Luxe hotels in Macau

"在倫敦人御園短住兩晚，從到達之前管家Willson和我的細節溝通就感覺到酒店服務不一般，非常高效周到，御園是我們這次澳門之旅特別挑選的酒店，因此對酒店體驗充滿了期待，我們經常出差住過不少酒店，有時在預期和實際體驗中間存在不少差距，但是倫敦人御園酒店給予的卻是不斷的驚喜、感動和超預期的滿意，瞭解到我們此行是為家中長者的生日旅行，酒店除了正常的禮遇之外，入住期間管家Willson 和Joa還貼心的作了温馨的安排，每一個點滴細節從小小的卡片到暖心的生日歌都讓長者家和我們感動，感受到了家人般温暖的關懷。一個奢華酒店不僅僅是環境和硬件的高端，更加體現的是整個團隊從總監到管家的運營理念以及超前的服務意識， 尤其打動人的是酒店的温度。御園是一個有温度的美好的如家一般的存在，在此我們向倫敦人御園團隊表示誠摯的感謝。"

"Stayed one night with mom on her birthday and it’s definitely a 5-star experience (5/5) at the Londoner. The guest relations team contacted me 2 days prior and message me on WhatsApp to share all the details I need and whenever I need help during my stay I also message them and they are super responsive and helpful. The room is beautifully designed with a fully stocked mini bar and all kind of amenities you need. One of the highlight is definitely the in-room foot massager - I spent an hour there to relax my feet after the long walk on the first day and please don’t forget to try on the bathrobe, it’s the best one I have ever tried! I most wanna take it home LOL! All in all, mom and I had a wonderful stay there with great F&B offerings and extraordinary services."

"De nalatenschap van Zaha Hadid, als je naar Macau gaat, is het de moeite waard om in te checken. Het verblijf was zeer comfortabel, het bed en het beddengoed waren erg goed, en de douche en het bad waren ook erg goed. Wat vooral het vermelden waard is, is de geluidsinstallatie in de kamer, die is geweldig! Het bedienend personeel dat de kamer schoonmaakt, is een Filippijnse man. Hij is erg schoon en netjes. Ik moet het prijzen!"

"De dame die ons incheckte was erg aardig en behulpzaam, absoluut een aanrader. De kasten in de hotelkamer waren echter nogal vreemd van stijl en riepen wat minder prettige associaties op. Bovendien hoorden we af en toe geluiden (ik weet niet waar ze vandaan kwamen). Gelukkig was ik na 27.000 stappen zo moe dat mijn slaap er niet onder leed en ik toch goed heb geslapen. Het lijkt erop dat de avondservice niet standaard is; ik moest er specifiek om vragen via de service-telefoon. De overige faciliteiten in de kamer waren gemiddeld. Het ontbijt was uitgebreid, maar ik vond het niet echt lekker; alles was vrij doorsnee. Vooral het broodje met varkensvlees was erg vies (naar mijn persoonlijke mening). De service was over het algemeen wel goed; al het personeel dat ik tegenkwam was vriendelijk."

"Overall we had an excellent stay at The Londoner and would gladly come back. The shuttle transfer from the Hengqin border was a bit confusing at first. The signage was not very clear and seemed to point in the wrong direction, and the employee at the pickup point unfortunately spoke neither Mandarin nor English. After some searching we managed to find the correct shuttle and arrived at the hotel without further problems. Once at the property we were immediately assisted by one of the staff members. Check-in can take some time since many guests arrive at the same time. If you travel as a group and request rooms on the same floor, the process may take even longer. It almost felt like receptionists had to compete with each other to secure rooms before they were assigned elsewhere. The organization seemed a little unusual, but eventually everything worked out. We were offered rooms on the same floor, which happened to be a smoking floor. The staff explained that smoke smell should not be noticeable. This turned out to be accurate. The rooms themselves had no smoke smell at all, and only a very faint smell was noticeable in the hallway. For non-smokers it is therefore perfectly manageable to stay on such a floor. The rooms themselves were excellent. They were spotless, spacious and very well equipped. Amenities included a coffee machine with capsules and creamer, more than enough drinking water, a large comfortable bed and easy-to-use electronic controls. The blackout curtains work perfectly for anyone who prefers complete darkness while sleeping. The bathroom area was also very spacious and featured a large mirror, a very nice shower, a bathtub and a Japanese-style toilet. One of our rooms was designed for disabled guests and therefore did not include a bathtub, which was perfectly fine. What stood out positively was how well the accessibility features were integrated. The bathroom was beautifully designed and did not feel like a simple retrofit, which is a very thoughtful touch for guests who need these facilities. The Londoner complex itself is huge and beautifully designed. Staff are present everywhere and are generally friendly and helpful. The complex focuses heavily on shopping and entertainment. Western food and bar options are somewhat limited, but this likely reflects the fact that Macau today caters largely to mainland Chinese visitors. We still easily found options such as the Cheesecake Factory and the Gordon Ramsay Pub & Grill, which served our needs well. One major advantage of the location is connectivity. From The Londoner you can walk via enclosed skybridges to the Four Seasons, The Venetian and The Parisian, and other casino resorts can be reached either on foot or with a short and inexpensive taxi ride. If you want to explore the historic Macau Peninsula, reaching the metro system from the casino complex is not entirely straightforward. However taxis are plentiful and affordable, making the trip very easy. There also appear to be public buses available, although we did not try them ourselves. Overall the hotel complex works very well as a base for visiting the other side of Macau. One small logistical note for travelers heading to Hong Kong Airport: the reception staff could only point us to bus services going to the Hong Kong–Zhuhai–Macau Bridge terminal. Direct transfers from the hotel to Hong Kong Airport were not really available through the hotel, so we ended up arranging a private car ourselves. In practice the hotel can easily get you to the bridge terminal, but from there you will need to organize the onward journey yourself unless you book a private transfer in advance. Overall it was an incredible stay and a hotel we would happily choose again. Just keep in mind that Macau is not Las Vegas and caters much more to mainland Chinese visitors, so expectations should be adjusted accordingly."