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Geplaats op30 nov 2025
Gastgebruiker
Had a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
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Prijs per nacht vanaf:SAR 404
Geplaats op20 mrt 2026
Ronzo
Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
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Prijs per nacht vanaf:SAR 1.002
Geplaats op16 dec 2025
George Cyprus
Very nice small hotel at the start of the beach street. Can grab a taxi from centro to get there for about 300mxn. If you dont mind walking then its easy to just walk along the tulum beach street to reach any restaurant or beach club. The room was very nice with an outdoor shower and bath although the wooden floor there was rusty with nails pointing out which was as dangerous so that has to be fixed. Reception was very helpful and even gave us recommendations for restaurants and events for the night. They have their own beach access and loungers so its very convenient as its right on the beach. Breakfast was advertised and its a light yoghurt with little bit of granola and fruits with filter coffee and juice and two pieces of toast for two people. Breakfast has room for improvement in my opinion. Overall good experience for the price. No coffee machine in the room although it is shown in the listing images, usually hotels include those for free. There was some camping right next to the hotel which seemed weird, not sure what that was as it also had access to the hotel through stairs connected to the hotel.
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Prijs per nacht vanaf:SAR 389
Geplaats op14 mrt 2024
佛系旅者
Het hotelpersoneel is erg aardig. De kamer is erg groot en heeft een hoge verdieping en is zeer schoon!
Tegelijkertijd wordt er gratis water aan de gasten verstrekt. Wat verbeterd kan worden is dat de salontafel in de kamer een groot stuk hout is, dat te zwaar is om te verplaatsen. Het ontwerp van de kamer en het hotel is niet praktisch, maar wel erg mooi😆.
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Prijs per nacht vanaf:SAR 197
Geplaats op23 jan 2025
Gastgebruiker
Toen ik reserveerde, bracht Trip.com kosten in rekening.
Toen ik incheckte, vroegen ze om een creditcardbetaling en blokkeerden ze ongeveer 600 dollar. Na sluitingstijd brachten ze opnieuw de volledige betaling in rekening, die ik al aan Trip.com had betaald. Toen ik ze belde, zeiden ze dat ze de betaling al van Trip.com hadden ontvangen.
Dus na een uur belden ze me op en zeiden: ”Sorry, we hebben een fout gemaakt bij het uitchecken, we zullen het geld terugstorten.”
Ik wacht nu ongeveer een week op de terugbetaling van het bedrag op mijn creditcard, dat zonder mijn toestemming was afgeschreven. Ze hebben overigens geen bedrag geblokkeerd, ze hebben gewoon 3700 dollar in rekening gebracht. Over de kamers heb ik nooit bungalowtenten voorgesteld. Overal insecten...
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Prijs per nacht vanaf:SAR 540
Geplaats op25 okt 2024
Gastgebruiker
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
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Prijs per nacht vanaf:SAR 472
Geplaats op5 apr 2024
Gastgebruiker
It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was!
1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee.
2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2.
They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on.
Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away).
3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen.
4. Rude unapologetic unwelcoming staff. (Language barrier perhaps).
Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place.
I would not recommend it based on service.
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Prijs per nacht vanaf:SAR 782
Geplaats op4 mei 2024
Gastgebruiker
De beste Selina die ik tot nu toe bezwaarlijk ben geweest, en met zeer goede aandacht
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Prijs per nacht vanaf:SAR 560
Geplaats op20 dec 2024
CARESSEAshlei
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
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Prijs per nacht vanaf:SAR 879