Met een verblijf bij Secrets Tulum Resort and Beach Club bent u helemaal klaar om te ontspannen na een dag reizen.
Ga naar de buiten zwembad om wat beweging te krijgen of gewoon te ontspannen. Om uw batterijen op te laden of gewoon te ontspannen, kunt u een bezoek brengen aan de spa, massageruimte, sauna of turks bad/hammam van de accommodatie. De fitnessruimte biedt gasten een plek om te trainen.
In deze accommodatie is een restaurant gevestigd. Trakteer uzelf tijdens uw verblijf op roomservice met eten uit het eigen restaurant. Sluit uw dag af met een drankje in de bar.
Bij deze resort heeft u toegang tot een tuin.
Gasten die met de auto arriveren, kunnen gebruikmaken van de parkeerplaats van de accommodatie.
"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."