The shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
I booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes.
Friendly staff though
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
All is good for all traveller.... especially with family..
Food and service was wonderful 💯
One thing please upgrade Wifi router at DUSUN area..
Will come again soon...
Salah satu rekomendasi buat bawa keluarga , temoat nya enak, suasana seperti d pedesaan dan wahana kolam renang nya juga lumayan buata anak dan keluarga
I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please.
However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well.
I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles.
It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.
All staffs Politely, Nicely, helpfully,friendly❤️.the foods very delious, many seletion of the foods,decoration of the hotel such a beutiful❤️ , the hotel very clean🥰 . We will come again at the next we are vacation❤️ Thank you so much for Tulip Hotel.
Bedsheet unclean, not white color but already become grey🙈
Shower floor VERY VERY slippery, it’s dangerous for children or elderly !!
Cannot accommodate with customer request
Lampunya kedap kedip beberapa kali harus dimatiin dulu terus dinyalain, baru bisa.
Selimutnya ukuran kecil untuk bed king size.
Pintu susah dikunci, sprei bolong2.
3 beoordelingen
4,2/10
Prijs vanaf
SAR 29
per nacht
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8.6/10
Very Good
GGuest UserWill avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
RRamon DunnI booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes.
Friendly staff though
DDengdeng5189Fantastic! This hotel just opened last November, and every staff member was incredibly friendly. We were trying to cross the road to the shopping center opposite, and they actually stopped traffic for us to cross – that was genuinely touching. For breakfast, you can take your buffet right by the pool and watch your kids play in the water while you eat. The rooms are all brand new too. I'll definitely choose this place again next time.
RRugmar1964Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
MMiow KoonThe hotel is really good, impressed by its good infrastructures, great breakfast and good services.
However, there were some points deducting aspects. The disgusting black stains at edge of the wash basin, the water stained tissues and the worst of the lot, the faeces chocked toilet bowls in male toilet of the dining area was a real turnoff.
GGuest UserGood recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
GGuest UserBgs tempat ny dan msh sejuk suasananya krn byk pohon dan bukit ,,cm mau angkt brg n tas ssh krn mau ke kmr naik tangga,,bresiko jatuh kalo bw ank kecil,,dan gak di bantuin me ptgs hotelny
MMardyanto MardyantoAC in the room was hot, even though already set down16c.
Wifi not working at all inside the room, only at the dining area you can use it.
Food was so so, but Price abit premium.
Receptionist quite friendly and helpful.
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