When we arrived, I immediately went down to the sauna and pool (that's the only reason I booked there) and we discovered that the sauna was not active and it took a while until they activated it and it was possible to use it. Other than that, the hotel is fine. The reception is fast and good, and the check-out is in the morning.
Basen dostepny na 2godz to jakas pomyłka. To jest basen hotelowy czy plywalnia ogolnodostepna? Mam ograniczony czas a pozniej doplata! Za co brane sa te pieniadze skoro sauna platna a basen bezplatny tylko 2 godz. Obsluga w barze lobby dramat czeka sie na napoje 30 min i jeszcze zdziwnie ze nie zostaly przyniesione. Sytuacja miala miejsce 2 krotnie wiec to nie byl przypadek. Rezerwacja w hotelowej restauracji to tez stanie pod wejsciem bo nikt nie odbiera telefonu od gosci z pokoju a na recepcji twierdza ze lokal ma full rezerwacji z czego okazalo sie ze dalo sie wejsc po odczekaniu paru minut a kilkanascie stolikow bylo puste i nie mieli gosci. Brak organizacji i przede wszystkim pravownicy sa wogole nie przeszkoleni i na kazdym kroku sa jakies bledy.
Overall the place was amazing our room even looked just like the pictures which we were not expecting.
We paid 164pln and had two breakfast buffets which were not bad. On day three they did seem to lose our breakfast booking. They said we hadn't paid at the reception for breakfast which is true, we paid at the buffet kiosk, but they didn't seem to understand. We just went to Lidl to save paying again or getting into an argument.
We went down 10 minutes after the pool was meant to open for the morning, but the staff member was still cleaning it but he let us after a minute or two.
The cold water for the carafes cold setting is not cold, just slightly cooler than room temperature. We ended up filing them up and leaving them in the fridge overnight to get cold water which is not ideal when you are thirsty.
The majority of staff we dealt with were awesome and understood what we meant after some clarification as we speak no Polish.
Would still recommend this place to anyone. The value was simply amazing and maybe there was just a mix up with the computer system that messed up our breakfast reservation. Just minor things that hopefully the hotel can improve for future patrons.
Mój pierwszy pobyt w tym hotelu.Bardzo dużo podróżuje,lecz rzadko trafiam na aż tak cudowne miejsca.Poczynajac od obsługi,czystości,wystroju wnętrz i świetnego SPA.Minusem dla mnie jest restauracja Polka,z wysokimi cenami i bardzo przeciętnym jedzeniem,aczkolwiek miła obsługa i świetnym wystrojem.Przepiekny kameralny hotel położony w pięknym miejscu.Bede wracał!!!
Great location, view, view from the restaurant, imagine in summer you can see blue sky! I was just missing a kettle and tea/ coffees from the room like I usually have in hotels but asked for and received a kettle.
Good spa, thank you
Zeer goed
53 beoordelingen
8,9/10
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DKK 815
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9,4/10
Amazing
CChristianSkas20 minutes walk to downtown Katowice. 5 minutes walk from the airport bus stop. Older hotel. Partially renovated. Very service-oriented. Double room with sofa not very big. Good quality of sleep in bed. The sofa bed, on the other hand, was very bad. This urgently needs to be replaced. Nice bathroom with Rituals care products. Free indoor pool with sauna and whirlpool (only open in the late afternoon and evening, not in the morning). Good buffet for breakfast. Good restaurant in the evenings. Highly recommended, especially for families.
זזקי כהןWhen we arrived, I immediately went down to the sauna and pool (that's the only reason I booked there) and we discovered that the sauna was not active and it took a while until they activated it and it was possible to use it. Other than that, the hotel is fine. The reception is fast and good, and the check-out is in the morning.
AAleksander500Hotel przypomina bardziej dom wczasowy z dużą ilością dzieci i grup firmowych.Dostalem upgrate do pokoju wyższej kategorii za co bardzo dziękuję.Poprawila się jakość obsługi recepcji!!! W restauracji bardzo dobre ceny!!! Wygodne łóżko i czystość.Mimo pewnych uciążliwości związanych ze spotkaniem firmowym,przyjemny pobyt i uczucie sielskosci;) Idealna odległość do spaceru do centrum Ustronia.Z pewnością odwiedzę Państwa kolejny raz.
AAnonymous UserVery happy journey, a beautiful and quiet city hotel staff is warm and thoughtful and helps us find authentic Polish food. The hotel has opened a free music festival for five days in a row. This makes the Chinese feel very lucky. Downstairs is a dining street. Various cuisines come to Kato next time. Still living here
GGuest UserLocation and transportation: Most evaluations emphasize that the hotel is close to a transportation hub or attraction for easy travel.
Room facilities and comfort: high frequency mentions ”the room is spacious and bright”, ”the bedding is comfortable”, ”the sound insulation effect is good”, ”the intelligent facilities are convenient”.
Service experience: The staff is warm and professional, and the response speed is the core advantage. The front desk efficiency and detailed services (such as free parking and 24-hour hot water) improve the experience.
Health and dining: emphasize ”spotless”, ”rich breakfast”, ”local specialties authentic” and other details.
GGuest UserEverything is right. Breakfast is great, very good and high-quality food. Rooms are properly designed, spacious, I think every room has a view of the mountains. Nearby bicycle routes, skiing pile is a piece further - to drive by car/bus. Nice underground parking. In the hours of the peak on the elevators you have to wait longer and when they arrive it is filled.
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