Hotels met Pools in Shanghai, China

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

The most delightful stay of our trip! The hotel is very close to the Bund, so we could take leisurely strolls along the river and soak in the Shanghainese charm. The room was clean and comfortable, with thoughtful touches everywhere. Our dedicated concierges, Echole and Vicky, provided gentle and impeccable service. At night, we could enjoy the dazzling night view of the Bund, taking in all the romance of this magical city. It's truly a rare and wonderful memory of our stay in Shanghai. I particularly loved the century-old elevator – pulling the iron gate felt like traveling through time, very cool! It would be perfect if there was an extra spot in the restroom to place a phone.

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.

This hotel is perfect for families with young children, especially if you have a late flight and no specific plans. It has a pool and an adventure park, which can keep the kids entertained for a good part of the day even after check-out. When you're tired, you can just sit there and order takeout. Plus, it's connected to a mall, so you don't even have to go outside. The breakfast offers a wide variety of options, though it's not particularly gourmet, but for the price, it's acceptable. However, it gets quite busy on weekends with many families, and the front desk can be very hectic, so don't expect to get your room much before 3 PM. Overall, it's still very good value for money.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

Choosing the right accommodation truly elevated our Disney experience! The hotel's location is superb, making dining, entertainment, and transportation incredibly convenient. The room hygiene was impeccable; it was so clean and tidy that we felt completely relaxed. The front desk staff were attentive and reliable, making check-in a breeze, and they were proactive in resolving any requests we had. The complimentary shuttle service to and from Disneyland was a thoughtful touch, making transport hassle-free. Breakfast was plentiful and delicious, and the toiletries were high-quality, offering a great user experience. We also enjoyed the free massage chairs in the lobby, along with freshly ground coffee and daily brewed plum juice available at all times. On a night we returned late from the park, our clothes hadn't dried, and a staff member thoughtfully offered to dry and fold them for us. This level of detailed service truly made our stay exceptionally comfortable.

My kid found this hotel online and insisted on staying here. I initially thought it was a bit pricey, but I couldn't say no to them, so I reluctantly booked it. However, as soon as we entered the room, we were absolutely stunned by the beautiful view! The Oriental Pearl Tower was right before our eyes, along with blue skies, white clouds, and the Huangpu River! Truly unbeatable! It felt totally worth it. The only thing is that all the drinks in the mini-bar cost extra, so we didn't end up having any. 🤭 I'd suggest the hotel offer complimentary drinks to guests traveling with kids! ✌️

The room view is absolutely stunning! I was told there are only two rooms of this type facing the Bund, and you can see the Oriental Pearl Tower from here. The room is spacious and very comfortable, and the minibar is complimentary. Breakfast was decent, pretty standard. What's really great is that you can order room service 24/7, and the food is delicious. The butler was also always available for communication online. We went to Prince Restaurant on the 2nd floor, and even though it was only half an hour before closing, they welcomed us. One dish was a bit spicy, so the chef kindly remade it for us. The two wonderful staff members (a man and a woman) stayed with us the whole time, which was incredibly thoughtful. Highly recommend this place, I'll definitely come back!

I love this hotel 100% strategic place , just walk in front of your hotel you already find subway Nanjing East rd station exit 4 A&B, infront of you hotel also minisoland , Lawson, easy to find any restaurant you want to eat. The service was so warm from bell boys till the receptions ,even the room service they all did great job The bed was double bed so felt comfort even sleep 2 person in bed, the swimming pools was amazing must try so luxury changing room ( the swimming pool is in 5 th floor) They have fun deal photo with old shanghai vibe with full make up, qibao , and professional photographer only RMB 198 and they give you 1 picture but if you like other pose you can add 1 picture add RMB 100 , all dress and accesories are brand new and they used the business center near lobby to make up and take you picture in 6th floor and lobby. Just walk to right side of hotel you Will find delicious bao , delicious hotpot, yummy cookies and chocolate plus 1 pizza resto Miss Sheila Jin from business center did great service, she treat you with warm heart and friendly , she explain all things about the photos package and serve us so great, so my daughter have beautiful photoshoot , the photos all great amazing. Thanks Grand Central Hotel , Will back again if i visit shanghai again