Riad l’Oriental & Spa

De locatie is te doen, de service is goed, alleen probeerde de beheerder dure tours op te dringen. Het is beter om deze zelf via Booking te boeken en niet naar hen te luisteren. Er waren niet genoeg haakjes in de badkamer voor handdoeken. Het ontbijt was heerlijk en geweldig.

We hadden de spabehandeling geboekt en betaald, maar we konden er geen gebruik van maken. Ze zeiden dat ze ons geld zouden terugbetalen, ook al hadden we contant betaald. We wachten nog steeds op die terugbetaling.

I would not recommend staying at Riad L’Oriental & Spa. The photos online are very misleading. The room we received looked nothing like what was advertised. I booked a room for four people, but it was unbelievably small, cramped, and extremely hot. It wasn’t comfortable for four people at all. The air conditioning barely cooled the room, making it very uncomfortable, especially during the summer. To make matters worse, the riad was being repainted while guests were staying there. The entire property smelled strongly of paint. I don’t understand how a hotel can carry out painting work while hosting guests. It completely ruined the experience. The bathroom didn’t even provide basic toiletries, which was disappointing for a property advertised as a spa riad. The worst part was how they handled the refund. As soon as we entered the room, we immediately informed the receptionist that it was unacceptable and requested a refund. The receptionist agreed, asked me to complete a refund request form, and assured me that he would process it from the hotel’s side. However, after we left, Trip.com contacted the property multiple times to obtain their approval for the refund, and they simply ignored every request. I also emailed the hotel and received no reply. When I tried calling the phone number they provide, it was out of service. This was extremely unprofessional. Promising a refund in person and then refusing to respond afterward is unacceptable. Based on my experience, I would strongly advise future guests to think twice before booking this property.

Trato con el personal excelente limpieza excelente todo muy bien.