3-Starhotels in Marrakech

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.

Остановились в данном Риаде на 3 ночи, и ни чуть не пожалели! Очень красиво и атмосферно, будто попадаешь в сказку, и круто иметь возможность прочувствовать их историю и культуру жизни. Хозяйн, что встретил нас и дальше помогал со всеми насущными вопросами, был очень вежливым и гостеприимным. Завтраки были очень кучными и сытными, особенно хотелось бы отметить их кофе (просто отдельное произведение искусства) А еще есть бассейн в свободном доступе😍 Рядом с Риадом было маленькое кафе, по ценам очень дешево и безумно вкусно😌 Мы долго думали вначале, стоит ли бронировать данное место, но ничуть не пожалели о нашем решении💛

Riad Musee is ideally located close the the heart of the medina. The hosts are brilliant; friendly, knowledgeable and attentive. Breakfast on the sunny rooftop terrace was a highlight, with views across the medina. The interior of the riad is very well kept, clean and comfortable.

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

Staffs were very nice

It was good for the price. Great location in Gueliz, very close to the shopping centre etc and easy to get to the medina either via bus or walking. There was a bit of an inconsistency with breakfast. It’s bought over to you on a tray rather being a buffet. You’re not asked what you would like, it’s more of a get what you’re given sort of thing. Several times people I heard people being offered a pancake or given bread etc on other tables and I wasn’t. However, the pastries were really nice. I went to sit outside by the pool on one occasion while waiting for my airport transfer, there were a total of 3 sun loungers but lots of tables for people coming in to eat at restaurant. Some men came in and sat at the tables, ordered a drink and were smoking; it’s not a massive area so it’s all you could smell and breathe in. The pool area is mostly in the shade. The staff were very friendly and I was allowed to check in early. As a solo traveller was given a twin room rather than a double which was shown on the pictures when I booked as a ‘single’ room. It was fine though. The air-con works well, the beds are comfy and it was quiet. I LOVED Marrakech!

De locatie is te doen, de service is goed, alleen probeerde de beheerder dure tours op te dringen. Het is beter om deze zelf via Booking te boeken en niet naar hen te luisteren. Er waren niet genoeg haakjes in de badkamer voor handdoeken. Het ontbijt was heerlijk en geweldig.

We hadden het genoegen om in Riad Jibril te verblijven tijdens ons bezoek aan Marrakech, en wat een heerlijke ervaring was het! Onze gastheer, Iheb, verdient echt de titel van legende. Vanaf het moment dat we incheckten tot we uitcheckten, maakte hij ons verblijf onvergetelijk. Hoewel het misschien geen vijfsterrenhotel is, bood het een unieke en authentieke Marokkaanse ervaring die onze verwachtingen overtrof. De riad zelf, met zijn traditionele architectuur, was schoon en uitnodigend. Het hoogtepunt was ongetwijfeld het serene terras, een oase van rust, weg van de drukte van de medina. Op een avond genoten we van sheesha op het terras, een heerlijke ervaring die ons slechts ongeveer 70 MAD kostte. We hadden ook het genoegen om op het terras te dineren, waar we genoten van heerlijke tagines tegen een zeer redelijke prijs van 60 MAD per stuk. De culinaire vaardigheden van de chef-kok waren werkelijk indrukwekkend. Het ontbijt dat elke ochtend werd geserveerd was ook traditioneel en huiselijk! Wat ons verblijf echt speciaal maakte, was de warme en gastvrije sfeer gecreëerd door Iheb en het personeel. We kwamen aan als gasten, maar verlieten het gevoel als vrienden. We raakten zelfs bevriend met de twee schattige kittens, Sofia, de langharige tabby, en Leena, het gemberkatje. Hun aanwezigheid voegde een extra vleugje charme toe aan ons verblijf. De locatie van Riad Jibril was perfect en de kameel voor de geldwissel diende als een uitstekend herkenningspunt. De riad bevond zich in het tegenovergestelde steegje, de t****e deur, waardoor het gemakkelijk te vinden was. We genoten vooral van de nabijheid van Kasbah, vlakbij Zeitun Cafe, een favoriete plek van ons om 's avonds te bezoeken. Het met lantaarns verlichte terras van het café bood een majestueus uitzicht dat onze avonden nog gedenkwaardiger maakte.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.