Hotels met spa in Benito Juarez

"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one."

"Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy."

"Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future."

"We kregen een kamer opwaardeerd naar zeezicht, mooi, grote kamers en comfortabel bed. De faciliteiten in het zusterhotel naast de deur waren beter dan onze, maar omdat jullie beide toegang hebben, was dit geen probleem. Vriendelijk, helpend personeel en goed eten van de drie restaurants die we proberen. Alle inclusieve dranken in ons pakket waren lokaal en niet erg leuk - dit zou mijn enige griep zijn!"

"대박사건! 지금 리모델링 중이라고 호텔 존에 있는 좋은 숙소로 옮겨줬어요! 올인클루시브로 밥도 잘먹고 살많이 쪄버렸네요"

"This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read."

"Het is een fijne plek, handig als je de volgende dag naar het vliegveld moet. We verbleven maar één dag in het hotel. De service was geweldig, erg beleefd en stond altijd klaar om ons te helpen. De check-in was om 15.00 uur, maar onze kamer was rond 13.30 uur klaar, dus dat was perfect voor ons. Je kunt lopend naar verschillende plekken, koffiebars, restaurants en Plaza Las Américas. Mijn enige probleem was de luchtvochtigheid; de kamer rook niet lekker, maar hij was wel schoon. Ik denk dat het door de luchtvochtigheid komt."

"Het inchecken verliep prima, de man bij de receptie was vriendelijk en het leek een perfecte vakantie te worden, maar later gebeurden er twee dingen... 1. Ik liet een deel van mijn geld in een tas zitten, en iemand haalde er nog 100 dollar uit, waarschijnlijk denkend: die ”gringo” moet dat niet uitrekenen... Slechts één dag voordat ik meedeed, wisselde ik daar en de volgende dag na middernacht was er 1 bankbiljet minder. Natuurlijk kon ik het niet bewijzen, dus het heeft geen zin om erover te vertellen. 2. Ook stal iemand 1 chocolaatje (dat is geen 100 dollar, maar dat was een cadeau, dat hij uit een ander land had meegenomen - als een cadeau van de reis)... 3. En tot slot was er een incident waarbij drie personeelsleden in onze afwezigheid in onze kamer rondneusden. En we zijn te vroeg teruggekomen. Ze kwamen met smoesjes dat ze zich zorgen maakten over de veiligheid. Mijn vriendin had haar jas in de kluis laten liggen. Maar dat is geen excuus voor het feit dat ze onze ruimte binnendringen en onze deur open laten staan zodat iedereen het kan zien. De schoonmaaksters hebben onze kamer min of meer goed schoongemaakt (soms vergeten we het balkon 😅) en ze hebben ons beddengoed nooit verschoond, maar we hebben er wel 17 nachten doorgebracht... De goede locatie, het strand en de touroperator in het hotel compenseren dat enigszins, maar niet genoeg om je veilig en comfortabel te vullen."

"一句話總結酒店：我家大業大 細節不好你別嫌棄 而且價格不算全包裏貴的，所以沒有期待太多，這個價位還算可以了 房間： 隔音很不好，很潮（不確定是不是所有海邊全包都這樣？） 床、房間很大，風景很好。有洗漱用品。就是電話是壞的😅 房間點餐可以用手機app， 酒水： 隨便喝， 很多吧枱和移動調酒師，但是感覺酒水都甜嗖嗖的 可能我不太會點吧.. 食物： 喜歡美食的勸退，食物一般，4個餐廳體驗了亞洲和意大利餐廳，必須6點剛開始立馬沖進去，不然等座位很久。沒有預約制度。食物拍照好看但是口味普通，基本都是温的/冷了。服務員嚴重不夠！！有種他們想服務好客人但是力不從心。。。 上菜很慢！ 服務： 服務員很熱情，沒有一個不耐煩的，保潔不會英語，其他人或多或少都會 Wi-Fi還不錯，刷**流暢去海灘偶爾斷。 酒店大堂沒有開空調，房間、餐廳空調足。 沙灘風景： 第一排沙灘椅難搶，後面沙灘上很多椅子。海灘上沒有大片空曠沙灘， 不過隔壁家沙灘非常美，可以走過去蹭😂，水還是很果凍藍的，暖的，大片天空無遮擋，看夕陽很美！ 活動： 有集體唱k，泳池裡打牌，西班牙語課 都是要和其他外國人玩的，社恐勸退了 有小孩娛樂的小房間，有滑梯啥的。 有外包的人在海灘上等着接單：在酒店裡玩付費項目 海上騎摩託，船拖降落傘🪂 還有宣傳去外面acua world玩的項目：jungle tour，snorkeling（浮潛）， 氧氣瓶潛水 有好幾個游泳池還不錯"