Met een verblijf bij Signature by M Village The Valley Retreat, a brand of Modern Village Lifestyle in Da Lat bevind je je op 5 min. rijden van Markt van Da Lat en Meer van Xuan Huong. Dit hotel ligt op 1,1 km van Dalat kabelwagen en op 1,8 km van Lam Vien Plein.
Enkele van de voorzieningen zijn een 24-uurs receptie, een bagageopslagruimte en een wasserij.
Doe of je thuis bent in één van de 39 kamers met een minibar en een smart-tv. Er is gratis wifi op de kamer als je op het internet wilt surfen. De privébadkamers zijn uitgerust met gratis toiletartikelen en bidets. Bij de voorzieningen horen een kluis en een bureau en de kamers worden dagelijks schoongemaakt.
"Pros:
It's a small standalone villa on a hillside, offering an expansive view of Da Lat from the garden. The outdoor garden and the two public lounges were the most satisfying aspects. The staff immediately helped with luggage upon arrival and provided service with a smile.
Cons:
The room was small and had no balcony. The hot water system was very unstable; it needed to be continuously on, otherwise there would be no hot water. After one person showered, another had to wait a while, which was a significant drawback in Da Lat's 15-degree Celsius nights.
I contacted the front desk to explain the issue and requested staff to check it when I was out the next day. However, at 10 AM the next morning, a male engineer first knocked loudly, then directly swiped his card and entered the room without any prior phone call or communication! I don't understand what the in-room phone is for, nor how internal communication works. At this point, my experience was at its lowest.
I had previously encountered hot water issues at the newly opened M-series in Hanoi, and this was the second time. I'm puzzled how this hotel earned its five-star rating. Both the hardware and software, inside and out, and down to the details, are at best comparable to a HUAZHU JI Hotel. While a lot of effort is evident in the decor and public areas, the subpar basic infrastructure is truly disappointing.
The hotel has no restaurant and does not offer breakfast. Only coffee and tea can be ordered in the lounge area. To eat, one has to walk to a nearby cafe or drive to the city, which is very inconvenient.
Finally, I'd like to thank Trip.com customer service for actively following up, handling the complaint, and arranging a refund, especially when the hotel was slow to respond. I always choose Trip.com because I feel secure knowing there's always someone to back me up."