Hotels met parking in Al Madinah Province, Saudi Arabia

The main issue was the attitude of the reception staff during check-in. I arrived at 3:45 PM, only 15 minutes before check-in, but was told to wait. When I politely asked how long, the staff member responded rudely and told me he would let me know. I ended up waiting around 20 minutes before going to pray. When I returned, the same staff member was free, so I approached him, but he told me to wait for another staff member who was busy with another guest, even though he was free and had already seen my booking. Eventually, I had to wait again before being checked in. Overall, the attitude and customer service were not professional or welcoming.

Visiting AlUla during the off-season offers incredible value for money. Let's start with the weather, which is often a major concern. In July, temperatures range from 24-42 degrees Celsius. Mornings and evenings are surprisingly cool, especially when compared to Riyadh's 35-46 degrees during the same period. It's completely feasible to explore by avoiding the midday heat. Hotel prices in July are incredibly attractive, and there are very few tourists, mostly Arabs. Because there are so few people, the service is exceptionally quick. Shuttles arrive within 5-10 minutes. Only one of the three restaurants was open, offering both Arabic and Thai cuisine. While the Michelin-level prices aren't cheap, the food and service are excellent. The breakfast, in particular, is worth mentioning. It's à la carte, and the quality is superb. You could order the entire menu twice over! What's more, they even asked if I wanted a takeaway when I left. On the first day, I took away bread and fruit, and on the second, bread and Coke. A can of Coke costs 30 SAR in the room, and they packed me three cans along with a complimentary bottle of water! Since I didn't rent a car, I didn't visit any surrounding attractions, but the hotel grounds themselves are beautiful. In the evenings, you can enjoy a bonfire and stargaze. There's even a stargazing activity where a Kenyan guide shows you the moon through a telescope and helps you locate the Big Dipper to orient yourself. All the hotel staff are incredibly nice. They clean the room in the morning and then come back in the evening to prepare it for bedtime, which is a very thoughtful touch. Check-out was instant as I had no extra charges. I used the hotel's car service to the airport, and while it was twice the price of a taxi, the service was truly excellent. All in all, it was a fantastic experience, and I'm extremely satisfied!

My recent stay at Makarem Burj Al Madinah was truly remarkable, and it is a hotel I would highly recommend to anyone visiting the holy city. From the moment I arrived, the experience exceeded expectations in every possible way. One of the hotel’s greatest advantages is its excellent location, just a short and convenient walk from the blessed Masjid Al Nabawi. This proximity makes it incredibly easy to attend prayers, especially Fajr and late-night prayers, without the stress of transportation or long walking distances. The staff at Makarem Burj Al Madinah deserve special recognition. Every team member I encountered was welcoming, respectful, and genuinely eager to help. The front desk staff handled check-in smoothly and professionally, always ready to assist with questions or requests. Equally impressive was the cleaning team, who maintained the rooms and public areas to an exceptionally high standard. Their attention to detail was evident daily, and their polite and friendly manner made the stay even more comfortable. As the hotel is only around six months old, everything feels fresh, modern, and thoughtfully designed. The rooms, corridors, and common areas are spotless, well maintained, and beautifully finished. There is a noticeable sense of cleanliness throughout the property, complemented by a pleasant and refreshing fragrance that greets you as soon as you enter. This consistent cleanliness and inviting atmosphere contribute greatly to a sense of peace and relaxation after long hours spent at the Haram. Another excellent feature of the hotel is the 24-hour gym, which is thoughtfully segregated for men and women. This allows guests to exercise comfortably and privately at any time of day or night. The gym is modern, clean, and well equipped, making it easy to maintain a fitness routine even while traveling. Having round-the-clock access is especially convenient for guests with busy schedules centered around prayer times. Breakfast at Makarem Burj Al Madinah was another highlight of the stay. The breakfast spread is generous, varied, and well organized, offering a wide selection of dishes to suit different tastes. From fresh and hot options to lighter choices, everything was prepared to a high standard. The dining area is clean and pleasant, and the breakfast staff are attentive, friendly, and efficient, ensuring a smooth and enjoyable start to the day. Overall, Makarem Burj Al Madinah delivers an outstanding hospitality experience. Its close proximity to Masjid Al Nabawi, combined with its new and pristine condition, friendly staff, excellent housekeeping, well-designed gym facilities, and high-quality breakfast, make it an ideal choice for visitors to Madinah. I would gladly stay here again so long as prices remain reasonable God willing and confidently recommend it to anyone seeking comfort, convenience, and quality during their visit to this sacred city.

