Hotels met ontbijt in Zermatt

We had an absolutely wonderful stay. Room was clean, spacious and very comfortable. Very near the zermatt train station, just opposite of Macdonald’s. Breakfast had a good selection. Housekeeping would check in on you and offer free chocolates. The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.

這家酒店簡直是我們的lucky酒店！我們在這裏結束了瑞士的悽風苦雨，終於看到了馬特洪峯！這家酒店自己本身也很棒，室內的佈置和設計，都很小巧思地用了馬特洪峯的元素，而且我們昨天晚上六七點才臨時預訂，前台小姐姐給我們升級了房型，房間好大，還帶一個大陽台，房間有免費的咖啡和茶，她們家的早餐也很棒，因為早上趕着去上山，都沒有拍照片，但早餐非常豐富，草莓、獼猴桃等各種新鮮水果，培根、烤腸等剛煎好的肉食，還有西蘭花、蘑菇等蔬菜，以及各種麪包，果汁牛奶，甚至是可以鮮榨橙汁，還可以去吧枱點一杯卡布奇諾，總之就是能吃的很滿足了！最最最棒的就是這家酒店還有接送服務，本來我們要拖着大箱子走十幾分鍾去火車站，小車車直接就送我們去啦，幾分鐘，超快就到了！我保證，下次來采爾馬特，絕對還住這家！

The location was excellent, just near Zermatt Bahnhof and easily accessible from most places. The room came with a balcony overlooking the mountains, offering a stunning view — we even watched black neck sheep while enjoying our dinner and coffee. The stay was comfortable overall, though note that no amenities like toothbrushes or shavers were provided. Breakfast offered a decent spread of continental options with limited hot food, but the croissants were especially commendable.

The hotel was in 5 minutes walking from Zermatt train station and it offered free shuttle for check in and out as there was a steep path to the hotel entrance, not good to walk with luggages. I booked 2 bedrooms family suite but only with one bathroom which was the downside. However, the total space of 60 meter sq with a decent living room and a small balcony facing Matterhorn were a plus to the overall stay. There were some minor defects and the staff fixed efficiently. They had an indoor pool, a jacuzzi and a sauna room. I had to mention that the jacuzzi was of high standard and you must go after a day of hiking. So bring your swimming suit. However, please note that in there culture, no clothes are allowed to enter the sauna room and it is in mixed genders. The breakfast buffet was lack of choices. But I had to specially name Mr Fernando, he always welcome us with very good coffee and of course his warm greetings in the morning. Suggestion to the hotel: 1. Stated clearly the number of bathroom/ toilet in the booking details regarding my booking is a 2 bedrooms suite. 2. More choices for breakfast, my family stays 4 nights there. Everyday, the menu is same. 3. The pool was closed at 8pm, will be better if it closes at 9pm as it was rather rush for the guests to use after dinner. Overall, I recommend this hotel to family. I will come back again.

Location – 10/10 Nestled high above Zermatt, the Riffelhaus 1853 is accessible via the Gornergrat railway, making the journey itself an adventure. Once you arrive, you’re greeted by panoramic mountain views in every direction, with the iconic Matterhorn standing proudly in front of you. The setting is perfect for ski-in/ski-out access in winter and stunning hiking trails in summer. Rooms – 9/10 The rooms are cozy, modern, and well-equipped while still maintaining a classic Swiss alpine charm. Many rooms come with Matterhorn views, and waking up to this scenery is an experience in itself. The beds are comfortable, and the rustic wooden decor gives a warm, welcoming feel. Some rooms have balconies, which I highly recommend booking for the full experience. Service – 9/10 The staff is friendly, professional, and attentive. Despite the hotel’s remote location, the service is top-notch, with staff going out of their way to accommodate special requests. From seamless check-in to helpful local recommendations, they make the stay even more special. Dining – 8.5/10 The on-site restaurant serves delicious Swiss cuisine, including traditional dishes like fondue and rösti. The breakfast is generous, featuring fresh bread, cheeses, meats, and eggs cooked to order. The only downside is that, due to the remote location, dining options are limited to the hotel restaurant, but the quality makes up for it. Wellness & Spa – 10/10 The outdoor hot tub with a view of the Matterhorn is an absolute highlight! There’s also a sauna and steam bath, perfect after a day of skiing or hiking. Soaking in the warm water while surrounded by snow-capped peaks is an experience worth every penny. Activities – 10/10 Winter: Perfect for skiing, as the hotel is directly on the slopes. The ski room is convenient, and the access to the Gornergrat ski area is unbeatable. Summer: Incredible hiking trails with direct access to the Gornergratbahn for easy excursions to higher altitudes.

I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17. During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay. The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay. A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future. I hope that the hotel will take my concerns seriously and address these issues for future guests.

Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.

My stay at this hotel was a wonderful experience! The hotel was priced at 500 euros per night for my room... Personally, I thought it was well worth it! This is because (1) A light course dinner is included (2) Breakfast buffet is included (3) It costs 60 euros round trip & takes about 1.5 hours to climb up here, so you can't get up and down so much and you don't know the weather on the mountain. The mountain railroad ends at 20:00 at night, so from then until morning, the top of the mountain will be monopolized by hotel guests. So, considering all these factors, I thought it was rather a good deal. In fact, I was able to capture the cloudless Matterhorn on my way home after checking out at the very end! So I recommend this hotel

I had an amazing stay at this place! The location was perfect—close to the city center, public transportation, local shops, and restaurants. The apartment was clean, well-decorated, and equipped with everything we needed for a comfortable stay. The bed was very comfortable, and we appreciated the thoughtful touches like complimentary coffee, luxury toiletries, and a guidebook with local tips. The host was an excellent host, providing clear communication and quick responses to any questions we had. They even left a welcome basket and gave us great restaurant recommendations. Overall, this Airbnb exceeded our expectations, and we would highly recommend it to anyone visiting the area. We hope to return soon!

This is one of the only affordable options available in Zermatt but I’d recommend avoiding it. The property is at 45meter high which became a challenge to go up with luggage. Then when you reach there sadly i had opted for a 8 bed room which was on the 4th floor which didn’t have lift 🥲. Then when i reached my room it turned out to a common tiny attic again entryway via another stairs with laid out communal style attached beds. It was so bad that if i extended both my arms i’d cover other people. You can imagine homeless people sleeping together. The amenities are available outside and it has good breakfast and WiFi was my savior. If you are really on a budget choose something not the cheapest option here.