Hotels met Pools in Wisconsin, United States

Our stay was actually nice. The only frustrating part is we had to come a day early for our stay due to bad weather coming Saturday night where we live & we had to be sure we could get home by Sunday. I spoke with the Trip.com gentleman and with me on the line he called the Delta hotel because I wanted to switch Saturday night to Thursday night due to bad weather coming. We were there to meet our new born granddaughter. After he spoke with Crystal, a customer service representative at Delta, he said everything will be fine, but I will need to make Thursday’s reservation directly with Delta reservations so he transferred me. Before he transferred me, I asked him if Saturday will be canceled and we will not have to pay. He said Delta Customerservice will take care of that so as I spoke to Crystal about it, she said you need to talk to Trip.com to get that taken care of because Trip.com does not refund, I told her I did talk to Trip.com and they told me that Delta will take care of it. And she said she would look into it so she transferred me to the reservation line and I made the reservation for Thursday, March 12. As we checked in, I brought this situation up and the gentleman at the front desk said to ask about it Friday morning because I had to check out then check back in. So Friday morning I went to the desk to discuss the situation and to check in again because this booking was through Trip.com. The manager was there and she explained to me that they don’t give a refund, but I explained to her that I talked to Trip.com and Crystal, from Delta and she said she would take care of it. To me taking care of it was canceling, and we would not have to pay for that extra day so the manager stated she would look into it. Saturday morning, as I checked out, Crystal was at the front desk and I went through the hole discussion again, and she did have something written down that she looked at, and she said we need to cancel through Trip.com the third-party reservation and that Delta will not refund us for Saturday night. I do understand the rules, but also as customer service from both Trip.com and Delta I would think because we’ve stayed Thursday night that we should not have to pay for Saturday night being that it was the same amount of nights. In the end we paid for a night that we did not stay therefore I feel either Delta or Trip.com got paid twice for that night cause I’m sure that room was taken by another customer, my hope is that we can be refunded for the Saturday night we were charged for and did not stay on top of this. We ended up paying more which I was fine to do being that we had to book through Delta for Thursday night, which I will always book directly with a hotel, and no longer a third-party since they do not consider blizzard weather a reason to get home. Please consider a refund for Saturday night. Thank you, Mindy Kottke.

BUENAS TARDES., EL DIA 16 DE MAYO NOTIFIQUE MI CANCELACION DE LA RESERVA Y NO PUDE VIAJAR PARA ALOJARME EN EL HOTEL, ESE MISMO DIA EL HOTEL ME ENVIO CONFIRMACION DE LA CANCELACION, (VER CORREO ABAJO), PERO EL MONTO DE $ 113.48 AUN NO HA SIDO REVERSADO EN MICUENTA DE LA TC VISA, AGRADECEMOS SU PRONTA RESDPUESTA &nbsp Suites Confort 300 División St. N. Stevens Point, Wisconsin 54481 (715) 544-0048 WI024@stayatchoice.com Viernes 16 de mayo de 2025 Hola PEDRO ANTONIO SILVA VALBUENA, Lamentamos que no pueda alojarse con nosotros el martes 20 de mayo. 2025 al miércoles 21 de mayo de 2025. Su reserva fue cancelada el Viernes, 16 de mayo de 2025 por P. Su número de cancelación es *********. Si desea realizar otra reserva en este hotel, por favor llame al (715) 544-0048; o para hacer reservas en otros hoteles Comfort Suites, Por favor llame al 800-424-6423. Esperamos que se quede en nuestra propiedad en el futuro, ya que esperamos Tendremos otra oportunidad de servirle. Atentamente, Patricio M. Gerente general &nbsp PEDRO ANTONIO SILVA VALBUENA DIRECCIÓN FALTANTE &nbsp b8vjhkhq0w@m.expediapartnercentral.co metro Número de cuenta: ********* Número de confirmación de CRS: ******** Llegada: martes 20 de mayo, 2025 Salida: miércoles, mayo 21 de 2025 Número de cancelación: ********* Número de cancelación de CRS: Fecha de cancelación: Viernes 16 de mayo de 2025

This is my second time to stay here. I have a service dog who is an ESA, which I had informed the hotel of when I made the booking. I had stayed there the previous weekend and when I checked in, there weren’t any issues with any of the staff with my having an ESA staying there. I only had an incident with the night manager who complained about the dog being in the hotel. This is when I was on the way to eat at the restaurant. The host & the server had no issues with the dog being there and they commented that she was actually more behaved than many small children that come the food was amazing btw. I twice had the dog near me as well in the pool area tethered while I was swimming & while I was in the hot tub & there were no issues with the staff then. However, the next time I stayed, they would not let me have the dog with me in the pool area tethered. They then ended up kicking me out of the hotel as I would not leave the pool as I felt this to be unjust as the dog wasn’t bothering anyone. Also, she cannot be in the room by herself as she will cry & bark which would bother our neighbors. I also will not leave her in the car. Basically because of my ESA dog-a Pomski of 14lbs, I was kicked out of the hotel at 10:30 at night escorted by 3 policemen on a Saturday with nowhere to stay. I had to sleep on my friends couch for a few hours, and find another place to stay the next day which excepted my ESA dog without any issues. I will not be staying at this resort again because of this horrific experience.

