4-Starhotels in Zermatt

"The hotel is perfect. At first when I look at the photos, I thought it would be a cozy small wooden room which is a little bit worn out. But no! Everything is so new and clean. The location is perfect! Center of everything! Breakfast got a wide range of choices too. Staff are nice. One downside of the hotel is that for me, the pillow is wayyy too flat. I have to put the towels from the bathroom under the pillow. Other than that, perfect!"

"1. Het personeel bij de receptie is erg beleefd en enthousiast 2. De kamer is zeer uniek en stijlvol 3. Veel ramen en prachtig uitzicht 4. Het ontbijt is goed, maar de servicegerichtheid van de man die de omelet heeft gemaakt is erg slecht 5. De matras is ingedeukt en het kussen is te zacht, waardoor het oncomfortabel is om op te slapen. 6. Het zwembad en het massagebad zijn comfortabel en de apparatuur in de fitnessruimte is prachtig. 7. Ik opende het raam een ​​beetje voor ventilatie, maar er vlogen veel muggen naar binnen. Ik sloot het onmiddellijk na een paar minuten. De volgende dag, nadat de schoonmakers het hadden schoongemaakt, waren alle muggen dood en vlogen er geen muggen meer naar binnen. Ik geloof dat ze een manier hebben om muggen te doden en te voorkomen dat ze naar binnen vliegen, maar de lijken van muggen vielen op mijn persoonlijke bezittingen... 8. Uitchecken Het hotel regelde zorgvuldig een chauffeur en een speciale auto om ons naar het treinstation te brengen, zodat we onze bagage niet hoefden te sjouwen! Bonuspunten!"

"Hotel is approximately 10mins walk from Zermatt train station. There is a bus stop to Matterhorn Glacier Paradise cable car station about 4mins away from the hotel, very convenient. The hotel gave us a free upgrade during our stay and the view from the balcony was amazing! The pool and sauna facility looked great but didnt had a chance to try. Highly recommend this hotel going to Zermatt!"

"The hotel was in 5 minutes walking from Zermatt train station and it offered free shuttle for check in and out as there was a steep path to the hotel entrance, not good to walk with luggages. I booked 2 bedrooms family suite but only with one bathroom which was the downside. However, the total space of 60 meter sq with a decent living room and a small balcony facing Matterhorn were a plus to the overall stay. There were some minor defects and the staff fixed efficiently. They had an indoor pool, a jacuzzi and a sauna room. I had to mention that the jacuzzi was of high standard and you must go after a day of hiking. So bring your swimming suit. However, please note that in there culture, no clothes are allowed to enter the sauna room and it is in mixed genders. The breakfast buffet was lack of choices. But I had to specially name Mr Fernando, he always welcome us with very good coffee and of course his warm greetings in the morning. Suggestion to the hotel: 1. Stated clearly the number of bathroom/ toilet in the booking details regarding my booking is a 2 bedrooms suite. 2. More choices for breakfast, my family stays 4 nights there. Everyday, the menu is same. 3. The pool was closed at 8pm, will be better if it closes at 9pm as it was rather rush for the guests to use after dinner. Overall, I recommend this hotel to family. I will come back again."

"Lovely stay! Got the matterhorn view suite and it was so beautiful! The receptionist was also very helpful with guiding us with what we can do at Zermatt! However, need to take note that their reception will only be there till 10pm. It’s actually stated but I didn’t read it so when I arrived Zermatt train station at 11pm, I panicked a little. We flag down the taxi at my own cost, 18chf for 3 people and luggages, they dont provide free taxi after 10pm. Also, the entrance door will be closed/locked after 10pm, we rang the bell and the door opened and they left the key with a letter on the counter for the check in. The breakfast place is also overlooking the Matterhorn and it’s so pretty. Stayed for only 1 night but really enjoyed my stay there!"

"Amazing what looks like a small hotel...but is not...big pool, sauna, all the perks...Great friendly staff...and of course a great view of Matterhorn..very good place to stay in Zermatt"

"Everything is excellent. I was very impress by the view of Matterhorn. I will strongly recommend to my families and friends to stay at Alpen Resort & Spa. There are lots of indoor activities and facilities to enjoy."

"Location was really convenient and was just a 5-8 min walk from the main train station with a supermarket just 3 min away. The staff at the hotel were friendly and helpful too! The hotel provides free laundry and dryer for all guests and that was really helpful as it was the last few days of our holiday and we had a bunch of clothes to wash 😮💨"

"I love the philosophy of this hotel, sustainable development and zen! The staff is very friendly and give me good suggestions all the time! The sourdough from the bakery is extremely nice. I love their pizza, cinnamon rolls and cookie! The grill room provide delicious meat and wine! The breakfast is super yummy! The room is very cozy and warm! I love the rainforest shower, the furniture and the books! The spa centre and the garden make me relax! I will come back and recommend to everyone!"

"Pleasantly surprised by how big the room was! A rarity in Switzerland for sure. Modern furnishings a plus! Lovely surprise balcony with a sideways view of the town, nice to sit outside to unwind at the end of the long day. Bathroom was rather lacking in character compared to the room and bath tub/screen was quite inconvenient. But basic amenities are there, two sinks + separate WC were appreciated. Breakfast was average, adequate but not great spread. No swimming pool, bare gym, uninspiring suana area for a 4* hotel so manage your expectations accordingly. Location very close to train station (5 mins), off a quiet corner, complimentary luggage shuttle would be nice instead of charging CHF12 for what is literally a 1 minute ride in a buggy."