5-Starhotels in Quintana Roo, Mexico

"Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach."

"Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind. What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return"

"Het hotel ligt aan de noordoostelijke punt van de boulevard van Cancun, waardoor je zowel aan de noord- als aan de oostkant toegang hebt tot het strand. Beide stranden worden beschermd tegen hoge golven door de pieren. De Turquoize suites zijn ruim en goed onderhouden en bieden een prachtig uitzicht op zee. Het hotelterrein is groot genoeg om er rond te wandelen. Het uitzicht op zee vanaf verschillende plekken is werkelijk schitterend. Het hotel beschikt over meerdere zwembaden, zodat gasten er een naar keuze kunnen vinden. Er zijn ook diverse restaurants en bars in het hotel, wat voor wat variatie zorgt. Het personeel is erg vriendelijk en beleefd. De service is uitstekend. Over het algemeen een zeer positieve indruk van het hotel. De Turquoize suite heeft ook een apart gebouw, wat zorgt voor meer rust en een eigen zwembad met een mooi uitzicht op zee. Ik raad dit hotel zeker aan aan alle soorten bezoekers. Het enige minpuntje is het eten. Ik zou het eten 4 van de 5 sterren geven; het zou lekkerder en specialer kunnen zijn, net als de cocktails in de bars, maar dat komt misschien door het all-inclusive concept."

"Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer..."

"위치는 밤에가면 어디 구석에 대려가는것 같은 길이라서, 차가없으면 절대 나올수 없는 곳입니다. 호텔 중에 가장 시설이 좋은것 같아요. 깔끔하고 군더더기 하나 없습니다. 레스토랑도 개방감 있고 너무 좋아요. 서비스도 너무 좋았지만, 스칼렛 아르떼를 바로 전에 숙박했었기에 직원들의 친절도는 아쉬웠었지만, 회사의 적극적인 활동으로 모든것을 커버할 수 있을거라 생각합니다. 밥은 스칼렛아르떼보다 맛있고, 퀄리티도 좋아요. 액티비티가 없어서 아쉬운데, 추후에 회사가 더 투자하면 생길것이라 생각합니다. 퀄리티 정말 좋습니다. 최고"

"We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one."

"The hotel had just opened, so there were a few minor issues, but these were quickly resolved and didn't bother us too much. Our personal butler, Gabriela, took excellent care of us. The food was fantastic (10/10). The staff was very friendly, but the service at the beach and pool was disastrous. After several complaints and requests for towels and drinks, the situation improved somewhat, but only for that one day. We had to repeat our complaints daily, even though we were VIP guests! We got the impression that the hotel is heavily geared towards guests from the USA and neglects guests from other countries. Under these circumstances, we cannot recommend the hotel. Management should reconsider this."

"Wirklich schönes Hotel, es gibt nichts zu bemängeln und wir würden jederzeit wiederkommen. Einzige Mankos: - Servicepersonal, gerade im Restaurant, spricht kein oder sehr schlechtes Englisch, dadurch ist die Kommunikation umständlich - ausschließlich Fliesen in den Zimmern, dadurch ist der Boden nicht so gemütlich. Hier wären ein / zwei Teppiche schön, die dem ganzen Raum mehr Ambiente geben würden"

"先説優點： 1.價格合理，海景房跟其他家基礎房型差不多（但景色不完美，我的房間前面有一個光禿禿的大平台） 2.裝修翻新過了，沒有老酒店味。非親子酒店，適合情侶度假。mini bar 每天補充。 3.墨西哥，地中海，日料，法餐，牛排，自助幾個餐廳都不需要早起預約，直接walkin即可，雖然沒有驚艷的菜，不算太踩雷。 再説缺點： 1.浴室的水忽冷忽熱，有時候會突然特別燙！ 2.前台非常不專業，跟我説衹有法餐廳有dress code，其實晚餐所有餐廳都有，衣服沒帶夠，第一天晚上沒有任何餐廳能用餐，argue了很久才説給我送room service，酒店就一副規則如此，給你解釋但不解決的態度很噁心大差評！ 3.餐廳不需要預約代表要排隊，上菜很慢，去晚了就排不上了（尤其牛排餐廳）。 4.床上有那種透明的小蟲子爬，起了幾個紅色小包很癢。"