4-Starhotels in Zermatt

"Location was really convenient and was just a 5-8 min walk from the main train station with a supermarket just 3 min away. The staff at the hotel were friendly and helpful too! The hotel provides free laundry and dryer for all guests and that was really helpful as it was the last few days of our holiday and we had a bunch of clothes to wash 😮💨"

"Location – 10/10 Nestled high above Zermatt, the Riffelhaus 1853 is accessible via the Gornergrat railway, making the journey itself an adventure. Once you arrive, you’re greeted by panoramic mountain views in every direction, with the iconic Matterhorn standing proudly in front of you. The setting is perfect for ski-in/ski-out access in winter and stunning hiking trails in summer. Rooms – 9/10 The rooms are cozy, modern, and well-equipped while still maintaining a classic Swiss alpine charm. Many rooms come with Matterhorn views, and waking up to this scenery is an experience in itself. The beds are comfortable, and the rustic wooden decor gives a warm, welcoming feel. Some rooms have balconies, which I highly recommend booking for the full experience. Service – 9/10 The staff is friendly, professional, and attentive. Despite the hotel’s remote location, the service is top-notch, with staff going out of their way to accommodate special requests. From seamless check-in to helpful local recommendations, they make the stay even more special. Dining – 8.5/10 The on-site restaurant serves delicious Swiss cuisine, including traditional dishes like fondue and rösti. The breakfast is generous, featuring fresh bread, cheeses, meats, and eggs cooked to order. The only downside is that, due to the remote location, dining options are limited to the hotel restaurant, but the quality makes up for it. Wellness & Spa – 10/10 The outdoor hot tub with a view of the Matterhorn is an absolute highlight! There’s also a sauna and steam bath, perfect after a day of skiing or hiking. Soaking in the warm water while surrounded by snow-capped peaks is an experience worth every penny. Activities – 10/10 Winter: Perfect for skiing, as the hotel is directly on the slopes. The ski room is convenient, and the access to the Gornergrat ski area is unbeatable. Summer: Incredible hiking trails with direct access to the Gornergratbahn for easy excursions to higher altitudes."

"The hotel is perfect. At first when I look at the photos, I thought it would be a cozy small wooden room which is a little bit worn out. But no! Everything is so new and clean. The location is perfect! Center of everything! Breakfast got a wide range of choices too. Staff are nice. One downside of the hotel is that for me, the pillow is wayyy too flat. I have to put the towels from the bathroom under the pillow. Other than that, perfect!"

"The hotel was in 5 minutes walking from Zermatt train station and it offered free shuttle for check in and out as there was a steep path to the hotel entrance, not good to walk with luggages. I booked 2 bedrooms family suite but only with one bathroom which was the downside. However, the total space of 60 meter sq with a decent living room and a small balcony facing Matterhorn were a plus to the overall stay. There were some minor defects and the staff fixed efficiently. They had an indoor pool, a jacuzzi and a sauna room. I had to mention that the jacuzzi was of high standard and you must go after a day of hiking. So bring your swimming suit. However, please note that in there culture, no clothes are allowed to enter the sauna room and it is in mixed genders. The breakfast buffet was lack of choices. But I had to specially name Mr Fernando, he always welcome us with very good coffee and of course his warm greetings in the morning. Suggestion to the hotel: 1. Stated clearly the number of bathroom/ toilet in the booking details regarding my booking is a 2 bedrooms suite. 2. More choices for breakfast, my family stays 4 nights there. Everyday, the menu is same. 3. The pool was closed at 8pm, will be better if it closes at 9pm as it was rather rush for the guests to use after dinner. Overall, I recommend this hotel to family. I will come back again."

