Geplaats op6 mrt 2026|One Bedroom Deluxe Apartment
Guest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
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Prijs per nacht vanaf:INR 7.129
Geplaats op22 mrt 2026|Two Bedroom Deluxe
Putra Riski AdiWhat a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too
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Prijs per nacht vanaf:INR 4.829
Geplaats op25 dec 2025
Guest User
The floor is like never swept and mopped.
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Prijs per nacht vanaf:INR 6.433
Geplaats op11 jul 2026
Guest User
1. Friendly service
2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv,
3. Good amenities but towels are old, overused
4. Complimentary water n snacks 👍🏻
5. Hot/cold water dispenser in the apartment 👍🏻
6. Lamp plug wire was exposed
7. Cupboards/shelves were cracked/broken
8. Stained- scissors, towel, stool, sink, bathroom tiles
9. Trail of ants found in the bathroom but service staff came promptly to clean it
10. Kitchen area has a musty smell - maybe due to poor ventilation
11. Bathroom door handle cover was loose
12. Water flow was slow
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Prijs per nacht vanaf:INR 4.473
Geplaats op13 mei 2025
Revaleri
The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.
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Prijs per nacht vanaf:INR 1.321
Geplaats op29 jul 2026|Apartment
Pince Pasaribu1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor.
2. When we turned on the faucet, a strong odor came from the drain or water pipe.
3. The blanket was too small, only suitable for one person.
4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit.
Otherwise, the room was good, and the location is highly recommended.
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Prijs per nacht vanaf:INR 2.343
Geplaats op6 aug 2026|AMOR 7
Guest UserThe apartment is great, clean, and in a strategic location. The service is friendly. The view is definitely a winner! 😍 Thank you. Next time I'm in Surabaya, I'll definitely stay here again.
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Prijs per nacht vanaf:INR 1.037
Geplaats op10 sep 2026|Superior King Bed
T. HBYNThe room was spacious and located in the same building as an office. There isn't much around the hotel.
It was quiet at night. However, the standard rooms don't have blackout curtains, so the light was glaring in my eyes from 5 AM.
They provide 2 bottles of water, and you can buy more for 4,000 rupiah per bottle.
Only bath towels are provided, no hand towels or face towels.
If you're traveling with 3 or 4 people, I recommend booking the family room. You'll get a duplex with separate sections and its own bathroom, which will be cheaper than booking two separate rooms.
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Prijs per nacht vanaf:INR 1.548
Geplaats op1 sep 2026|Deluxe King Room
Guest UserDuring my two-day stay at the Verwood Hotel, I noticed significant improvements. The security guards at the entrance are now friendly, and the bellboys and reception staff are also very welcoming and helpful. However, the laundry service from their partner company still needs improvement. Daily towel replacements consistently arrive late, sometimes even after sunset prayers, which makes it difficult for us to take an evening shower. This is definitely something that needs to be addressed. Regards.
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Prijs per nacht vanaf:INR 2.187
Geplaats op16 jan 2025
Nurah
The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.
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Prijs per nacht vanaf:INR 3.593