3-Starhotels in Batam

"Concierge service is excellent! Service staffs in the hotel are really helpful and attentive. The room worth the price, water heater is working well, water pressure is excellent. The edges (especially the floor, door and wall) might need some maintenance. Their mattress is great and comfy, just the pillows can be better. Breakfast is well served in great display and varieties. The most important thing is ”GOOD LOCATION”! walkable to Grand Batam Mall & BCS."

"The service is good as the staff is friendly. Many eateries around. Price is cheaper compare to those hotel in thamrin area. As it is old hotel the towel seems old and dark. Probably management can improve by changing to new towel."

"Hotel Santika offers a great location and excellent service. The staff were consistently polite, welcoming, and genuinely helpful throughout my stay. What truly deserves special mention is their thoughtful breakfast service. Breakfast is available from 6:00am to 10:00am, but I had an early ferry at 6:00am and couldn’t make it. The staff offered a takeaway option, and the team kindly arranged to prepare my breakfast early at 5:00am. I honestly expected the request might be overlooked, but they exceeded my expectations. To my surprise, everything was carefully packed: a box of bread and a bento set with the fried rice I requested, along with some fried fish, cutlery, and a bottle of drinking water. The attention to detail was impressive and made my morning so much easier. It was a genuinely pleasant experience, and I’ll definitely return if I’m staying in Batam again. Thank you, Team Hotel Santika!"

"Subject Letter of Appreciation Dear Management, I would like to express my sincere appreciation for the excellent service and hospitality provided during my recent stay at your hotel. The staff were professional and courteous, the room was well maintained, and the overall experience met a high standard of quality and comfort. Your team’s attention to detail and commitment to guest satisfaction are truly commendable. Thank you for a pleasant stay. I look forward to visiting again in the future. Yours sincerely, Haron Hussin"

"Very good location. So many shops & eateries nearby. Within walking distance to nagoya hills mall. Very good breakfast at 18th floor, great view to see batam city."

"This is my favourite hotel to stay whenever I visit Batam Location is excellent with less than 5 mins walk along the covered walkway from Harbour Bay ferry to hotel without being subjected to hot sun or rain. Within 10 mins walk are a stretch of restaurants from seafood to fusion and bistro concepts Staffs from security, reception and service crew from Cirtuz Restaurant which serves amazing buffet breakfast to even the housekeeping crew are polite, helpful and friendly Only wish that there is at least a half panel at the shower area to prevent water from splashing out of the shower area"

"Located at strategic location. Friendly staffs. Spacious room and clean. For those who are looking for the great breakfast this is not the place...the breakfast is average and very simple..."

"Hotel located at walking distance to eateries, supermarket, barber & tailor. All staff are good to guests. Recommended hotel."

"My gf and me stayed here for our Batam trip last weekend. When we first entered our non-smoking room, there was a twinge of vape smell lingering in the air. The room was well spaced out with many useful amenities such as furniture, drinking water, kettle, etc. I find the wall shelf by the TV a nice and useful addition. Our TV doesn’t have Netflix but carry some local channels as well as CNA. Although the few electrical sockets in the room are universal adaptors, they feel a bit loose when plugged in. Aircon and bathroom amenities such as water pressure and hot shower all work smoothly. Our window overlooks the immediate neighbourhood and the room is relatively quiet throughout the stay. Sadly, I didn’t use their Wifi so can’t really comment on that. The hotel’s breakfast buffet had limited variety but the quality was good. The hotel is also at a convenient location within walking distance of two big malls, so plenty of food and entertainment! All the staff we encountered in this hotel was super friendly and helpful. We only had one keycard given to us during check-in so when I was accidentally stuck downstairs without a card, the lady at the concierge quickly made me a new one so I could get back to my room. The day after checking out of the hotel, I realised I lost my beloved earpods and whatsapp-ed the hotel in the slim hope of finding it back. Within minutes, I got a message from the concierge, accompanied with a picture of my lost item! I shall definitely return to stay with them again very soon ^^"

"Artotel is totally my cup of tea ☕️🎨 From the moment I walked in, I was like, “Okay… this place gets me.” The whole hotel feels like a mini art museum — with specially curated artwork by local artists and even a gallery right in the lobby. If I’m not mistaken, it looks like live band performances can take place in the lobby too. Honestly, I half expected to accidentally walk into an exhibition opening instead of checking in. The vibes? Immaculate. Creative, quirky, and just the right amount of “I’m cooler than your average hotel.” Also… can we talk about the mysterious gifts? 👀 It was my mom’s birthday during our stay, and she kept finding little surprises in the room. We’re not 100% sure if it’s part of a birthday special or if Artotel just enjoys spoiling guests (not complaining either way 😂). Overall, 10/10 would stay again — for the art, the vibes, and the possibility of more surprise goodies. 🎁"