4-Starhotels in Fukui Prefecture, Japan

"Our favorite hotel for this trip. Love the beautiful room with comfortable bed and modern bathroom with a huge bath tub. We could also see sunrise from our full height window which had a great view of the city. Breakfast spread was good with dinosaurs decorations on the tables. The hotel also had a dinosaur activity for kids. Location was excellent too. Near the train station and shopping malls with many food options."

"A cosy hotel with really friendly and helpful hotel staff. Room was a little small compared to what we have been used to. But the helpfulness and friendliness of the Hotel staff made up for everything. Air conditioning on the first night was a little hot (we went to Fukui in the summer time), but was OK on the 2nd night. You can choose your own pillow and amenities (shampoo, conditioner, bath salts, cotton buds, sewing kit etc) from the 5th floor - so funny! But reception is on the 5th floor (not the 1st). The hotel thoughtfully provided a laundry drying rack so you can dry laundry in the room. The shampoo, conditioner and body foam (made with Royal Jelly) made my hair really soft and manageable! Very convenient to drive to Tojinbo Cliffs too!"

"一進大門就會有服務人員幫你擦行李箱，房間舒適乾淨，大浴場用的吹風機是頂級Refa沙龍級，晚上11點去浴場包場。晚上9:00（9:30？）提供免費喬麥麵，配上自己買的超市炸雞當晚餐超划算。離賞櫻景點足羽川幸橋走路僅5分鐘。大推！"

"A conveniently located hotel with all the essentials. Public transport, restaurants and the Tourist Information Centre are all within walking distance. Staff are friendly and hotel is clean. Rooms are a good size for couples. The public bath gives it a nice touch after going out for a full day."

"Staying Dormy Inn many time in different cities in Japan. Most attractive thing are having public Onsen, seafood rice in breakfast and free soup noodles at night. Rental price is reasonable."

"Hervorragende Zimmer mit viel Platz, gut gelegen und netter Service. Nur das Frühstück war nicht ganz nach unserem Geschmack sowie die Desserts. Aber ansonsten waren wir rundum zufrieden."

"New hotel, spa really nice. Spacious and modern room. Staff was nice. The problem is that parking area is a bit small, people mainly use cars and risk to not get a space is high. Same for breakfast, small area compared to hotel numbers so you may have to wait. But overall experience is super nice."

"位置，請注意！ JR蘆原温泉出來，出租車2000日幣左右，6分鐘左右直達。回程可以預約酒店班車9.30有一班，免費送到車站。 很多攻略寫，抵達”蘆原温泉湯之街”站最近，的確離開酒店步行3分鐘。但是慢車很少班次，不推薦。千萬別搞錯，兩者換乘需要在福井站，一個V形，非常浪費時間。 酒店周邊🈚️便利店，但是有個大的本地超市。 客房就是榻榻米，次日早餐是定食，很豐盛，入住氣候會問好你用餐時間，7點到8.30，半小時一個檔期，不能睡懶覺咯。 酒店大堂有臨時集市，本地水產，好特別的亮點。"

"Our stay at this heritage hotel, which consists of beautifully renovated old houses scattered throughout a charming town, was a unique and mostly pleasant experience. The facilities and room amenities were excellent, and we thoroughly enjoyed the local atmosphere and the authentic dining options nearby. However, as a Michelin-recommended establishment, there is significant room for improvement regarding communication and attention to detail. 1. Repetitive and Inefficient Communication: After booking through an OTA (Ctrip), we received multiple calls from agents asking the same questions (arrival time, dietary restrictions, gender for amenities). Despite answering these repeatedly, it became clear that the information was either not recorded or not transmitted to the hotel staff. 2. Critical Lapse in Dietary Requirements: Our most serious concern involved a severe dairy allergy. We informed the OTA agents multiple times and even sent two separate emails directly via the hotel’s official website to ensure the message was received. Unfortunately, the hotel never replied to our emails, and upon arrival, the staff claimed they had no record of our request. Consequently, dairy-containing dishes were served to the allergic guest during the first meal. 3. Resolution: While the issue was eventually resolved and the second day went smoothly, the lack of coordination between the hotel, the booking agent, and the hotel’s own email system was frustrating. For a hotel of this caliber, one expects a seamless flow of information—especially regarding guest safety and allergies. Conclusion: Everything else about the hotel was wonderful, but these service ”softwares” are what separate a good hotel from a truly great one. I hope the management can improve their internal communication and email responsiveness to match the high physical quality of the property. ________________________________________ ⭐⭐⭐⭐ (4/5 顆星) — 迷人的老屋住宿，但溝通細節亟待加強 我們入住這間由散佈在迷人小鎮各處的老屋改建而成的飯店，是一次非常獨特且愉快的經驗。房間設施完善，我們也非常享受當地的小鎮風情與周邊道地的餐廳。 然而，作為一家獲得米其林推薦的飯店，在溝通與細節處理上仍有很大的進步空間。 1. 重複且低效的溝通： 透過攜程（OTA）預約後，我們接到了多通代理商的電話，重複詢問相同的問題（抵達時間、飲食禁忌、備品性別等）。儘管我們反覆回答，但顯然這些資訊並未被記錄或有效傳達給飯店人員。 2. 飲食需求的嚴重失誤： 我們最擔心的問題是同行友人對乳製品嚴重過敏。我們不僅告知了代理商多次，還額外透過飯店官網發送了兩封郵件。遺憾的是，飯店從未回覆郵件，抵達後工作人員竟表示未收到相關記錄，導致第一餐仍提供了含乳製品的食物。 3. 解決情況： 雖然問題最終得到解決，且第二天的服務恢復正常，但飯店、代理商與飯店官網郵件系統之間的缺乏協調令人沮喪。對於這種水準的飯店，房客期待的是資訊的無縫傳遞，特別是涉及過敏安全的部分。 結語： 除了溝通問題，飯店的其他部分都非常完美。但正是這些服務上的「軟實力」決定了一間飯店能否從「優秀」走向「卓越」。希望管理層能改善內部溝通與郵件回覆效率，以匹配其優質的硬體設施。"

"It’s a fantastic hotel with excellent service, just a bit far from train station but hotel do provide pick up at train station. And from hotel to train station ( but only specific time )"