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Geplaats op16 mei 2025
Gastgebruiker
I have to express my sincere gratitude to Ms Hatsumi from the hotel. Thanks to her help, I had a wonderful trip to Rokkōsan. She is definitely a polite, professional, and of course pretty lady. Her communication skills are good especially that she speaks fluent English which would be of great help for someone like me who don't speak any japanese. Although the original local tour was full of bookings , she helped me reserve a taxi and solve my ease of communicating with local taxi drivers.
The view and environment is splendid with a great hotel service teams. I would highly recommend to someone who wants to experience a unique accommodation experience. Though the drawbacks , as you might know already , is 1) no private bathroom 2) not sound-proof building materials , but it is understandable given that the hotel is with ancient history
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Prijs per nacht vanaf:SGD 338
Geplaats op25 jan 2026
Anonieme gebruiker
Title: Squeaky Clean and Good Storage, But Be Aware of Strict Cashless Fees and Missing Essentials
Review:
I recently stayed at the Sotetsu Fresa Inn Kobe Sannomiya. While the hardware of the hotel is good, certain policies and service gaps significantly impacted the comfort of my stay.
On the positive side, the hygiene standards here are excellent. The room was spotless and very modern, which is always the most critical factor for me when traveling. I also want to express my appreciation for the luggage keeping arrangement. Being able to store my bags securely and easily both before check-in and after check-out was a huge help, allowing me to explore Kobe freely without the burden of heavy luggage.
However, international travelers need to be aware of a major caveat: this is a strictly ”cashless” hotel. I attempted to pay with cash to avoid bank fees, but was refused. I was forced to use my VISA card, which meant I was hit with foreign transaction and exchange fees that amounted to roughly an extra 5% cost on my trip. I found this policy very rigid and frustrating for guests who prefer using cash.
Furthermore, the in-room amenities and service were disappointing. Guests should know that the rooms are completely bare of essentials—there are no razors, toothbrushes, or toothpaste provided in the room. Realizing this late at night caused unnecessary trouble. Additionally, the housekeeping service lacked attention to detail; even though my Yukata (sleepwear) was clearly used and left out to be changed, the staff did not replace it with a fresh one.
Overall, Sotetsu Fresa Inn offers a very clean environment, but the lack of basic in-room amenities and the strict payment policy make it difficult for me to fully recommend it to travelers trying to manage their budget and convenience.
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Prijs per nacht vanaf:SGD 67
Geplaats op19 nov 2025
Mairy
Our stay in this hotel was great! I wish we stayed here longer than one evening.
Our traditional Japanese room was very spacious and had two separate toilet rooms attached as well as a bathroom. The view from our room was amazing! And sitting area before the huge windows even had a massage chair and a vanity. The shoji doors showed some signs of wear but everything were very clean.
Our kaiseki dinner was spectacular and incredibly tasty. But I wish there were some instructions for foreigners how to enjoy it properly. Our server didn't speak English and we didn't speak Japanese so there was a minor misunderstanding but everything was resolved 😅
I'm definitely a fan of such kind of a meal now!
We visited all the hot springs that are available in this hotel and it's sister hotel across the river. I liked the silver indoor spring in our hotel and gold outdoor spring in sister-hotel the most. Hot springs are closed after 24:00. And open from 6:00 to 9:00 nest morning. Unfortunately they are closed from 9:00 to 12:00(check out time) which make it impossible to enjoy them in the morning for those who prefer to sleep in((
Would definitely reccommend the stay for relaxing and luxurious experience.
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Prijs per nacht vanaf:SGD 106
Geplaats op26 mei 2025
Gastgebruiker
One of the best experiences in my life. The view from the windows is incredible. Kaiseki dinner was awesome (requires booking in advance, though).
Modern yet real onsen.
The staff is extremely polite and helpful.
The only problem: bad private bath condition. But nothing critical.
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Prijs per nacht vanaf:SGD 281
Geplaats op27 dec 2024
salt&light
Very good service provided by the staff of the hotel. Sleeping robe, shaver, comb, tooth brush and tooth paste is provided free. There is a self-service laundry room, which costs 500Yen for 3 kg load, 2 hours.
Hotel is very near to the Sannomiya train station and there are supermarkets, Daiso, restaurants, and a bowling centre just next door. Perfect for families.
The room is very big and comes with 4 beds. Ample space to open 3 luggage bags and walk around. Love the hair dryer provided in the room!
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Prijs per nacht vanaf:SGD 52
Geplaats op5 aug 2025
Tom_staycation
Ik was zeer tevreden met mijn verblijf!
De kamer was ruim, comfortabel en goed ontworpen, wat zorgde voor een echt ontspannen verblijf. De service was uitstekend, van de receptie tot het huishoudelijk personeel. Ze waren professioneel en vriendelijk, reageerden op verzoeken en waren attent op elke behoefte, een ware belichaming van de verfijnde Japanse gastvrijheid.
De locatie was een echte plus! Het ligt op loopafstand van de **Nubiki Herb Garden (Nubiki Herb Garden/Secret Garden)**, met een prachtig uitzicht op de natuur van Kobe. Het is een geweldige keuze voor wie van wandelen houdt of gewoon in contact wil komen met de natuur. De omgeving is ook goed voorzien van restaurants en vervoersmogelijkheden. Al met al was het een uitstekende prijs-kwaliteitverhouding en ik kom hier zeker terug als ik Kobe bezoek!
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Prijs per nacht vanaf:SGD 75
Geplaats op3 jan 2025
NC8891
Great location, a short walk to central Kobe. Front desk service is great.
Parking is only free for cars with low height. Can be slightly noisy since it's next to the railway, but a non-issue in general.
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Prijs per nacht vanaf:SGD 47
Geplaats op28 dec 2025
Gastgebruiker
The room are extremely clean and comfortable, with warm lighting very conducive during sleeping time! Breakfast is great too! Staff are professional!
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Prijs per nacht vanaf:SGD 60
Geplaats op8 apr 2025
limmaysally
Most comfortable bed that I stay in Japan for the past 2 months. Lucky we stay here for 4 nights. Bed is very firm but not hard which is good for our back. Room is very clean and bathroom is spaces that I can sit on bath tub and shower. It would be perfect if the room is slightly bigger. They charge parking for 2000¥ for night which is too high for me but the front desk young lady ( ********* girl) who was very friendly and helpful, she recommended me to park my car at nearby coin parking which cost me on 800¥ for 24 hours. Thank you so much Miss 余.
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Prijs per nacht vanaf:SGD 42
Geplaats op19 dec 2025
Gastgebruiker
Hotel service was good. Dinner and breakfast was provided as part of the stay. Food was good for the stay since there are not much options for food at Arima. Most shops are closed by afternoon. Though the hotel is old but it’s renovated (except for the old wooden cupboard) which made the stay more pleasant. Onsen is indoor and small so will need to go at hours with lesser people.
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Prijs per nacht vanaf:SGD 246