I wasn’t told at checkout that I needed to change color of our  wristband bands and we were in the pools for 4 hours before it was noticed. I had a 5 year old I was watching in the lazy river when life guard watching lazy river told me I needed to leave. I’m trying to explain I was told I could stay as long as I wanted, plus yell for the 5 year old and I told the guy I would go up to front desk. On my way up I ran into Jackson manager of the lifeguards.  Very nice young man. He heard me tease my niece we were rule breakers. I early thanked him and his staff for all their hard work. He asked if he could help. I explained I had no idea I had to change color of wrist band and it’s my first time here. I had already checked out and I hoped it wasn’t too late. He assured me there would be no issues.  I went to front desk and stood in a long line. Jackson came upstairs for something saw me in line and got my wrist bands so I didn’t have to wait. What a wonderful experience! Jackson is awesome! He truly cares about the customer experience! Thanks Jackson!       Earlier I took my niece to gift shop, she found a little Ty beanie purse. The strap had metal links on it but it was broken. The manager actually offered to replace it with something else but my niece had her heart set on that and it was last one. This manager fixed it good as new!! Top notch service  by these two men!

The hotel has a swimming pool, but I didn't use it, which is why I cannot comment on it in more detail. However, I have seen some people using it. There was breakfast served every morning, but the selection was basic. I wish they had regular corn flakes for cereals in addition to the three other types. However, bagels, muffins, sausages and fried egg discs plus different juices are enough to give you strength for the start of the day. Here are the positives and negatives of this hotel: ++ Conveniently located near the University of Wisconsin-Eau Claire, CVTC and Marshfield Clinic. There are many restaurants and fast-food places around, and there is a bus stop close by, as well as a Kwik Trip gas station. + The room was cozy and clean. + The room had a futon and a good desk. - Wifi did not always work reliably; sometimes, I had to enter the credentials repeatedly after some time went by. -- Poor sound insulation: When someone walked above my room, it felt like that person was tramping. Fortunately, the guest above me moved out, but if you want silence, insist on a room on the second floor. Overall, I had a good time at the hotel, and the staff was friendly. I feel like it provides good value for money.

Location, value, and facilities were great, but sadly things went a little downhill after check in. Check in process was smooth and the room was clean and welcoming. However, the next day when I was back in the afternoon, the maid would prop open the rooms with was working on with the deadbolt blocking the doors from closing. She would prop the doors open even if she was at the other end of the hall. This causes the door to the room next to mine to swing and bang loudly. Constantly, which was rough as I was on a zoom call in the morning and trying to rest afterward because my evening event. Then, at the morning of check out, I went to my car to put my bags away before checking out and the shuttle driver almost hit me as I was walking to the lobby because he was going very fast and was trying to swing into a parking spot in front of the lobby doors. He yelled at me from where was sitting and was gesturing wildly with his hands, I wasn't sure but I thought he gave me the finger. Finally, the woman at check out was very terse and rude as I tried to ask questions because I had an additional charge on my account--which she said was the hold for the days stayed, but I was charged 3 times for a 2 day stay. It wasn't until I called later in the evening (as she did not seem to have the patience to answer my questions) that I found out that they erroneously charged my card for another room (the invoice even says ”wrong card”). Everything was great until the second day. I would probably stay again for the convenience and value, but try to limit my interactions to with the staff at a minimum.

Nice modern hotel but very poorly run. Nobody cleaned our room during our 7 day stay. The breakfast was dire; 2 days running there was no milk or bread in a state which has 1.26 million cows! The hotel has great facilities like a laundry and ice machines on each floor. It could be amazing and the bad parts have to be down to poor management. There was a strong smell of hydraulic fluid on the top floor and in the lifts. The staff looked like they really didn't want to be there, except a lovely lady called Lee on the front desk who was very sympathetic and friendly. Our mattress and pillows were hard and lumpy, well past their sell-by date. Both my wife and I suffered 7 nights with poor sleep quality and back pain. We had to go down to the front desk to ask for toilet paper as there was none in the room. On the way to the airport after checking out, I received a notification that they had charged is an additional $150 with no reason given. When we checked out, we were told that their printer had brocken and they were unable to provide us with an invoice. They promised to email it to us, but 2 days later we still haven't received it. I would never stay in another Wyndham hotel.

The cleaning staff was amazing, the pool was decently clean but there were signs of wear. The breakfast wasn't very good, on the lower end of free breakfasts for hotels. The Front desk staff was basically non-existent, left the previous check-in person's information on the screen when we started to check-in. The keycards to get in stopped working before check-out time. One of our rooms keycard stopped working the day before checkout and the other room the keycard failed for the rooms at least sometime before 8 AM on checkout day, we were lucky we left someone in the room when we were loading the car. Toilet flush would make noises in the shower and it just felt like the rooms were poorly constructed. It is a nice stay right now, and the price is good, the room cleaning staff did a wonderful amazing job, I cannot give them enough compliments, the beds were very comfy and everything worked well now. I just fear that as time goes on things will break and won't be fixed, (there was a very large chip in our tub) but while things are relatively new it should be a good place to stay for someone wanting to explore the Wisconsin Dells.

I had a great time and the staff was very courteous

My adult son and I had to travel up to Rhinelander on the weekend for a funeral. There was also a sports convention going on , so all the hotels were pretty pricey including Cobblestone. Once I got over the price shock, we enjoyed the hotel very much. It was new, so clean, and beds were very comfortable. We had a room that had 2 queen beds, plus another area with a sectional sofa and another tv. I think any group with small children would have loved that room and the tv channels catered to kids! We didn't understand how the tv remote worked, so when I called the front desk a very pleasant young woman came up and showed us how it worked. Although that was wonderful, I think printed instructions by the tv would have worked and saved them some time! The breakfast was good....powdered scrambled eggs, but lots of other voices to go with it. There was a family restaurant right next door, but was only open for breakfast and lunch. I would definitely stay there again!