Hotels met spa in Jiangsu, China

This hotel is an investment by Singapore's Temasek Holdings, and it attracts a good number of international guests, especially from Singapore. The overall environment of the hotel is quite pleasant, feeling almost like a garden. However, there are some shortcomings: 1. The lobby, both in terms of overall size and the front desk area, is very cramped, leading to overcrowding and noise. 2. Among the front desk staff, some colleagues are very dedicated, like Jane, who, despite appearing new, is very conscientious. However, another young man, Jerry, seemed to lack patience. 3. In the rooms, the air conditioning's cooling performance was only average. 4. For a foreign-invested hotel, all the English 'Guest' signs in the elevators were misspelled. Overall, the hotel's location is decent. However, it primarily caters to group tour clients, and the attention given to individual travelers seems to be a bit weaker. I hope to see improvements in the future.

First off, the location is excellent. You can easily get there from Metro Line 2, Shilu Station, Exit 12. Just go straight, then turn right, and you'll see a mochi vendor at the entrance. Take the elevator up to the 7th floor for check-in. The hotel itself can be a little tricky to find, though. The shopping mall right behind the subway exit is MixC World, which is super close. Shantang Street and Guanqian Street are also nearby, which is very convenient for tourists. If you take a taxi, it's only about a ten-minute ride. Overall, the hotel environment is pretty good. The bathroom has a separate wet and dry area, and the sanitation is generally clean. The room is very soundproof, but it does feel a bit stuffy since there's no window. I'm not sure if I didn't use the TV correctly or what, but when I tried to cast, it would inexplicably jump to other videos after a while 🤔. If you like this Japanese-style aesthetic, it's worth a stay.

Our entire stay was made perfect by Sophie, our dedicated butler, whose thoughtful and meticulous service truly stood out. Our room was cleaned to a spotless and comfortable standard daily, and all our requests were handled promptly. Sophie even proactively offered recommendations for local attractions. Her gentle and friendly demeanor, combined with a diligent and responsible work ethic, struck a perfect balance between providing excellent service and respecting our privacy. It was a truly hassle-free and delightful experience, making for a perfect stay.

We booked a private family room, and the housekeeper, Ms. Zhou, checked us in and took us to the guest room. The room has a large bed and a small bed. The bathing pool is in the yard. If you need to soak in the hot spring, just tell Ms. Zhou and she will happily come over and help fill the hot spring water. She is a very nice person. I really like her. No. I had to go to the public hot springs to soak with others, it was very comfortable. I also went to Nanshan Bamboo Sea. The air was very good. I had a very good accommodation experience this time. I will go there often in the future!

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

The room layout was well-designed, the views were beautiful, and the service was attentive. The observation deck truly offers stunning scenery! My only minor complaints were that the hairdryer was quite weak, and the self-service dinner was just average. Our butler, Alice, was always available to help with any issues, which definitely deserves praise!

The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests. The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries. Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower. The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums. In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs. Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me. But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.

The hotel environment is great, and the rooms have just been renovated but there's no unpleasant smell. The service is excellent! I'd especially like to thank Tingting at the front desk, Wang Zhi from housekeeping for the beautiful flowers, Xiaoyun at the kids' club for helping me find my baby's water bottle, and Wu Dan for the generous fruit delivery. Overall, the service was fantastic! [smiley faces] It's also very suitable for children, as they can feed koi, bunnies, black swans, and ducklings. The children's play facilities are also abundant.

Exploring Suzhou, I was fortunate to stay at Jiangnan Zhizao Mansion. This visit felt like stepping into a Jiangnan poem, truly unforgettable. The courtyards and corridors are beautifully laid out, with dark tiled roofs and white walls complemented by lush flora. Every step offers a picturesque view, exuding elegance. Sitting in the courtyard, I felt all the city's hustle and bustle melt away. The guest rooms are clean and refined, with tasteful and comfortable furnishings. The bedding was soft, ensuring a peaceful night's sleep. The staff were polite and attentive, answering all my questions thoroughly, especially when I inquired about local streets and historical sites, showing genuine hospitality. Staying here, I could easily immerse myself in Suzhou's vibrant life right outside, yet return to a tranquil haven. Every brick and tile whispers the charm of Jiangnan, and every interaction reflects their sincere dedication to hospitality. This wonderful accommodation felt like a celestial being gracing the mortal world, with its elegant charm touching my heart. When I return to Suzhou, I will definitely stay here again. Special thanks to Xiao Liu for their excellent service.

The hotel was surprisingly good! After checking in, someone knocked on the door, which startled me, but it turned out they were delivering fruit! I'd left a note for the front desk staff requesting a room with a good view, and they gave us one directly facing the shopping malls in Xinjiekou – amazing! Breakfast was at Jinhaiwan downstairs, and the selection was incredibly rich with very attentive service. It was a really satisfying buffet breakfast. **Environment:** Very good. **Facilities:** Although the cabinets and doors were a bit older, everything was extremely clean and tidy!