5-Starhotels in East Java, Indonesia

I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.

Exceeded my expectations! The location is super convenient, close to both business areas and attractions. The room was spacious and comfortable, and the bedding was as soft as ever, making it incredibly easy to sleep. The service was thoughtful; I felt warmth and smiles from check-in to check-out. Breakfast was abundant, offering both international cuisine and authentic Indonesian flavors. The pool had an expansive view, perfect for gazing at the city skyline. Suitable for both business and leisure.

We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I. From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable! The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special. Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious. One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here. We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory. The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there. Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again. And once again, special thanks to Wike you are a star ⭐

One of the best hotels in Batu Malang for family holidays with kids. However, if you prefer a quiet atmosphere, it might not be suitable, especially during peak season, as it gets very crowded. Breakfast is good, kid's activities aren't too many, the swimming pool is decent, and there are indoor and outdoor playgrounds that aren't too big.

Second stay here and the consistency is solid. Rooms are clean, comfortable, and well-maintained — no drop in standards compared to my first visit. Service was smooth throughout. Special thanks to Joan for handling both check-in and check-out efficiently and professionally. Quick, clear, and hassle-free. Location is very convenient with easy access to nearby amenities and transport. We had a meal in Nishimura  is decent — not over the top, but reliable and well-managed. Overall, a dependable hotel that delivers consistently. Would return again.

One of the best hotel in Batu and nice ambience.. It is one of our favourite hotel when visiting Batu It'a better if they can renew the furnitures in the room, especially the fabrics..it looks too old and dusty... It is so busy for them on the day when we stayed recently, that's basic amneties in the room are forgotten

Outstanding hotel in the heart of Surabaya! Staff are exceptionally warm and professional, treating guests like family. The breakfast buffet is incredible with amazing variety. Rooms are spacious, clean, and comfortable. Perfect location next to Tunjungan Plaza mall. The pool and facilities are well-maintained. Excellent value for a 5-star luxury experience!

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

This is supposed to be a five-star hotel, great location but the service was just so-so! There's only one all-day dining restaurant on the second floor. The towels were absolutely filthy, worse than what you'd find in a two-star hotel. They were discolored from white to gray and yet still provided to guests. Unacceptable... I can only give it two stars! The soundproofing in the room was also poor, and the facilities were worse than a three-star hotel back home. For a supposed five-star, I'm reluctantly giving it three stars.

I had a staycation for my husband's birthday and our 18th anniversary. I was so happy because all of my requests were granted, and the service was outstanding. Thank you, Vasa Hotel. We received both a birthday cake and an anniversary cake for free. It's rare for a hotel to fulfill customer requests like this. For the past two years, my birthday staycations at other 5-star hotels were a bust, I didn't get anything. This hotel is luxurious, clean, and all the staff are friendly. It truly deserves its 5 stars and is definitely worth returning to (mbaleniable).