5-Starhotels in Eastern Province, Saudi Arabia

Expecting more from Grand Hyatt but this may not up to the usual Hyatt standard But the staff make the difference, they are friendly and attentive Room can improve better like proactively make up the room without asking for it, automatically refill more water but they deliver it quickly when asking for it, super efficient

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج

The hotel a bit old but our room was big, comfortable and very clean. Food was a great ! A nice surprise was a Michelin star chef at the restaurant.

The a brand renovated hotel with very great amenities and facilities. The service is awesome, and staff are very friendly.

酒店位置不錯，就在海邊；前台阿拉伯小姐姐給我安排了18層的海景特大床房，風景無敵。早餐在2樓Elements餐廳，6:30-10:30 am，品類豐富；最愛的是3樓的健身房，24小時服務，我基本每天都去一次，住了5晚，瘦了2kg；自己租車來的，代客泊車（Valet服務）非常到位，願意的話給小哥5沙/次小費就行；周邊步行一個紅綠燈就是家樂福超市；傍晚駕車沿着濱海大道Coniche逛一圈，看看富人的各色別墅，聞聞大海的味道，挺不錯。

We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .    We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night !    They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room. It is unfair !!     So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view. Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.  We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room.   In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.    I am not satisfied for this matter.

We are happy to stay in kempinski hotel. All people are so friendly! I want to thanks Maria almutairi and lubna and Mohammed, they are helpful. It’s our first time come here, they are patient to reply our questions. We will stay at the same hotel next time!

It was a great stay. Had a great stay there and everything i needed was available.