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Geplaats op28 dec 2024
Stellakwansy
Staying at this hotel in Zermatt was an unforgettable experience! The location is perfect—just 500 meters from the train station, making it incredibly convenient. The highlight of my stay was the warm hospitality from the owners, Thor and Michele. They personally served the buffet breakfast every morning, which was both delicious and thoughtfully prepared. On my first day, I unfortunately missed breakfast, but as I was heading out around 10:45 am, they surprised me by reserving some food for me to enjoy before leaving. It was such a thoughtful and touching gesture that truly made me feel cared for.
The room itself was immaculate and had everything I needed. The balcony offered a stunning mountain view, which was a perfect way to start and end each day. Thor and Michele went above and beyond to make me feel like a VIP throughout my stay. They remembered my name, attended to every need, and even took the time to explain the local attractions and recommend food options based on my preferences.
I feel incredibly lucky to have secured two nights at this gem of a hotel, especially since it’s almost always fully booked. This was one of the most personal and heartwarming stays I’ve ever had. If you’re visiting Zermatt, staying here is an absolute must. Thank you, Thor and Michele, for making my trip so memorable!
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Prijs per nacht vanaf:€ 277
Geplaats op23 apr 2025
Gastgebruiker
I had a wonderful stay at this charming small hotel, beautifully decorated and conveniently located near Zermatt train station.
During my stay, a snowstorm caused a power outage and all train services were suspended, making it impossible to leave the town. Despite these unexpected circumstances, the hotel took excellent care of us. They provided helpful information, allowed us to extend our stay without any additional charges, and showed incredible kindness throughout.
The hotel owner was especially warm and accommodating, making a difficult situation much easier for us. I truly appreciated their hospitality and would highly recommend this hotel to anyone visiting Zermatt.
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Prijs per nacht vanaf:€ 194
Geplaats op26 jun 2024
AlanKKK
the quad room is perfect for 2 adults and 2 kids.
breakfast is superb and staffs friendly
we stayed 3 nights and were luckily blessed with 1 day of clear whether at the top of the mountains.
2 ways to walk to the hotel from train station, the shorter one that google will tell u includes a steep climb (difficult if you have luggages in tow).
the easier and better walk will just be to keep going straight, turn left at the matterhon musuem / church junction, and from there just a short gradual stretch to reach the hotel. very doable even with kids and luggage .
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Prijs per nacht vanaf:€ 185
Geplaats op26 jul 2025
Ibrahim Haleel
Excellent stay. Reception and the night staff were really nice and kind. We loved our stay. Just 10 mins walk from zermatt train station. Nice view from their restaurant.
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Prijs per nacht vanaf:€ 173
Geplaats op3 sep 2025
Benforceone
Incredibly friendly and helpful staff - made it a very nice experience to stay in this hotel and can recommend it for anybody wanting a quieter location halfway between the train station and the Matterhorn cable car.
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Prijs per nacht vanaf:€ 137
Geplaats op19 dec 2024
Gastgebruiker
Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.
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Prijs per nacht vanaf:€ 278
Geplaats op10 mrt 2024
Anonieme gebruiker
Handig in de buurt van restaurant, winkelgebied, schoon. Maar de kamer is klein. Kan mijn grote Luaggue niet repareren 😅
Mijn kamer kan het prachtige landschap zien
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Prijs per nacht vanaf:€ 198
Geplaats op18 dec 2024
Gastgebruiker
I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.
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Prijs per nacht vanaf:€ 154
Geplaats op30 okt 2024
Gastgebruiker
Booked a family room for 3 adults and 1 child.
Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024.
Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad.
Spa facilities was great. Would stay at the same Ola e again. Value for money
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Prijs per nacht vanaf:€ 192
Geplaats op2 jul 2024
rickychungkk
I had an amazing stay at this place! The location was perfect—close to the city center, public transportation, local shops, and restaurants. The apartment was clean, well-decorated, and equipped with everything we needed for a comfortable stay. The bed was very comfortable, and we appreciated the thoughtful touches like complimentary coffee, luxury toiletries, and a guidebook with local tips.
The host was an excellent host, providing clear communication and quick responses to any questions we had. They even left a welcome basket and gave us great restaurant recommendations.
Overall, this Airbnb exceeded our expectations, and we would highly recommend it to anyone visiting the area. We hope to return soon!
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Prijs per nacht vanaf:€ 255