4-Starhotels in Zermatt

"The hotel was in 5 minutes walking from Zermatt train station and it offered free shuttle for check in and out as there was a steep path to the hotel entrance, not good to walk with luggages. I booked 2 bedrooms family suite but only with one bathroom which was the downside. However, the total space of 60 meter sq with a decent living room and a small balcony facing Matterhorn were a plus to the overall stay. There were some minor defects and the staff fixed efficiently. They had an indoor pool, a jacuzzi and a sauna room. I had to mention that the jacuzzi was of high standard and you must go after a day of hiking. So bring your swimming suit. However, please note that in there culture, no clothes are allowed to enter the sauna room and it is in mixed genders. The breakfast buffet was lack of choices. But I had to specially name Mr Fernando, he always welcome us with very good coffee and of course his warm greetings in the morning. Suggestion to the hotel: 1. Stated clearly the number of bathroom/ toilet in the booking details regarding my booking is a 2 bedrooms suite. 2. More choices for breakfast, my family stays 4 nights there. Everyday, the menu is same. 3. The pool was closed at 8pm, will be better if it closes at 9pm as it was rather rush for the guests to use after dinner. Overall, I recommend this hotel to family. I will come back again."

"1. Het personeel bij de receptie is erg beleefd en enthousiast 2. De kamer is zeer uniek en stijlvol 3. Veel ramen en prachtig uitzicht 4. Het ontbijt is goed, maar de servicegerichtheid van de man die de omelet heeft gemaakt is erg slecht 5. De matras is ingedeukt en het kussen is te zacht, waardoor het oncomfortabel is om op te slapen. 6. Het zwembad en het massagebad zijn comfortabel en de apparatuur in de fitnessruimte is prachtig. 7. Ik opende het raam een ​​beetje voor ventilatie, maar er vlogen veel muggen naar binnen. Ik sloot het onmiddellijk na een paar minuten. De volgende dag, nadat de schoonmakers het hadden schoongemaakt, waren alle muggen dood en vlogen er geen muggen meer naar binnen. Ik geloof dat ze een manier hebben om muggen te doden en te voorkomen dat ze naar binnen vliegen, maar de lijken van muggen vielen op mijn persoonlijke bezittingen... 8. Uitchecken Het hotel regelde zorgvuldig een chauffeur en een speciale auto om ons naar het treinstation te brengen, zodat we onze bagage niet hoefden te sjouwen! Bonuspunten!"

"Hotel is approximately 10mins walk from Zermatt train station. There is a bus stop to Matterhorn Glacier Paradise cable car station about 4mins away from the hotel, very convenient. The hotel gave us a free upgrade during our stay and the view from the balcony was amazing! The pool and sauna facility looked great but didnt had a chance to try. Highly recommend this hotel going to Zermatt!"

"帶着家裡四個長者出行 最後一天因為起床時間不同 我們決定各自房間分別下去吃飯 吃到一半餐廳服務人員大聲的過來指責説 我們是一個大家庭應該一起坐在一個大桌 不應該分開坐一會兒別人過來該沒有地方了 餐廳本來就不大 兩個大桌被預訂了 一個大桌被一對日本情侶佔了 我們分別坐了兩人桌有什麼問題嗎 這時的時間連八點都不到 我辦理入住時 前台幾個人在他們辦公室裏嘀咕大概就是中國怎麼怎麼樣的 除了每天負責打掃房間的幾個人還挺好相處的 其他人對中國人真的是帶着有色眼鏡的"

"Lovely stay! Got the matterhorn view suite and it was so beautiful! The receptionist was also very helpful with guiding us with what we can do at Zermatt! However, need to take note that their reception will only be there till 10pm. It’s actually stated but I didn’t read it so when I arrived Zermatt train station at 11pm, I panicked a little. We flag down the taxi at my own cost, 18chf for 3 people and luggages, they dont provide free taxi after 10pm. Also, the entrance door will be closed/locked after 10pm, we rang the bell and the door opened and they left the key with a letter on the counter for the check in. The breakfast place is also overlooking the Matterhorn and it’s so pretty. Stayed for only 1 night but really enjoyed my stay there!"

"Location – 10/10 Nestled high above Zermatt, the Riffelhaus 1853 is accessible via the Gornergrat railway, making the journey itself an adventure. Once you arrive, you’re greeted by panoramic mountain views in every direction, with the iconic Matterhorn standing proudly in front of you. The setting is perfect for ski-in/ski-out access in winter and stunning hiking trails in summer. Rooms – 9/10 The rooms are cozy, modern, and well-equipped while still maintaining a classic Swiss alpine charm. Many rooms come with Matterhorn views, and waking up to this scenery is an experience in itself. The beds are comfortable, and the rustic wooden decor gives a warm, welcoming feel. Some rooms have balconies, which I highly recommend booking for the full experience. Service – 9/10 The staff is friendly, professional, and attentive. Despite the hotel’s remote location, the service is top-notch, with staff going out of their way to accommodate special requests. From seamless check-in to helpful local recommendations, they make the stay even more special. Dining – 8.5/10 The on-site restaurant serves delicious Swiss cuisine, including traditional dishes like fondue and rösti. The breakfast is generous, featuring fresh bread, cheeses, meats, and eggs cooked to order. The only downside is that, due to the remote location, dining options are limited to the hotel restaurant, but the quality makes up for it. Wellness & Spa – 10/10 The outdoor hot tub with a view of the Matterhorn is an absolute highlight! There’s also a sauna and steam bath, perfect after a day of skiing or hiking. Soaking in the warm water while surrounded by snow-capped peaks is an experience worth every penny. Activities – 10/10 Winter: Perfect for skiing, as the hotel is directly on the slopes. The ski room is convenient, and the access to the Gornergrat ski area is unbeatable. Summer: Incredible hiking trails with direct access to the Gornergratbahn for easy excursions to higher altitudes."

"I traveled with clutch and to the hotel is simply easy walk. Direct opposite the rail station and near all the restaurants and Coop. I used the pool and it’s so nice.The breakfast was wonderful (some FOC selection in menu and a good spread in buffet) and they provide afternoon tea too."

"Pleasantly surprised by how big the room was! A rarity in Switzerland for sure. Modern furnishings a plus! Lovely surprise balcony with a sideways view of the town, nice to sit outside to unwind at the end of the long day. Bathroom was rather lacking in character compared to the room and bath tub/screen was quite inconvenient. But basic amenities are there, two sinks + separate WC were appreciated. Breakfast was average, adequate but not great spread. No swimming pool, bare gym, uninspiring suana area for a 4* hotel so manage your expectations accordingly. Location very close to train station (5 mins), off a quiet corner, complimentary luggage shuttle would be nice instead of charging CHF12 for what is literally a 1 minute ride in a buggy."

"Amazing what looks like a small hotel...but is not...big pool, sauna, all the perks...Great friendly staff...and of course a great view of Matterhorn..very good place to stay in Zermatt"

"Everything was good at this hotel except the automatic lights sensor which has a very annoying sound throughout our stay. Other than this, all’s well when it comes to the location, wifi was stable, room design and scenic views from the balcony were as reflected on the website and not forgetting, the complimentary shuttle to train station. Thanks for the great service, strongly recommended."