"ที่พักสวยงาม ห้องสวีทชั้น4(ชั้นบนสุด)วิว Zermatt mt. เราพักแบบครอบครัว มีสปาบริการฟรี อาหารเช้าสไตล์สวิส อร่อย พนักงานให้คำแนะนำอย่างดีในการเดินทางท่องเที่ยวบริเวณโดยรอบ ห้องพักสวยงาม แต่แสงสลัวเกินไป อาจจะเหมาะกับคู่รักมากกว่า มีให้ก่อกองไฟ(ในตู้กระจก)ให้ความอบอุ่นภายในห้องนั่งเล่น เตียงเสริมถูกนำมาวางไว้ในห้องนั่งเล่นนี้ ทำให้เวลานอนแสงจากกองไฟสว่างเกินไป ส่วนในห้องนอนใหญ่เป็นหลังคากระจก ม่านปิดกั้นไฟฟ้าแต่เสียใช้งานไม่ได้ต้องใช้ manual ห้องนี้หนาวมาก เหมือนheater จะทำงานได้ไม่ดี"

"1. Het personeel bij de receptie is erg beleefd en enthousiast 2. De kamer is zeer uniek en stijlvol 3. Veel ramen en prachtig uitzicht 4. Het ontbijt is goed, maar de servicegerichtheid van de man die de omelet heeft gemaakt is erg slecht 5. De matras is ingedeukt en het kussen is te zacht, waardoor het oncomfortabel is om op te slapen. 6. Het zwembad en het massagebad zijn comfortabel en de apparatuur in de fitnessruimte is prachtig. 7. Ik opende het raam een ​​beetje voor ventilatie, maar er vlogen veel muggen naar binnen. Ik sloot het onmiddellijk na een paar minuten. De volgende dag, nadat de schoonmakers het hadden schoongemaakt, waren alle muggen dood en vlogen er geen muggen meer naar binnen. Ik geloof dat ze een manier hebben om muggen te doden en te voorkomen dat ze naar binnen vliegen, maar de lijken van muggen vielen op mijn persoonlijke bezittingen... 8. Uitchecken Het hotel regelde zorgvuldig een chauffeur en een speciale auto om ons naar het treinstation te brengen, zodat we onze bagage niet hoefden te sjouwen! Bonuspunten!"

"The family run hotel promoted their sustainability ethos, in the choice of building materials and the food provided at breakfast. Very helpful staff went out of their way to ensure a great stay."

"完美的酒店，感謝拉吉納貝爾為我們提供了完美的服務，還為我們升級了能看到馬特洪峯的大公寓房型。下面總結一下酒店特點： 1、酒店離采爾馬特車站和View point都很近，拖着行李箱走過去很方便，5分鐘左右。而且酒店還提供免費短泊巴士（采爾馬特特有的電瓶車）。 2、酒店本身設施一流，特別是這次入住的3號樓是新樓，景色也是完美，在酒店陽台就能看到view point的景色。水療設施也是全新的有兩個室外泳池一個水温高一點，一個略低。都帶沖浪和按摩功能。 3、酒店服務一流，入住時前台小姐姐還親自帶我們去房間給我們做了Rome tour。早餐也是本次旅行中最豐盛的，有新鮮的煙燻三文魚刺身，和各類火腿、冷盤、水果和蔬菜都是新鮮的，還有homelet。 4、酒店門口就是采爾馬特小鎮免費巴士站，可以去任何地方，包括冰川天堂、五湖纜車站和內格拉特線火車站。"

"For a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking. The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it. Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!"

"這家酒店兩個點。 1.酒店明明就叫Alpenhof酒店（見圖一圖二），攜程平台上偏要叫wellness hotel alpenhof，害的我Google map隨便怎麼都找不到wellness hotel，在兩個鐵路站間來回奔波。攜程請看看圖五最精準的Google map的稱謂。 2. 入住時酒店給了間邊角落房間，斜頂的，面積大概沒少但體積肯定少了，這房間進去人就抑鬱了。再看看訂房時頁面展示（圖四）。後來經攜程協調給換了間正常房間。明明有房卻給間邊角落房，這家酒店真是夠壞的。zermatt小鎮酒店千千萬萬家，以後不來這裏了，太欺負人了。"