Bekijk eerlijke beoordelingen en inzichten van echte reizigers om uw perfecte verblijf te vinden
Geplaats op14 dec 2025
Gastgebruiker
Stunning rooms! The place is bang on the middle of the jungle, so there are bugs and frogs etc, just be aware of that.
Right next to a cenote! It’s on a motorway and you cannot really walk anywhere so you need a car or moped etc, as it is pretty far.
Theee is a small jacuzzis and a sauna, which they try to charge a prohibitively high price for…. Considering it is the only amenity the hotel has this should be free.
Bedsheets need an update. Have stains and rips.
I still think it is an amazing place to stay especially for the price!
Meer weergeven
Prijs per nacht vanaf:BRL 214
Geplaats op30 nov 2025
Gastgebruiker
Had a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
Meer weergeven
Prijs per nacht vanaf:BRL 547
Geplaats op21 feb 2025
zhangdao
Er is een dierentuin op Cozumel Island, tegenover het hotel, waar verschillende zeekoeien worden gehouden. De zeekoeien worden goed verzorgd. De verzorgers voeren ze alleen verse slablaadjes, en de onverse blaadjes worden gepeld en naar het hotel gestuurd om slasalade van te maken.
1. Het eten is verschrikkelijk. Zelfs het moeilijkst te reserveren steakhouse is gemiddeld. De obers in het restaurant staan te popelen om je te vragen snel te bestellen.
2. Je kunt pas na het inchecken een diner reserveren. Als je laat komt, zijn alle restaurants waarschijnlijk volgeboekt.
3. De roomservice is traag en onaangenaam.
4. De afstand van de kamer naar de lobby is groot en je moet een elektrische auto nemen, maar je moet lang wachten voordat er een elektrische auto verschijnt.
Meer weergeven
Prijs per nacht vanaf:BRL 1.257
Geplaats op20 mrt 2026
Ronzo
Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
Meer weergeven
Prijs per nacht vanaf:BRL 1.357
Geplaats op17 jan 2024
Gastgebruiker
The hotel is pretty and clean, I can tell it’s newly opened. But the staffs definitely needed more training. The pool is pretty small, you can’t really swim in there. The jacuzzi was out of service, they don’t provide towel at the pool, even if you asked, they said they were going to get it but they never came back. Service is poor I would say.
Meer weergeven
Prijs per nacht vanaf:BRL 706
Geplaats op18 mrt 2024
Beta0415
Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars.
Meer weergeven
Prijs per nacht vanaf:BRL 334
Geplaats op23 jan 2025
Gastgebruiker
Toen ik reserveerde, bracht Trip.com kosten in rekening.
Toen ik incheckte, vroegen ze om een creditcardbetaling en blokkeerden ze ongeveer 600 dollar. Na sluitingstijd brachten ze opnieuw de volledige betaling in rekening, die ik al aan Trip.com had betaald. Toen ik ze belde, zeiden ze dat ze de betaling al van Trip.com hadden ontvangen.
Dus na een uur belden ze me op en zeiden: ”Sorry, we hebben een fout gemaakt bij het uitchecken, we zullen het geld terugstorten.”
Ik wacht nu ongeveer een week op de terugbetaling van het bedrag op mijn creditcard, dat zonder mijn toestemming was afgeschreven. Ze hebben overigens geen bedrag geblokkeerd, ze hebben gewoon 3700 dollar in rekening gebracht. Over de kamers heb ik nooit bungalowtenten voorgesteld. Overal insecten...
Meer weergeven
Prijs per nacht vanaf:BRL 732
Geplaats op25 okt 2024
Gastgebruiker
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
Meer weergeven
Prijs per nacht vanaf:BRL 639
Geplaats op5 apr 2024
Gastgebruiker
It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was!
1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee.
2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2.
They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on.
Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away).
3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen.
4. Rude unapologetic unwelcoming staff. (Language barrier perhaps).
Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place.
I would not recommend it based on service.
Meer weergeven
Prijs per nacht vanaf:BRL 1.060
Geplaats op20 dec 2024
CARESSEAshlei
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
Meer weergeven
Prijs per nacht vanaf:BRL 1.191