Staff couldn’t have been friendlier. Everyone was very helpful and nice. Only negative was the people in room next to us that were smoking skunk **** all night. Came thru vents and we felt like we had a contact high. We had asked for non smoking.
Mexican restaurant was good. Had nice bartenders and great shrimp cocktail. Very open and airy.
Hotel in de buurt van Downtown Los Angeles,Los Angeles29.1% van de bezoekers kozen dit gebied
GGastgebruiker2025.02.19
Het hotel ligt in het stadscentrum, is zeer luxe, heeft veel restaurants, bars en kleine winkeltjes, parkeergelegenheid en biedt een toegewijde service. De kamer is schoon en hygiënisch, met complete faciliteiten, het bed is zacht en comfortabel, en ik heb goed geslapen👌
Hotel in de buurt van San Francisco International Airport Area,Burlingame
KKP_CHAN2026.03.04
Good option for an airport stay. The 12:00 check-out is very convenient if you have a later flight, since you don’t need to rush in the morning.
The only thing to note is the airport shuttle. It didn’t arrive according to the timetable when I stayed, and I waited about 30 minutes without a bus, so it might be safer to allow extra time or consider another way to the air
Hotel was clean for the most part, except under the bed which was absolutely disgusting; but who goes under there anyway? The front desk staff were nice, so no complaints there, or anywhere except for parking!! Apparently there is a customer there that is “VIP” (which is what the front desk staff told me) and they are allowed to park their trailer and take up 5 spaces, even though the rest of us paid for our rooms too. My family and I were here on vacation to Disneyland, so the second day we arrived later in the evening back at the lodge. I understand we weren’t going to get our original spot, but there was NO parking. My husband drove the entire lot twice and by pure luck someone had just left, otherwise where would my family and I have parked? Location is great and the staff were friendly, but this experience alone would never allow me to book here again.
Hotel in de buurt van Downtown San Diego,San Diego65.4% van de bezoekers kozen dit gebied
GGastgebruiker2025.08.19
The location is good, but the room is very small and quite old, and it’s very noisy at night. The main issue I’m unhappy with is that they overcharged me by $61.91. I called the hotel, and they told me to contact Trip.com, but Trip.com doesn’t make it easy to reach customer service. I guess even if I manage to get in touch, they’ll probably tell me to contact the hotel again. Being pushed back and forth like this is really frustrating.
Location: 5/5
The location of the hotel is simply outstanding. It is conveniently situated near popular attractions and local dining options, making it easy to explore the area. Whether you're in town for business or leisure, you'll find that everything you need is within walking distance.
Cleanliness: 5/5
The cleanliness of the hotel is commendable. From the lobby to the guest rooms, everything was spotless. The housekeeping staff clearly take pride in their work, ensuring that every corner is neat and tidy. This level of cleanliness greatly enhances the overall comfort of the stay.
Service: 5/5
The service at this hotel was fantastic. The staff were friendly, attentive, and always willing to help. They went above and beyond to ensure that my needs were met, which truly made my stay more enjoyable. Their professionalism and dedication to customer satisfaction were evident at every turn.
Facilities: 3/5
While the hotel excels in location, cleanliness, and service, the facilities are somewhat average. Although they provide the essential amenities, there isn’t anything particularly remarkable. A few upgrades or additions could enhance the experience, making it more appealing to guests looking for a more luxurious stay.
In summary, this hotel offers a superb location, exceptional cleanliness, and outstanding service, making it a great choice for travelers. However, there is room for improvement in the facilities. Overall, I would highly recommend this hotel and would gladly return for another visit.
Nice, clean, modern hotel, amenities were good the only thing is that there's no pool only jacuzzi, at the time the kitchen/bar didn't have those many options but there's 10% off for the restaurant across the street.
