Hotels met spa in Istanbul Province, Türkiye

Stayed here for 7 nights in a Superior golden horn king size room and found our experience to be okay. I am a bit divided on how to write this review, since we had a good stay but with soo many minor ”things”. When my partner arrived at check in time, the room wasn't ready. He waited about 45min longer before he was able to check in. • The room: Upon checking in we noticed that the doorlock was busted and asked reception to fix this. (This was very quickly repaired after asking) The handsoap wasn't refilled between guests, we had to mention this to reception. We noticed that they clean the bathroom with a substance that leaves greasy marks, so even though your bathroom is ”cleaned”, it doesn't always look like it. The tiny mirror and the hairdryer socket flap were both dirty after checking in and not cleaned in any of the days that we were there. The shower glass isn't extended too far, so be prepared that when you shower the floor will get quite wet. Housekeeping doesn't restock any teas during a 7day stay. If you fancy something that you've finished, you need to ask reception to stock it again. They did restock our water every day though, so I'm not sure why they'd only do it halfway. The bathroom door isn't actually a solid door but two halves. Which is okay, but if you don't like to hear your partner in the bathroom or on the toilet- you might have an issue with this. The room had 1/2 a view of the elevator, the other half was of the river, the bridge and the mosques. (View was decent) Maybe the most important lack of this room: the matrass. There is nothing actually wrong with the bed itself besides the mattress splitting in half at times. However the mattress itself is past its due date. It had such a hole in the middle of too many people having slept in it. It was quite hard to sometimes get comfortabele since you aren't well aligned, it ended up giving me a little neck ache. • The location: The location of this hotel is great. You are near the Galata area and tower, you can easily walk down towards the water and bridge (both sides). And there is plenty to see and do within a 30min walk- area. The hotel is located semi at the bottom of the hill. If you fancy getting to Galata tower, be prepared for a steep- but beautiful walk up. Plenty of good restaurants near this hotel or only a short taxi drive away. • The service Reception as well as the waitstaff are lovely. If there is anything- they'll fix it for you. They are always willing to help and they get it sorted as quickly as they can. • The buffet The majority of the photo's I'm posting with this review will be of the buffet. I've noticed that there arent many photos online of it and I think it could be a selling point for foreigners to choose this hotel. They have a range of pastries and breads every morning. Boiled eggs and a selection of warm dishes. They have their salad and fruit bar with yoghurts available. And their cheeses and meats to fit any dish. They have an egg service where you can order eggs to your liking with table service. They also provide coffees as per table service too. Service during breakfast hours is lovely and they try to memorise your orders. We noticed a (relatively new to Hospitality) Turkish guy working there, and he always made us feel welcomed. Even though we doesn't speak a word of English. Reason for me finding it difficult to write this review is: The standard in Turkey is a bit older than in other places in the world. I feel like we paid a significant amount of money for this room, but got outdated quality? I wouldn't say this is a 5 star hotel, not even 4 stars to be honest. However, for the quality standard in Turkey I do believe that this considered to be a good hotel. We enjoyed our stay here, but aren't necessarily too sure it is priced accordingly to it's quality. I'm giving it 4 stars due to the location and the service, but am not convinced it's fully worth the price you pay.

We absolutely loved the hotel. It has a convenient location and a beautiful view from the panoramic restaurant. We enjoyed it so much that we'd gladly return. All the local attractions are nearby, including currency exchange offices, cafes, mosques, the Galata Bridge, and public transport stops. The hotel's food was good and varied. For my birthday, I received a complimentary cake and well wishes, which was a very pleasant surprise. We will definitely recommend this hotel to our friends.

My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim . Thank you, Double Tree Regards Akif

The hotel has an incredibly convenient location: the tram stop is just a three-minute walk away, the metro is also nearby, and the ferry terminals are about ten minutes away. Everything you might need is close by, including currency exchange offices with good rates, sweet shops, restaurants, and major attractions. The hotel itself and our room were excellent. The interior was pleasant, clean, and modern, and there was enough space for two people. The room was cleaned every day, and the service and staff were great. The Wi-Fi signal was strong and reliable. Our room was on the third floor and overlooked a lovely little street. There is a mosque nearby, so the call to prayer can be heard quite loudly—something to keep in mind. A buffet breakfast is available and can be paid for at the hotel. The food was fresh and tasty, with a good selection. However, you can also find breakfast for about half the price at cafés near the hotel :) The only downside was the swimming pool. The pool itself was nice, although not very large. However, wearing a swimming cap is mandatory :( You can buy one at the hotel for €5, but swimming in one is not particularly comfortable. The hotel also has a rooftop terrace with a restaurant. The views of the city and the Bosphorus are fantastic, but unfortunately, we didn’t get a chance to try the food, as the kitchen doesn’t open until 6 p.m. The hotel has entrances from two different streets, which is very convenient. It is also split between two buildings located right next to each other, so don’t get confused :) I would definitely stay at this hotel again on my next visit :)

The biggest complaint is that as soon as you enter the hotel, there are two platforms with three sets of stairs. Carrying luggage felt like climbing a mountain. Out of four people with four pieces of luggage, the bellboy only bothered to pick up the lightest one. How perfunctory. The room was a bit small and the facilities were old, but the hygiene was acceptable. The surrounding area of the hotel is generally not great. Honestly, I wouldn't recommend staying here if you're coming to Istanbul. My extended stay wasn't synced with the platform, so I couldn't successfully extend it. I ended up turning right out of the hotel and staying at a place that I think was called ZAL hotel, which was much newer.

The rooms were, as always, very comfortable, and the bathroom system was excellent. The hotel view was also beautiful, especially from the breakfast restaurant, in the innermost corner, where you can see the strait – truly a delightful breakfast experience. If I had to pick a downside, it would be the surprisingly strict security check to enter The Ritz-Carlton in Istanbul, where both people and bags have to be scanned! I later found out that many diplomats stay here… so… you get it. The hotel provided various chocolates, as shown in the picture. The toiletries cost 45 Euros per bottle if you take them home, but you can use them freely inside the hotel. There were many old maps of Istanbul in the hallway, and my child spent a long time studying them with great interest.

The hotel is beautiful and clean . The staff were very friendly and helpful at check-in. What I did not like about the hotel : - Our room was never cleaned ,we would go out all day and come back to find dishes from last night dinner . - There were cats all over the hotel inside , everywhere , the lobby, restaurant , the pool ,it’s like a cat rescue or RSPCA - None of the staff spoke English , even basic English - The restaurant staff were worse ,due to communication breakdown room service orders were sometimes wrong. Had room service all the time cos the whole place had cats . - Location is the killer - it’s extremely far from any attractions ,shopping or Turkey experiences I would recommend for aesthetics - it looks beautiful, the entrance and lobby is amazing ,minus the cats, the pool area is good and the rooms are clean and spacious . For holiday and exploring Turkey do not go there

Convenient location. Staff was helpful.

The hotel is decent, though I’d say it’s a 3-star property rather than a 5-star one. I wouldn't recommend the breakfast at all. The rooms are spacious; we booked a family suite and were told it included two large beds and two small ones, but we were disappointed to find only one large bed and two small ones. As for the reception staff, some were helpful while others were not—they lacked a friendly demeanor.

The lady at the front desk was very pretty and we could communicate in English without any problems. The hotel's location is excellent, with plenty of food options nearby and close to the station. I was lucky that she upgraded me to a suite, which made my first trip to Istanbul even more enjoyable.