3-Starhotels in Zermatt

"The location was excellent, just near Zermatt Bahnhof and easily accessible from most places. The room came with a balcony overlooking the mountains, offering a stunning view — we even watched black neck sheep while enjoying our dinner and coffee. The stay was comfortable overall, though note that no amenities like toothbrushes or shavers were provided. Breakfast offered a decent spread of continental options with limited hot food, but the croissants were especially commendable."

"My stay at this hotel was a wonderful experience! The hotel was priced at 500 euros per night for my room... Personally, I thought it was well worth it! This is because (1) A light course dinner is included (2) Breakfast buffet is included (3) It costs 60 euros round trip & takes about 1.5 hours to climb up here, so you can't get up and down so much and you don't know the weather on the mountain. The mountain railroad ends at 20:00 at night, so from then until morning, the top of the mountain will be monopolized by hotel guests. So, considering all these factors, I thought it was rather a good deal. In fact, I was able to capture the cloudless Matterhorn on my way home after checking out at the very end! So I recommend this hotel"

"Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room."

"Zeer dicht bij het treinstation, gemakkelijk te vinden Het hotelpersoneel was zeer vriendelijk en liet ons een vroege check-in hebben. De kamer is schoon en gezellig, het balkon is goed uitzicht. Ik kan niet veel klagen"

"Location is slightly further from the train station, however you can hire a local EV taxi for est. CHF5/person from hotel to the train station (together with your luggages). Breakfast spread was decent and would recommend if you’re traveling on a budget to Zermatt. Down the road you’re able to see this Matterhorn view!"

"the location was good. u can see matterhorn clearly but unfortunately there is a big construction crane block some view. On the way to hotel from zermatt station if you follow the google map, it gonna lead u to hard way, very high upslope hill. it will be better if hotel provide u the easy path way to hotel."

"酒店位於采爾馬特市中心，離車站很近，步行5分鐘左右就能到達，周圍有超市和餐館，很方便。 我們的房間有一個露台，這個露台是和其他幾個房間共用的，露台是木質的並配有鮮花。 值得一提的是，這個酒店隔音很不錯，聽不見鄰居以及外面吵鬧的聲音。 前台一位男士服務不錯，帶領我們把行李寄存到地下一層的雪橇室。 酒店要能配一個薄被子那就更好了"

"Handig in de buurt van restaurant, winkelgebied, schoon. Maar de kamer is klein. Kan mijn grote Luaggue niet repareren 😅 Mijn kamer kan het prachtige landschap zien"

"the quad room is perfect for 2 adults and 2 kids. breakfast is superb and staffs friendly we stayed 3 nights and were luckily blessed with 1 day of clear whether at the top of the mountains. 2 ways to walk to the hotel from train station, the shorter one that google will tell u includes a steep climb (difficult if you have luggages in tow). the easier and better walk will just be to keep going straight, turn left at the matterhon musuem / church junction, and from there just a short gradual stretch to reach the hotel. very doable even with kids and luggage ."

"I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17. During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay. The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay. A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future. I hope that the hotel will take my concerns seriously and address these issues for future guests."