Family hotels in Macau, China

"Overall we had an excellent stay at The Londoner and would gladly come back. The shuttle transfer from the Hengqin border was a bit confusing at first. The signage was not very clear and seemed to point in the wrong direction, and the employee at the pickup point unfortunately spoke neither Mandarin nor English. After some searching we managed to find the correct shuttle and arrived at the hotel without further problems. Once at the property we were immediately assisted by one of the staff members. Check-in can take some time since many guests arrive at the same time. If you travel as a group and request rooms on the same floor, the process may take even longer. It almost felt like receptionists had to compete with each other to secure rooms before they were assigned elsewhere. The organization seemed a little unusual, but eventually everything worked out. We were offered rooms on the same floor, which happened to be a smoking floor. The staff explained that smoke smell should not be noticeable. This turned out to be accurate. The rooms themselves had no smoke smell at all, and only a very faint smell was noticeable in the hallway. For non-smokers it is therefore perfectly manageable to stay on such a floor. The rooms themselves were excellent. They were spotless, spacious and very well equipped. Amenities included a coffee machine with capsules and creamer, more than enough drinking water, a large comfortable bed and easy-to-use electronic controls. The blackout curtains work perfectly for anyone who prefers complete darkness while sleeping. The bathroom area was also very spacious and featured a large mirror, a very nice shower, a bathtub and a Japanese-style toilet. One of our rooms was designed for disabled guests and therefore did not include a bathtub, which was perfectly fine. What stood out positively was how well the accessibility features were integrated. The bathroom was beautifully designed and did not feel like a simple retrofit, which is a very thoughtful touch for guests who need these facilities. The Londoner complex itself is huge and beautifully designed. Staff are present everywhere and are generally friendly and helpful. The complex focuses heavily on shopping and entertainment. Western food and bar options are somewhat limited, but this likely reflects the fact that Macau today caters largely to mainland Chinese visitors. We still easily found options such as the Cheesecake Factory and the Gordon Ramsay Pub & Grill, which served our needs well. One major advantage of the location is connectivity. From The Londoner you can walk via enclosed skybridges to the Four Seasons, The Venetian and The Parisian, and other casino resorts can be reached either on foot or with a short and inexpensive taxi ride. If you want to explore the historic Macau Peninsula, reaching the metro system from the casino complex is not entirely straightforward. However taxis are plentiful and affordable, making the trip very easy. There also appear to be public buses available, although we did not try them ourselves. Overall the hotel complex works very well as a base for visiting the other side of Macau. One small logistical note for travelers heading to Hong Kong Airport: the reception staff could only point us to bus services going to the Hong Kong–Zhuhai–Macau Bridge terminal. Direct transfers from the hotel to Hong Kong Airport were not really available through the hotel, so we ended up arranging a private car ourselves. In practice the hotel can easily get you to the bridge terminal, but from there you will need to organize the onward journey yourself unless you book a private transfer in advance. Overall it was an incredible stay and a hotel we would happily choose again. Just keep in mind that Macau is not Las Vegas and caters much more to mainland Chinese visitors, so expectations should be adjusted accordingly."

"Ik schrijf om mijn oprechte dankbaarheid uit te spreken voor de warme ontvangst door de heer Melo tijdens mijn recente verblijf in het Grand Hyatt. Door jullie gastvrijheid voelde ik me meteen thuis en het was echt een heerlijke ervaring. Als lid van het hotel was ik vooral onder de indruk van uw professionaliteit en vriendelijkheid. Jouw aandacht voor detail en bereidheid om een ​​stap verder te gaan, zijn niet onopgemerkt gebleven. Ik kijk ernaar uit om in de toekomst terug te keren naar het hotel en zal er zeker voor kiezen om hier weer te verblijven. Nogmaals bedankt voor uw uitstekende service"

"Very friendly and fast check in. Very polite and answer your questions promptly. The rooms were clean and hotel is very accessible to Venetian hotel or MGM hotel. Food options is ok. Security at the hotel make you feel safe which is very important for visitors. Will consider staying again in the future."

"It’s my 4th times been staying in this hotel! I really like their service.The staff are really nice.Whatever I need they can provide very fast.But I choose the standard room no smoking,but when we entered the room the smell was like someone do the smoking.Anyway,I like the smell of their linen and pillows unlike other hotels the smell is not good.I like their buffet breakfast so yummy and lots of choices.And my favourite one was their jacuzzi and fool area.So relaxing!"

"De dame die ons incheckte was erg aardig en behulpzaam, absoluut een aanrader. De kasten in de hotelkamer waren echter nogal vreemd van stijl en riepen wat minder prettige associaties op. Bovendien hoorden we af en toe geluiden (ik weet niet waar ze vandaan kwamen). Gelukkig was ik na 27.000 stappen zo moe dat mijn slaap er niet onder leed en ik toch goed heb geslapen. Het lijkt erop dat de avondservice niet standaard is; ik moest er specifiek om vragen via de service-telefoon. De overige faciliteiten in de kamer waren gemiddeld. Het ontbijt was uitgebreid, maar ik vond het niet echt lekker; alles was vrij doorsnee. Vooral het broodje met varkensvlees was erg vies (naar mijn persoonlijke mening). De service was over het algemeen wel goed; al het personeel dat ik tegenkwam was vriendelijk."