Hotels met spa in Kanagawa Prefecture, Japan

This was the best hotel of my trip. I had actually stayed here for one night previously, checked out the next day to go to Hakone, and left my large luggage with them, informing them I'd be back to check in again the day after tomorrow. The pleasant surprise was that after a tiring return from Hakone, I checked in directly without picking up my luggage, only to find that my stored luggage had already been placed in my room! The breakfast was excellent! The view, the food quality, and the good-looking fellow guests were all great!

We stayed here for one night as a group of three and had a wonderful experience. The hotel is a bit old-fashioned, but it was clean, well maintained, and had a charming, traditional atmosphere. We booked a Japanese-style room with futons. The room was spacious and divided into two separate areas, giving us plenty of room to relax. We had a beautiful view of Mt. Fuji from our room, and the hotel’s Japanese garden also offered great views of the mountain. Setting up the futons ourselves was easy, and the room was equipped with yukatas, towels, and slippers for visiting the onsen. The staff were friendly, spoke good English, and made us feel very welcome throughout our stay. Both the onsen and the dinner buffet were included in the room rate, which made the stay feel like excellent value. We enjoyed the buffet before heading to the onsen. There was an impressive selection of dishes—almost too many to choose from! Most of the food was Japanese, and while not every dish stood out, everything we tried was good. Alcoholic drinks were available for an additional charge and were not included with dinner. The onsen was definitely the highlight of our stay. There are separate bathing areas for men and women, and the rules were clearly explained, making it easy to use even as first-time visitors. The facilities were clean and included both indoor and outdoor baths. From the outdoor bath on the men’s side, we had a fantastic view of Mt. Fuji. We had read reviews saying the mountain was only visible from the women’s side, but that wasn’t our experience. Relaxing in the hot spring while looking at Mt. Fuji was unforgettable. The changing and washing areas were clean, and the opening hours were generous. Tattoos are not permitted in the onsen, so it’s best to bring your own tattoo cover stickers if you need them. They are also available for purchase at the front desk, although we found them to be a little expensive. The hotel is located quite far from central Hakone, so it’s worth allowing plenty of travel time. However, it’s easy to reach by bus, and it’s also located right next to the Hakone Ropeway station, making it very convenient for visiting the area’s main attractions. We didn’t use the hotel’s shuttle service because the walk from the nearby bus stop was only a couple of minutes. One thing to keep in mind is that there aren’t any convenience stores or other shops within walking distance, so it’s a good idea to buy anything you might need before arriving. Overall, we were extremely happy with our stay. Compared to many other hotels in the Hakone area, this one was noticeably more affordable, and we felt it offered excellent value for money considering everything that was included. If you’re looking for a traditional onsen experience with incredible views of Mt. Fuji, this hotel is an excellent choice.

The moment our car pulled up, a staff member rushed out to help with our luggage, smiling all the while. They guided us through check-in, even offering a warm towel and welcome tea – talk about a fantastic first impression! Just outside the lobby, there's a lush, green mountain view. Lounging on the beanbag chairs there, just chilling out, was incredibly therapeutic 🌿. The room itself was a typical Japanese style, spacious and spotless. The balcony even had an open-air private onsen tub, so if you didn't feel like going to the public baths, you could soak in your own hot spring while enjoying the view – maximum privacy. The hotel also provided yukata robes, and wearing them around the premises really added to the whole experience 👘. The onsen facilities were definitely the highlight! The public baths on the fifth and sixth floors alternate daily for men and women. The open-air onsen on the sixth floor had an absolutely stunning view – mountains by day, starry skies by night. Soaking in the hot spring with a towel on my head, just zoning out, felt exactly like something out of an anime. The toiletries were POLA, with everything from makeup remover to toner and lotion provided. My skin felt so smooth after the bath, I just went straight back to my room and passed out ♨️✨. For dinner, we chose the teppanyaki. The chef cooked each dish right in front of us, meticulously explaining every course in English. The ingredients were fresh, the seasoning precise – you could really taste the care put into it. Breakfast was a buffet, and having unlimited sashimi rice bowls was pure bliss. Seafood donburi lovers, rejoice! 🍣 On checkout day, a staff member stood at the entrance, bowing goodbye and waving until our car was far out of sight. That feeling of being genuinely cared for truly makes you want to come back again and again.

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

This hotel deserves a full 5-star rating! The hotel's location is absolutely fantastic, right above the Minatomirai subway station. It's just a 5-minute walk to Minatomirai, shopping malls, and Queen's Square, making it incredibly convenient for shopping and dining. You can directly access Queen's Square from the second floor. The outdoor goods store in Queen's Square is huge and offers great value, definitely don't miss it. The room was the most spacious I've stayed in Japan; you could easily spread out 3-4 suitcases. The bed was a generous 2 meters wide, comfortable enough for two adults and one child. The bathroom was excellent, with a great wet/dry separation, and the toiletries were super comprehensive. However, the hairdryer was a bit noisy. The balcony offers a stunning view of Yokohama's nightscape, and you can even see the Ferris wheel. Enjoying a drink on the balcony every day while taking in the view completely justified the room rate. The hotel service was thoughtful; they allowed us to check in half an hour early and even provided a steam iron in the room beforehand. My only minor drawbacks: rooms on the balcony side can be noisy from motorcycles below, so light sleepers should be aware. I didn't experience the hotel breakfast as it was a bit pricey, but you can dine at the coffee shop on B3.

A perfect hotel! It's conveniently located, and you can take a paid shuttle bus (as shown in Picture 6) from Hakone-Yumoto Station to get there. The environment is beautiful, with a garden, waterfall, and shrine behind the hotel. It's clean and tidy; you take off your shoes as soon as you enter and don't need to wear any shoes throughout the hotel, not even slippers – incredibly convenient! Breakfast and dinner are buffet-style with excellent, authentic Japanese food. The only minor drawback is that the hotel rooms don't provide drinking water, so you have to buy your own.

It has the classic, prestigious feel of an established hotel. Excellent service and stunning views—just walk downstairs and you're right by the lake, which is perfect for a stroll. The cleanliness was top-notch, and it must be even more gorgeous on a sunny day. Highly recommended for those on a road trip.

Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.

This was my third trip to Japan, and I finally got to experience a Japanese onsen with dinner and breakfast at Setsugetsuka. The room was comfortable, and while it was a bit of a walk to the main onsen since our room was further inside, the private open-air bath on our balcony offered great privacy overlooking a forest. Even though we stayed during Japan's Obon festival and it was very busy, we managed to enjoy the private onsen both at night and in the morning. On top of that, it even started to drizzle the next morning, making the private bath experience in the rain extra atmospheric. I also checked out the hotel's public onsen; the main bathhouse also had a lovely setting facing a forest, which would be great if it wasn't too crowded. As someone who's enjoyed many hot springs in Yunnan, I feel that Yunnan's onsens are just as good, if not better value for money. Still, I'd love to visit Hakone again in the winter season!

This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!