Hotels met spa in Worcestershire, United Kingdom

We absolutely love staying at the Bromsgrove Hotel & Spa and honestly wouldn’t choose to stay anywhere else when we’re up here. I first stayed here in 2015 and have been coming back and forth since. I have family close by but we always end up staying a few days at least at a time and going on some adventures with our little one. It’s the perfect location for us. It feels like a real home from home for us every single time. The hotel is always welcoming, and has such a lovely relaxed atmosphere. The swimming pool is a huge favourite for L he absolutely loves it and always gets so excited to go swimming during our stays. It makes such a difference having facilities that he can truly enjoy. What truly makes this place stand out though is the staff. They deserve so much recognition for how amazing, helpful and hardworking they are. Ram, Marie, Luke, Nathan, Chris, Marie, Jason, Dan, ana, faouzi, Abby, Emma, Angel are just a few names to mention, & Phil the chef was 10/10 especially as we have allergens but every single one of them goes above and beyond. They are always friendly, helpful, warm, and genuinely care about their guests. They are especially wonderful with L, which means the world to us because of his additional needs. They make him feel comfortable, included, and happy, and that level of kindness is something you never forget. It’s rare to find somewhere that consistently delivers such amazing service, but this hotel does exactly that every time. We always leave happy and already looking forward to coming back. We also had a lovely girl called Chloe who was housekeeping and she made sure we had everything we needed.  This place deserves to be rated so much higher because it truly is a gem. Thank you to all the team for making every stay so special for us

Check in quick. Room was surprisingly large, next to noisy family but can’t be helped. Huge bed! Plus a bed for our soon and a camp bed! Plenty of space and very modern. Tv had no remote so had to go to reception and ask for one. Ordered room service but had to go to desk to pay and told one minute it wouldn’t be ready until gone 6 (an hour after ordering) but turned up within half hour. I’d say that’s the only downside was the conflicting info given by staff. Spa is nice, small pool area and steam and sauna again very small and was super busy so had to wait to enter both. I didn’t stay long as kids only allowed in between 4&6 and I’m morning slot also. Would stay again.

The bed was terrible had a terrible night the mattress was so worn out it completely squashed together as I sat on the bed. When I reported it to reception the lady informed me that they were being replaced but for us not soon enough! Sadley as everything else was ok

Lovely Hotel, definitely stay again but not in the room given to me , I had emailed and called in advance for a lower floor as I have 2 miniature dachshunds, I was very surprised to be at the very top of 6 flights of stairs no lift ! Court yard room next time .

An amazing building with historical connections. The bathroom was good, with deep bath and good mains water pressure. But the bedroom needed serious update. No mains lighting in the bedroom or hallway, just plug in side lights by the bed and a standard lamp on old fashioned round pin plug in hall. I had to use a torch to move round the bedroom. The lift wasn't working, although the membet of staff managed some manoeuvre to get it working which I couldn't replicate. Restaurant was ok but the standard of a reasonable pub, not fine dining. Menu was a bit odd - steak and chips, fish and chips style or ”venison pudding” which was a huge stodgy pastry with over cooked dry meat inside. Breakfast buffet was very nice, but too dark in that room also. Six jams and marmalades in open jars with no way of knowing what they were, and no little dishes to put them in to take to your seat. Service at breakfast had to be sought out, no one in site. Breakfast bacon was inedible - cooked previously then reheated. Overall, it is a fascinating place but needs a big overall and review of what they are offering.

After I stayed in many hotels in the local area, I have been compared. The price is the best here, and it is much better than other hotels. It is highly recommended 😊