We received small room because at the corner side and we want changed another room but no actions from receptionist😒 The receptionist is very not tolerate with the customer

An exceptional stay at Pullman Zamzam Madinah! The hotel’s prime location just steps away from Al-Masjid an-Nabawi makes it the ideal choice for anyone visiting Madinah. The rooms are spotless, spacious, and designed for complete comfort, ensuring a peaceful environment after prayers. While the entire staff provided wonderful hospitality, I want to extend a special and heartfelt thank you to Mr. Moataz. His professionalism, attentiveness, and willingness to go above and beyond made our stay truly seamless and stress-free. Outstanding service from start to finish—we look forward to returning!

The hotel was perfectly located near the Masjid al Nabawi and restaurants and shops. The staff were helpful and accommodate my request for early check in. Highly recommend the hotel.

The Pros: Unmatched Location & Heartwarming Service Dream Location for Female Pilgrims: The absolute biggest selling point. It is less than a 3 to 4-minute walk to the women’s prayer area, with Gates 329 and 330 being the absolute closest. Convenient Amenities Nearby: The Nusuk Center is right next door, and there is a children’s nursery within a 10-minute walk, making it incredibly convenient for families. Outstanding Housekeeping & Concierge: The service from the ground staff is exceptional. The Bangladeshi staff members are incredibly kind, sweet, and genuinely wonderful people who elevate the stay. Great Breakfast Experience: The breakfast team does a fantastic job. The live omelet station and the pancake/waffle station are definitive highlights. Abundant Dining Options: You are completely spoiled for choice. The hotel is literally opposite Hardee's, KFC, and Karak Express. Al Tazaj is nearby, alongside great cafes like Brew 92 for high-quality coffee. The Cons: Dated Infrastructure & Front Desk Friction Aging & Faulty Bathrooms: While the hotel looks grand from the outside, the interior infrastructure is noticeably old. Even after changing rooms twice, the bathrooms had major design and maintenance issues: Severe water leakage across the entire floor every time you shower (whether in a bathtub or regular shower setup), resulting in a constantly wet room. Cramped layout where the commode is practically at the brink of the bathroom door, leaving almost no space. Visible mold in the toilets. Unhelpful Reception Staff: The front desk team lacks friendliness and clear communication. Late Check-Out Hassles: Despite booking a guaranteed 6:00 PM late check-out via Trip.com, the hotel refused to fully honor it. It required tedious coordination with 3-4 different staff members just to get a slight extension past the standard 12:00 PM slot. Final Thoughts While Millennium hotels are generally convenient for airport access, the internal wear-and-tear here is tough to ignore. It remains a solid option solely for its proximity to the Holy Mosque, but at this premium price point, you can likely find newer, better-maintained properties in Madinah.

I recently stayed at Madinah Hilton as a solo traveler, and it was a wonderful experience. The hotel’s location is exceptional—just a short walk from Al-Masjid an-Nabawi, making it very convenient for prayers at any time. The room was clean, comfortable, and well maintained. The staff were courteous, professional, and always willing to help, making me feel welcome throughout my stay. The breakfast offered a good variety of delicious options, and the overall atmosphere of the hotel was peaceful and relaxing. I felt safe and comfortable staying alone, and the excellent service made my visit even more memorable. I would definitely choose Madinah Hilton again on my next visit to Madinah and highly recommend it to anyone looking for a comfortable stay close to the Prophet’s Mosque. ⭐⭐⭐⭐⭐

Check-in was smooth and easy. Concierge were always helpful. The quadruple room was comfortable and suitable for our stay. Overall, the room was still comfortable and practical. Distance is the main reason for me choosing this hotel. It’s only about a few minute walk to the mosque entrance.

I couldn’t find anything wrong with this hotel except that my next door neighbour was extremely noisy. The location is strategic to the female pray area in Masjid Nabawi. The suite is spacious & there are sweet touches like a fruit basket, a box of sweets & roses on checking in. It offers partial view of the Haram. There are also many lifts that make it convenient to move.