Hotels in Cebu met Airport Shuttle

"uitstekende service. het personeel is attent en vriendelijk. locatie is handig en met toegang tot het winkelcentrum Nustar. mooie, ruime kamer met uitzicht op zee. en ze gaven me zelfs een gratis dessert en een heerlijke verjaardagstaart. ontbijtbuffet heeft een grote spreiding en allemaal goed. Over het algemeen hadden we een geweldig verblijf en ik kijk ernaar uit om hier binnenkort weer te verblijven."

"Wat ons betreft een absolute aanrader, zeker qua prijs-kwaliteit. De gastvrijheid hier is next level (zeker in vergelijking met Europa)! Een echt resort met flink wat activiteiten, deels gratis. Een rijk ontbijt en prachtige sfeer en uitstraling. Ook zeer geschikt om te trouwen (ervaringsdeskundige 😉). Je hoeft ook geen bedjes te claimen met je handdoek, de meeste gasten vermijden de zon namelijk. De Ocean Wing is een leuke ervaring, zeker de Club Lounge. De main lobby is prachtig en een fijne plek om wat te drinken. Ik ben benieuwd hoe uw ervaring was."

"We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping."

"Het personeel was vriendelijk en sprak geen goed Engels, dus ik was dankbaar dat ze op me bleven wachten! Het zwembad was diep en mooi, dus ik wilde nog een keer gaan! De airconditioner is geweldig en er is een extra sleutel, zodat je hem aan kunt houden en terug kunt komen! Als je ergens heen wilt, moet je Grab gebruiken, maar het is dichterbij, dus het kost niet veel geld! Als ik doucht, ruikt het water een beetje naar een stranddouche, dus ik wil de volgende keer een douchefilter proberen."

"There is a range of facilities that you can enjoy. Some are free some are paid. There are activities scheduled everyday. Everywhere in the resort there is an activity that you can enjoy. The resort is clean and quiet(You can really relax). Staffs are polite and well trained. Food is just average. Very good spa services. Highly recommend this place. Overall this is a good value place for money. For a resort, prices are very reasonable."

"Stayed for 2 nights with my family — our first time to try the new building/wing — and it truly exceeded our expectations. We were given two adjacent rooms with a common access area, making it feel like we were staying in our own private suite. The rooms were impeccably clean, thoughtfully designed, and very comfortable. The pool view from our rooms was soothing and relaxing, setting the perfect tone for a family getaway. Breakfast at the 12th floor was a delightful experience. We used to dine at Abalone in the OJ Wing during previous stays, but this time was extra special — great variety, excellent food quality, and warm, attentive staff who made the morning even more pleasant. The service throughout the resort was consistently exceptional — from check-in, housekeeping, and dining staff, everyone was courteous, welcoming, and always ready to help. Facilities are well-maintained, and the entire environment truly makes it feel like a premium family vacation destination. Highly recommended for family bonding and leisure. Thank you, JPark, for another memorable stay. We’ll definitely be back soon! 🌟🌟🌟🌟🌟"

"Our experience at Cebu Parklane was remarkable. It was more than what I paid for. The hotel.the staff.the food was excellent. It surprised me we got free can drinks..I highly recommend this hotel in Cebu."