89 Hotel

Room was spacious and clean. Location is convenient as it is walking distance to Grand Batam Mall and food places around. The only thing I didn’t like was that the bathroom (and sometimes the room) have a very strong smoke smell even though I stayed in a non smoking room.

Tgank you for your awesome service Michele n all staff 89 Hotel. Sangat bagus servis. mesra pelanggan dan bersih selesa walaupun harga murah. Definitly, will come again 🫶🏻💖

Convenient transportation There are many snacks nearly Good location Good local food A lot massage shops I hope it can be improved. The light in his room is very dim.

Place is very near to Grand Batam Mall, room is spacious and they even had an upgrade to the lifts from the previous time i booked there

Good location Good service Very convenient to walk around the area

Great!!! Strategic location near shopping mall and food court

All are good. The staff are nice & always greet when they see us. The breakfast is well spread. Except the bathroom is abit small for a superior room. But overall, is ok

A terrible hotel with terrible front desk staff this time round. I returned to stay because during my previous 2 different occasions stayed last year (2025), all were good back then. This time round, I am utterly shocked and disappointed and will definitely not return to this hotel again. Booked a junior suite via trip.com for work trip purposes. Checked into the room and smelled the mould smell. The aircon in both the living corner and bedroom are old and noisy. What made it worse is that they were doing repair work or reno work next to my room. I have to endure the noise while attending my Teams meeting in my room. Not being ******, at about 6pm, heard loud praying sound from outside and kept ongoing until I could not take it and went to feedback to the front desk staff. This front desk staff lady told me "this hotel is like this". I decided to check out at 7pm the same day to find another hotel. Sent my feedback to Trip.com via messenger the very moment I checked out from 89 Hotel, later the night got the first response after Trip.com contacted the hotel, the staff who communicated with Trip.com said she has no record of my feedback and was not aware that I have checked out. Come on, I checked out at about 7pm and even received back the IDR300K that I have put as deposit, and yet the staff can act blur. Terrible, Horrible!

Actually, I didn’t get to stay at the hotel at all. Due to haze, one of the family member was advised by doc to defer travelling. However hotel does not allow us to reschedule booking date due to policy although I believe we have a good reason. The hotel even ignore my messages when I asked for an exception. This is a hotel with bad customer advice. They expect us to continue our travel even though the health condition does not allow. So please do not book this hotel if it does not have free cancellation.