Hotels met Pools in Zanzibar West Region, Tanzania

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

Right in the heart of Stone Town, you can go downstairs to the beach. There are fresh coconuts for breakfast, but they are not sweet enough. Haha, maybe the African coconuts are not the right variety, they don't feel sweet enough. The overall service facilities are good and meet the standards of a 5-star hotel.

The hotel's location is good, in Stone Town, convenient for getting around. The room was a special offer, in a side building, quite small, and without an elevator. Service was average. These are all acceptable. The most outrageous thing was that the hotel fan snapped the mosquito net off at night! Then the metal chain connecting the net was also torn off! It was very dangerous when it was thrown out. We immediately called the front desk to explain the situation, but they just sent someone to remove the net. The next day at checkout, we told the front desk again. They just gave a perfunctory ”sorry.” No compensation was offered, and no explanation was given! I will never stay here again, and I wouldn't recommend it to anyone else.

A professional hotel. It's located in the heart of Stone Town, very close to the pier and the ferry ticket office. The rooftop restaurant is clean and offers great views.

В целом неплохой отель, расположенный в центре старого города. Если у Вас с собой много багажа, то будьте готовы к тому, что такси не сможет подъехать непосредственно к отелю, так как улица на которой расположен отель является пешеходной. Пешком от ближайшей возможной остановки такси нужно будет идти около 50 метров. Завтрак по типу ”швецкий стол”. Комфортные матрасы и подушки. В ванной есть халаты и полотенце для ног. Душевая/туалет были чистыми с новой сантехникой. В номере также есть телевизор.

The hotel facilities are very old, especially the ventilation system in the bathroom. When I was in the bathroom, there was a sudden explosion, which caught me off guard. The room basically has no view because the distance to the next building is very close, so all you can see is the wall. Secondly, the price of the hotel's breakfast is very unreasonable, 15 US dollars per person, the buffet has very few choices, and the taste is average.

Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that! There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option. The food was great and I enjoyed my stay, would definitely recommend!

Loved this place, everything was great, food, drinks, pool, gym.. baggage storage after check out. Wish i had more time.. and the aircon after 3 weeks without any was the icing on top of the cake.. bed was really comfortable. They allowed an early check in too.. i have absolutely nothing bad to say 👌 staff really friendly and polite as well

This hotel is right next to the airport, so the location is unbeatable. The room was very clean and a decent size. Compared to other hotels in Zanzibar, it offers good value for money. The only downside is that it's quite far from Stone Town, about a 20-minute drive.