3-Starhotels in Zermatt

Zeer dicht bij het treinstation, gemakkelijk te vinden Het hotelpersoneel was zeer vriendelijk en liet ons een vroege check-in hebben. De kamer is schoon en gezellig, het balkon is goed uitzicht. Ik kan niet veel klagen

酒店位於采爾馬特市中心，離車站很近，步行5分鐘左右就能到達，周圍有超市和餐館，很方便。 我們的房間有一個露台，這個露台是和其他幾個房間共用的，露台是木質的並配有鮮花。 值得一提的是，這個酒店隔音很不錯，聽不見鄰居以及外面吵鬧的聲音。 前台一位男士服務不錯，帶領我們把行李寄存到地下一層的雪橇室。 酒店要能配一個薄被子那就更好了

價格一樣的情況下，Pateau Rosa是面向馬特洪峯的房間，就在纜車對面，但就是想訂這家 想着8月滑雪人少，這裏這麼偏，應該會給我升級到南向的房間吧 我真是想多了，瑞士滑雪隊訓練住在這，滿房🤣 但這家小酒店真是招人愛，每個房間都有個大陽台 房間不大，但乾淨温馨 洗手間足夠大，有窗 采爾馬特水質非常好，洗澡很舒服 客房服務每天會給你放一瓶水，雖然應該就是水管接的 前台有免費的檸檬水和蜂蜜蛋糕，味道非常好，尤其徒步回來吃上，很幸福 可以寄存雪具，有直接通外面的門，很方便 前台服務貼心，英文也好 經常過去聊會天 ⚠️從火車站過去要打車，采爾馬特的小公交是不讓上行李的。提前訂有23瑞朗的協議價，我現場打我花了35歐。時間夠，不嫌累，返程走着也不是不行，大部分是下坡，走到火車站得半個小時。

I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17. During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay. The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay. A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future. I hope that the hotel will take my concerns seriously and address these issues for future guests.

Booked a family room for 3 adults and 1 child. Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024. Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad. Spa facilities was great. Would stay at the same Ola e again. Value for money

我不知道為什麼我所有房間都是設定的一大一小到了這個酒店顯示一個大人 結果被額外收了90瑞郎每天的附加費 而且之前條款是到店擔保再付錢臨時酒店聯繫説提前付錢要不然就取消我的預訂 現在這種熱門時候非常難訂酒店 整個讓人感受非常不好，之前我是有聯繫還有我拍的也是景觀房結果給的一樓 半夜野貓還進來睡我床上 當然對於當地人説非常正常但是我本來就怕貓真的太嚇人了 而且整個行程所有酒店這個酒店應該是我感受少數對華人不是很友好的酒店

Good location and quiet

Location is slightly further from the train station, however you can hire a local EV taxi for est. CHF5/person from hotel to the train station (together with your luggages). Breakfast spread was decent and would recommend if you’re traveling on a budget to Zermatt. Down the road you’re able to see this Matterhorn view!

Very good, very good food ingredients, delicious room, very clean front desk, very patient to communicate with us and explain problems and help us travel experience is full