5-Starhotels in Taiwan, China

I usually stay at hotels that are part of international hotel chains, but unfortunately, there aren’t many options from the hotel chains I normally stay with in Taiwan. I chose this hotel because it was the first one that came up in my search and the reviews were generally quite good. There are definitely some positive points. The housekeeping was excellent — the room was clean, tidy, and cleaned thoroughly throughout my 7-night stay. The hotel is also in a great location, and the Wi-Fi was fast and reliable. One feature I particularly liked was the automatic toilet, which was a nice touch and one of the reasons I’m giving the hotel 3.5 stars instead of 3. However, I have stayed at many genuine five-star hotels from international hotel chains, and based on my experience, I don’t think this hotel quite meets the standard of a five-star property. I booked a three-bed room, but the room felt quite small for three people. Even though there were two chairs at the desk, the desk itself was so small that it was basically full even when only one person was using it. For a room designed for three guests, I expected the workspace and overall usable space to be more practical. There were also some parts of the room that could use maintenance. For example, there was a section of the floor that felt uneven and slightly sunken when walking over it. These details may seem minor, but they are noticeable and not what I would expect from a hotel that presents itself as five-star. I also expected some basic amenities, such as a razor, toothbrushes, toothpaste, and bottled water, but none of these were provided. While the shampoo, shower gel, hand wash, and body lotion were all from the same line and had the same scent, there was no conditioner, which was surprising for a five-star hotel. The water system was also inconvenient. Guests have to get drinking water from a filtration machine themselves, and if you want a water pitcher, you have to request one. I understand that the hotel may be trying to reduce plastic waste and be more environmentally friendly, which I appreciate. However, in that case, a reusable water pitcher or glass bottle should be provided in the room from the beginning rather than making guests request one. The toilet area was also extremely small. Although I liked the automatic toilet, the bathroom door did not close properly. Even when closed, there was still a noticeable gap, which again is not what I would expect from a five-star property. Another issue was early check-in. I arrived several hours before the official check-in time and asked if I could check in early, but the hotel said I would have to pay for an additional full night. I found this particularly unreasonable considering that I was staying at the hotel for 7 nights. For a guest staying that long, I would expect the hotel to be a little more flexible and accommodating with early check-in, especially if the room was available. I would have understood a reasonable early check-in fee, perhaps 30–50% of the room rate, but charging an entire additional night felt excessive. To be honest, I have even stayed at non-chain three-star hotels that provided a better overall experience than this. That is why I find it difficult to consider this property a true five-star hotel. Overall, the hotel has a great location, fast Wi-Fi, excellent housekeeping, and some nice features such as the automatic toilet. However, considering the room size, limited amenities, maintenance issues, bathroom design, water system, and especially the early check-in policy, I feel this hotel is closer to a good four-star property than a true five-star hotel. If I were rating the hotel purely based on the room and overall five-star standard, I would probably give it 3 stars. However, because of the automatic toilet, fast Wi-Fi, good location, and excellent housekeeping, I’m giving it 3.5 stars overall.

Splendid resort with fabulous breadfast and perfect location. The breakfast spread is wide, ranging from the local Taiwan porridge with plenty of delicious side dishes to cooked food, assorted bread and western breakfasts. It's open till 11am daily. Resort is a mere 5 mins walk to xiao wan beach and the night market. For those who don't drive, there is a bus stop outside the resort serving local bus and bus to kaohsiung. Cleanliness is definitely above average and the staffs are always wearing a smile and greets us which definitely makes us feel welcomed. Would highly recommend this place to anyone looking for place to stay in kenting.

Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day. The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this. It’s 15 mins walk from the metro station so not closed. Also there was a cockroach in the bathroom. Crawled out of the drain

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I made this reservation on behalf of a colleague. I have to say, the service was fantastic right from the very beginning. The online booking interface was very user-friendly, and when it came to handling the documents and registration details, everything went incredibly smoothly. There were no administrative hiccups at all, which made the process stress-free. A big thank you to the reception team for being so accommodating.

Everything is great, except breakfast little choice. I left my shower gel in room 1007. Please ask the hotel to keep it. I am coming back tomorrow night to get it. Thank yo

Location opposite Park and within walk distance to night market. But 20 to 30 minutes drive airport. The so called Airport transfer is by normal taxi arranged by hotel. Please take note that you may incur charges if you left luggage at hotel overnight, Room that allocated to us with huge bath tub with jacuzzi. The bath room size about one third of room size.

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.

This stay included an upgrade to a Chocolate Room. The front desk and other staff at the resort were generally very friendly and welcoming. I suspect that due to a higher number of guests this time or a lack of staff for a while, breakfast was extended to the second-floor restaurant on Sunday. Guests dining after 8 am had to wait a bit. However, the most concerning experience was my dinner on Saturday evening. I'm unsure if it was due to uneven staff allocation or a lack of support measures, but it seems there were many more guests not on the reservation list. While there wasn't a shortage of front-of-house staff, I don't understand why one person at the counter had to run around so much. Shouldn't there be at least two people on duty at the counter to seat guests? Waiting for a table for dinner took over 15 minutes. Each group of guests just stood at the door waiting, with piles of empty tables. There were no walkie-talkies in the kitchen or back, and the flow of people and guests was chaotic. As for the dinner buffet, I don't think it's worth the resort's price. Think twice before eating at the resort's buffet; the selection wasn't very diverse, and the barbecue wasn't as good as expected. The white shrimp was fresh, though. I hope senior management sees this feedback. The duplex room was incredibly stuffy and had a damp smell when we first checked in. We recommend setting the air conditioner to dehumidify to remove the smell and cool it down faster. The bathroom had plenty of water, but the temperature control was inconsistent depending on the number of guests and the time of day. The elevator was very slow, and the layout of the basement wasn't great. The water facilities were maintained daily, and there were shows to enjoy in the evenings. Overall, it was a pretty good hotel for its age.