5-Starhotels in Cebu

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

I recently spent three unforgettable nights at Badian Island Wellness Resort, and I can confidently say it was a remarkable experience from start to finish. **Location**: Nestled on a pristine beach, the resort offers breathtaking views of the turquoise waters and lush greenery. The serene environment is perfect for relaxation, and the nearby attractions, including stunning waterfalls, are easily accessible. **Staff Behavior**: The staff at Badian Island were exceptional. From the moment we arrived, they were warm, welcoming, and attentive to our needs. They went above and beyond to ensure our stay was comfortable, providing personalized service that truly made us feel special. **Food**: The dining experience was delightful! The restaurant offered a diverse menu featuring local and international cuisine, all expertly prepared and beautifully presented. Each meal was a culinary journey, and we particularly enjoyed the fresh seafood and traditional Filipino dishes. **Special Touch**: We also celebrated our son's birthday during our stay, and the resort graciously arranged a small cake for us. It was a lovely surprise for him that made the day even more beautiful. Overall, my stay at Badian Island Wellness Resort was nothing short of magical. The combination of stunning location, outstanding service, and delicious food made it a truly memorable getaway. I can't wait to return!

Stayed for 2 nights with my family — our first time to try the new building/wing — and it truly exceeded our expectations. We were given two adjacent rooms with a common access area, making it feel like we were staying in our own private suite. The rooms were impeccably clean, thoughtfully designed, and very comfortable. The pool view from our rooms was soothing and relaxing, setting the perfect tone for a family getaway. Breakfast at the 12th floor was a delightful experience. We used to dine at Abalone in the OJ Wing during previous stays, but this time was extra special — great variety, excellent food quality, and warm, attentive staff who made the morning even more pleasant. The service throughout the resort was consistently exceptional — from check-in, housekeeping, and dining staff, everyone was courteous, welcoming, and always ready to help. Facilities are well-maintained, and the entire environment truly makes it feel like a premium family vacation destination. Highly recommended for family bonding and leisure. Thank you, JPark, for another memorable stay. We’ll definitely be back soon! 🌟🌟🌟🌟🌟

There is a range of facilities that you can enjoy. Some are free some are paid. There are activities scheduled everyday. Everywhere in the resort there is an activity that you can enjoy. The resort is clean and quiet(You can really relax). Staffs are polite and well trained. Food is just average. Very good spa services. Highly recommend this place. Overall this is a good value place for money. For a resort, prices are very reasonable.

I'm sooo happy to stay here! IMO comparing to the others, its the best! They have all you need in the hotel, but i wish i get the bathtub (ONLY SEAVIEW GETS BATHTUB BTW!)

Kandaya resort is definitely very beautiful and clean. It offers many activities from ARV, horseback rides, archery, island hopping and many more. The breakfast is delicious and has a variety of, especially Philippine cuisine. The kayaking was our personal favorite. It’s just a long drive away from Cebu city. However, should we find ourselves that side of the world again, we will choose this resort anytime. Lastly, the room was so stylish and modern..it was just amazing. Bed is super comfortable.

Great hotel with a lovely beach, a nice bar, an excellent pool area, and very good food in the restaurant. The buffet breakfast is also excellent and caters well for all tastes. The only areas for improvement would be introducing QR code ordering for refreshments on the beach, rather than having to look around for service staff, and improving the check in and check out process, as these areas were frequently crowded. Overall, it was a great stay and I would be happy to return.

Okay naman yung hotel ang problem lang is 3days yung stay pero dapat may extra bedshit kumot and towel po sana HAHAHAHHA kase parang isang towel lang ma use in 3days and the bed di ma change yung bedsheets