Simple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Nothing particular about the staffs as less interactions. There are 2 entrances (towers) to the hotel. Make sure u know which one u belongs to. Adjacent to a mall.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
We have transited through Pontianak a couple of times and stayed here both times. It’s easy to get to the ferry to Sukadana and the Damri bus stop to Singkawang - great veggie restaurants close by and motorbike rental right next door. Very handy.
We had a problem with our room and the staff changed our room immediately - very kind and efficient. They also let us leave our bags in their secure office so we could travel a bit lighter.
The hotel itself could do with a make over. The reception makes you feel like you’re entering an upper class hotel but then you get to your room and it’s poor. Stained sheets and towels, mouldy shower and damp patches in walls, curtains need changing and washing.
Unfortunately it seems to be the norm in the hotels we’ve stayed in in West Kalimantan.
The room interior as a whole is beautiful.The retro design of the toilet wall complements the contemporary touch of the living room.
Ordered Ayam Bakar (grilled chicken) and it tasted great.
Most importantly they have Bloomberg channel on their TV. Good for business-minded travellers.
+ Location is great. Near the city center & surrounded by a lot of cafes, restaurant, supermarket, food places, etc
+ Room is big.
+ The breakfast is amazing. I like it
- The cleanliness is not too good. The cleaning service must pay more attention about this.
Overall, I like staying in this hotel. I will come back again.
Bedsheet unclean, not white color but already become grey🙈
Shower floor VERY VERY slippery, it’s dangerous for children or elderly !!
Cannot accommodate with customer request
Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
All staffs Politely, Nicely, helpfully,friendly❤️.the foods very delious, many seletion of the foods,decoration of the hotel such a beutiful❤️ , the hotel very clean🥰 . We will come again at the next we are vacation❤️ Thank you so much for Tulip Hotel.
Generally comfortable. Easy check in and check out when booked with Trip.
Cleanliness - generally a bit worn around the edges, and towels provided are at their life's end. Some yellow marks on the towels and covers might feel irksome.
Location - is very close to the Flamboyan market, with an Indomaret at its doorstep. Very close to Restoran Gajah Mada, and plenty of dining options nearby. Considered close to one tail end of gajah mada.
Service - generally friendly, helpful and smiling. Ordered room service and requested non spicy for nasi goreng, but still came spicy.
Breakfast was included. Is basic with good local options + bread, pastry, cereal, beverages.
Overall, quite good for a short weekend stay to explore the city. But next trip, a slight push to a hotel at more central Gajah Mada would make it that bit better, especially for bigger group.
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244 beoordelingen
8,2/10
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PHP 1.048
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8,3/10
Very Good
GGiena79worth every penny for a short stay during vacation and walking distance to get food around.. also nice rooftop bars where you can chill and listen to live performance.
GGuest UserWill avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
AAnonymous UserWe had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
GGuest UserExperience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
Ddee556We are repeating customer to this hotel. We like the location, food and the staffs are very friendly and attentive to the customer.
We like to suggest the management to look into the minor lacking of maintenance on the rooms. Also the amnesties such as towel need to replace.
The food are good but a bit too salty. The coffee are so nice...
HHarsan LeeGreat location. Extra towel is chargeable at Rp60k which is not reasonable but there is a DIY next door where you can buy a good but cheap towel. Breakfast was okay, not great.
GGuest UserThe hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
AAnonymous UserWhen u specifically ask for a non smoking room and you were told at the reception that the price im paying is a smoking room. The tv should be sent to the museum as you cant see anything on the monitor.
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