We had a very comfortable stay — definitely great value for money. The room, bathroom, and even the lobby were all clean, with no unpleasant smells throughout the hotel. There’s also an lift, which made things easier. The air-cond worked well, the water pressure in the shower was strong and consistent. Perfect for a short stay or business trip. Highly recommended for anyone looking for a simple, clean, and affordable place to stay for a few nights.
Dtg dgn anak 5 org ambik bilik standard family yg 2 queen beds.. bilik kecik yg amat.nk solat pun susah.
Tp yg bagusnye, even budget hotel pun dia ada mini fridge, iron & hair dryer dlm bilik.👍👍
Bilik jela kecik.. ada lift.safety mmg terbaik.
Check in di otel blkg dia, Season view.
Parking hotel ada to limited n byr rm3 per entry.
Ada Netflix so sape yg subscribe blh la tgk.
Ank ak main game je kat smart Tv ataupun tgk utube😅.
Repeat? Mungkin tak la sb fmy ak ramai dowhh..
The hotel is clean. Spacious room and bathroom. Water heater functioning well. There’s even hair dryer placed in the bathroom. Good size mattress with clean sheet, pillow cases and comforter. There were vending machines and washing machine provided at the lobby area. Water dispenser and ironing facility provided at our floor. No faulty smell or sticky carpet. Very well maintained. I think the only downfall is the main entrance, it’s kinda bare and dull with no proper signage and dull paint. From outside it looks like an abandoned building. But the gem is inside. Comfortable stay. Good job 👍🏻
Honour system for deposit, pay rm50 for deposit and counter give you room key card. Return back when checked out, no deposit slip provided.
Service ok, not much amenities. Room clean and tidy. Near big food court, not far from seaside grilled seafood.
Ad hoc stay as passing by quite late at night. Booked through trip.com, efficient with reasonable price.
There have lots of food beside, car park nearby but the company changed the name so I have difficulty in finding address, and booking can't find too. The confusion between booking websites and the hotel named Go Lodge now is so call Swing and pillow
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8,6/10
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SGD 22
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7.6/10
Good
GGuest UserHi, the price was great and included breakfast. However, the breakfast menu was quite disappointing.
The front office service was excellent—there was a staff member (I’m sorry I didn’t catch his name) who was especially helpful. The maintenance team was also superb.
However, it was quite frustrating when we were already tired and the room’s electricity kept tripping repeatedly, and we eventually had to change rooms. Initially, there were no towels provided as well.
Overall, it was an okay stay.
BBelong AnywhereI recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired.
The Good: Comfort & Space
Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent.
Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles.
Location: Perfectly situated for getting around Kuantan efficiently.
The Bad: Maintenance & Missing Basics
The property feels slightly neglected in terms of upkeep. In my specific room:
The shower head holder was loose, making it difficult to use.
There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower.
The Ugly: Management & Customer Service
This is where the experience fell short. The administrative side of this stay was disorganized and stressful:
Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end.
Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day.
Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust.
Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.
AAmalazmThe family room was quite spacious, the bed size is like a double super single, which was OK for our family.
However, there were several disappointing issues. The toilet had cockroaches, the area under the bed was dirty, and my child even found a child’s underwear left there, which was very unpleasant. The wooden part of the bed frame near the headboard was broken and seemed to be covered with pillows instead of being properly fixed. The bedsheets and pillowcases were also noticeably dirty.
On Labour Day night, it was very noisy with a group of people parading outside late at night. The room was also not soundproof at all. you could clearly hear people outside and from the next room.
There was a large family staying on the same floor, and they were extremely loud, talking in the hallway with their doors open as if it was their own house. It was noisy at 11PM until 1AM and again at 5AM! 😡 My husband had to go out and ask them to keep it down before we could finally sleep.
If you are particular about cleanliness and a quiet environment, I would not recommend staying here.
TTini88Not recommend for holiday unless you just want a short stay.
Near roadside and mosque, noisy, can’t sleep well at night
Old hotel, old carpet, shower may a problem, water not hot enough in cold weather.
Difficult to get parking place
The only good thing is strategy location, convenience to get what you want in the Brinchang town.
JJeekienGreat services and the recipionist were friendly and helpful , however the location was great and convinience most popular attraction can get there by the walk. the room was tidy and clean also spacious not too small . Only downside is the lift is quite small it can't fit above 5 person at once .
MMuhammad Saad E ElaheeIt was okie though at first when I checked in, found blood strain in their curtain though later on I asked to change off then the front office changes it accordingly.
AAnonymous UserOverall decent stay at Golden Lodge. The room was itself was clean, bed was okay and clean towels.
The bathroom is shared and throughout our stay we noticed it had not been cleaned by staff once (we were there four nights). It is a shower room so we had to wear shoes in the bathroom because there was no bathroom slippers provided. The environment itself is clean due to their no shoes inside policy. Lots of common space both inside and out which was great. 3 cute cats roaming the property. Great walking location near the town of Tanah rata.
The staff however were quite unhelpful. They were quite silent and it didn’t seem like they cared about their guests. We were not asked once if we wanted new towels. We booked an extra night to extend and I requested that we stay in the same room (which the receptionist said was no issue the day before). Day of the extension it’s like they forgot that we extended? Even though it was the same receptionist I talked to the day before. They made us pay another sustainability fee (which we paid at the beginning of our stay) to extend one night?
It was just a bit of a hassle explaining all of this to them for the receptionist to again be quiet and not say much.
CC Ta homestay*************. Bilik family room yg selesa. Perkhidmatan pelanggan yg mesra bila masa check in hotel. Hotel dekat dengan Jeti tanjung gemok. Senang nk cari makan mlm
GGuest UserThe surroundings of the accommodation offer a good atmosphere, and the room has a beautiful view. The cleanliness of the room could be slightly better, possibly due to the age of the hotel. Overall, it's an acceptable place to stay.
GGuest Userthe room was clean,the bed was soft so as the blanket and pillow,we had a really good sleep.
the toilet have good space,and water heater also working good.
the aircond also working good,only our room got window but facing building so couldnt see anything.
the location is few kilometers from town centre and about 7km from UIA kuantan where our event was.
there was lift for hotel,the lobby also quite clean and properly arranged.
one bad thing is the t.v was not working at all for our 2 night stay.the reception didnt inform anything to us until we curious why the t.v was plugged off.after call the reception only they tell the t.v channel got problem,and we had to stay there 2 nights without watching anything,quite bored.even the 2nd night it was not fix and looks like nobody attended to this problem.
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