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8,9/10
Very Good
GGuest UserLocation is very close to Disneyland which is perfect, about 7-10 minute walk. It is hard to see the actual hotel because of the surrounding tall buildings but the small entrance is right next to Coffee Bean and Tea Leaf. We are a family of 6 with 16,7,8 and 3 year old kids. We were given a corner room, 2 queen bed suite. Room location is not ideal, we have a view of the hotel’s HVAC system. I think the suite is quite small but it does not matter to us since we didn’t book to stay at the hotel but to spend in Disneyland. I have one complaint about the room: the charging station (one) by the night stand was not working, as well as the reading light on one of the beds. This is personally important to me as I need to charge my phone at the end of the day and I need it close to my bed for easy access. The bathroom is clean. Spacious stand in shower. Great water pressure and temperature. Spacious bathroom vanity with large LED mirror. Towels are enough. Toiletries are complete. Room kitchen is complete with a spacious fridge. Room sofa is ok, not the most comfortable but it is not a deal breaker for me. The sofa can turn into a bed but we didn’t use it. One large tv in the living area and one large tv in the bedroom. I think the closet size is decent, has limited number of hangers. Hotel lobby and dining area is clean and well maintained. Staff is friendly, courteous and professional. Free buffet breakfast when I booked, it was good- depending on the day, they offered scrambled eggs, sausage, Canadian bacon, tater tots, fried potatoes, grapes and honeydew, different flavored yogurt, make-your-own-Mickey-waffles, bagels. They have all the condiments and all kinds of drinks. You can order food from your room from outside places (room service) but the choices are limited and of course more expensive; we used DoorDash instead as the price is about the same, if not, cheaper and the choices are endless and it was delivered right to our room anyway. Check in and check out process is quick and smooth. I’d say our stay was comfortable and enjoyable for the most part!
TTiaotiaoI think it's absolutely fantastic! First off, it's pretty close to the park; a taxi ride is only about ten bucks, and walking back after the park closes at night takes just over ten minutes – a real time and effort saver. Secondly, the price is simply amazing. Three nights here cost less than one night at an official hotel. Since official hotels don't offer early entry anymore, it makes sense to save some money. A taxi to Goofy's Kitchen was also ten bucks, so we got to have our first meal in the US and explore the park's hotel! 😂 The official check-in time is 4 PM, but we arrived around 12 PM, and the lady at the front desk checked us in right away – super grateful for that! We got drenched in a downpour and came into a super warm room for a great nap. The fridge in the room works perfectly, and the bed is very comfortable. My room was even next to the ice machine, which was incredibly convenient! There are plenty of outlets in the room, so no worries there. My mom said the pool was great, but I didn't go. Everything was awesome, except for the shower water pressure being a bit low (though the next hotel I stayed at also had low water pressure, is California experiencing a water shortage? 🥹).
RRachelThe hotel rooms here are incredible! My stay here was so relaxing and comfortable. You'll have to take a car to reach most of the nightlife. Unfortunately, I didn't have a good experience with the staff they where impatient and when we checked in the lady at the desk was downright rude. Which is a real bummer because the setup of the hotel makes it really hard to find your room without help from a staff member. I know that working with people all day can be tough and I would be happy to give them another chance because everything else was so nice.
GGuest UserSmallest hotel room I’ve ever had, but it was just me, so it was fine. The staff were great, but I stood in line to check in for a long time. Easily over 30 minutes and there weren’t many people ahead of me. Travel weary guests might appreciate a more expedited check in process, especially for those who pre-paid.
The $20/day food coupon and complimentary bottles of water were a lovely touch.
GGuest UserEvery employee was exceptional, helpful and friendly. The location is great except for getting in an out with a vehicle. The rooms were very nice, the bed was comfortable and clean. The two issues I had with the room were promptly corrected by maintenance (bad toilet flush and light bulb which was very loud). The restaurant was good, though the server was not exceptional. You feel welcome at every area within the hotel, every employee greets you as you pass.
Only bad thing that I can say is that, I am allergic to dogs and could tell from the moment I slept in the room that there had been a dog or pet in the room prior. This lead to some discomfort that I was not prepared for. A bit of warning should be given to those with allergies so that other arrangements could be made.
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