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Geplaats op21 okt 2023
Riiiiiiiiii
De kwaliteit van het hotel is het beste voor de prijs.
De locatie is een beetje slecht (er zijn meestal hotels langs de zee in de hotelzone), maar deze ligt midden in de stad en je kunt de zee niet zien, maar de faciliteiten zijn zo goed dat je er wel bent tevreden, zelfs als je de zee niet kunt zien. De prijs is goedkoper dan bij andere hotels en de kwaliteit is goed, dus ik kan het aan anderen aanbevelen!
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Prijs per nacht vanaf:TWD 2.517
Geplaats op30 nov 2025
Gastgebruiker
Had a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
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Prijs per nacht vanaf:TWD 3.215
Geplaats op4 dec 2025
Lina Brown Forbes
I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.
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Prijs per nacht vanaf:TWD 9.314
Geplaats op20 mrt 2026
Ronzo
Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
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Prijs per nacht vanaf:TWD 9.138
Geplaats op13 nov 2024
Shayna0
The hotel is beautiful, very jungle like feeling, peaceful and quiet. Love the little cenote. Would be nice if there was a variety of food. Only 1 restaurant, small menu, and it opens 8am so you can't get coffee/tea. The rooms dont have anything to make tea/coffee, So you'd need to head out, there's a nice French bakery 5mins walk away. The location is a little remote but with a,scooter or atv you can get to the beach or town in 15-20mins.
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Prijs per nacht vanaf:TWD 1.743
Geplaats op14 mrt 2024
佛系旅者
Het hotelpersoneel is erg aardig. De kamer is erg groot en heeft een hoge verdieping en is zeer schoon!
Tegelijkertijd wordt er gratis water aan de gasten verstrekt. Wat verbeterd kan worden is dat de salontafel in de kamer een groot stuk hout is, dat te zwaar is om te verplaatsen. Het ontwerp van de kamer en het hotel is niet praktisch, maar wel erg mooi😆.
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Prijs per nacht vanaf:TWD 1.392
Geplaats op25 okt 2024
Gastgebruiker
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
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Prijs per nacht vanaf:TWD 3.510
Geplaats op23 jan 2025
Gastgebruiker
Toen ik reserveerde, bracht Trip.com kosten in rekening.
Toen ik incheckte, vroegen ze om een creditcardbetaling en blokkeerden ze ongeveer 600 dollar. Na sluitingstijd brachten ze opnieuw de volledige betaling in rekening, die ik al aan Trip.com had betaald. Toen ik ze belde, zeiden ze dat ze de betaling al van Trip.com hadden ontvangen.
Dus na een uur belden ze me op en zeiden: ”Sorry, we hebben een fout gemaakt bij het uitchecken, we zullen het geld terugstorten.”
Ik wacht nu ongeveer een week op de terugbetaling van het bedrag op mijn creditcard, dat zonder mijn toestemming was afgeschreven. Ze hebben overigens geen bedrag geblokkeerd, ze hebben gewoon 3700 dollar in rekening gebracht. Over de kamers heb ik nooit bungalowtenten voorgesteld. Overal insecten...
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Prijs per nacht vanaf:TWD 3.643
Geplaats op5 apr 2024
Gastgebruiker
It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was!
1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee.
2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2.
They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on.
Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away).
3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen.
4. Rude unapologetic unwelcoming staff. (Language barrier perhaps).
Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place.
I would not recommend it based on service.
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Prijs per nacht vanaf:TWD 5.229