Geplaats op6 mrt 2026|One Bedroom Deluxe Apartment
Guest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
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Prijs per nacht vanaf:THB 2.175
Geplaats op22 mrt 2026|Two Bedroom Deluxe
Putra Riski AdiWhat a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too
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Prijs per nacht vanaf:THB 1.604
Geplaats op25 dec 2025
Guest User
The floor is like never swept and mopped.
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Prijs per nacht vanaf:THB 2.578
Geplaats op11 jul 2026
Guest User
1. Friendly service
2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv,
3. Good amenities but towels are old, overused
4. Complimentary water n snacks 👍🏻
5. Hot/cold water dispenser in the apartment 👍🏻
6. Lamp plug wire was exposed
7. Cupboards/shelves were cracked/broken
8. Stained- scissors, towel, stool, sink, bathroom tiles
9. Trail of ants found in the bathroom but service staff came promptly to clean it
10. Kitchen area has a musty smell - maybe due to poor ventilation
11. Bathroom door handle cover was loose
12. Water flow was slow
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Prijs per nacht vanaf:THB 1.833
Geplaats op13 mei 2025
Revaleri
The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.
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Prijs per nacht vanaf:THB 521
Geplaats op29 jul 2026|Apartment
Pince Pasaribu1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor.
2. When we turned on the faucet, a strong odor came from the drain or water pipe.
3. The blanket was too small, only suitable for one person.
4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit.
Otherwise, the room was good, and the location is highly recommended.
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Prijs per nacht vanaf:THB 760
Geplaats op11 mei 2026|AMOR 1
olgakay92Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked.
Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy!
They have kitchen if you want to cook.
Linen smell “not good” but its not really matter since I only here for one night.
If you have things to do in East Surabaya/Pakuwon you can consider to stay here.
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Prijs per nacht vanaf:THB 387
Geplaats op3 aug 2026|Deluxe Twin Bed
BaiyejiguangLocated between the airport and the city center, the hotel offers a very pleasant and quiet environment. The rooms are quite spacious, and the front desk service is excellent. You can even order room service, though you'll need to pick it up yourself. For the price, this is a great option in Surabaya.
Facilities: Some fixtures in the bathroom are a bit old.
Cleanliness: Very clean.
Environment: Staying on a high floor was very quiet.
Service: The front desk service was very good, and housekeeping was prompt.
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Prijs per nacht vanaf:THB 566
Geplaats op9 aug 2026|Deluxe Twin Room
Guest UserLovely staff, genuinely friendly and helpful. Very professional. Amazing breakfast, especially at weekends they have Superior breakfast, and it really is. I had stir fried beef, chicken and prawns, special local juices, traditional foods, plus the usual buffet. Wonderful pool and gym. Children's play area. A well thought out facility.
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Prijs per nacht vanaf:THB 710
Geplaats op16 jan 2025
Nurah
The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.
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Prijs per nacht vanaf:THB 1.440