A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
Er waren kamers beschikbaar en we kregen een kamer met uitzicht op een muur en een diensttrap. Dit verpestte de indruk van het hotel. Het personeel bij de receptie weigerde de kamer te veranderen en was niet vriendelijk. Het ontbijt was goed.
Hotel muy señorial, bonito, habitaciones y baño amplias. Piscina y Spa. Desayuno buffet muy completo y rico. Restaurante con menú, te dan la opción de que sí el día de salida, reservas un tratamiento o comida restaurante, te dejan la habitación hasta las 18,00. Una maravilla para poder aprovechar el día.
Hotel in de buurt van Santa Susanna Beach,Santa Susanna
GGastgebruiker2025.06.21
Sauberes hotel und Hotelzimmer. Wurden von den hotel Angestellten freundlich empfangen und waren immer hilfsbereit. Das Essen und die Bedienung war freundlich und halfen bei speziellen Wünschen oder Fragen. Kommen gerne wieder und danken an allen Beteiligten und Angestellten im hotel.
Excellent Hotel. Shuttle service from airport to hotel was complimentary. Lovely breakfast included. Plenty of choice. Supermarket and shops next door. Clean Hotel. Friendly. Highly recommend the Bravos - delicious. Would Highly recommend and will stay again.
Top hotel , a proximité de la plage , commerces, restaurants...
Top Accueil , rien a dire.
Excellent Petit déjeuner, très généreux, variés.
Isolation phonique entre les chambres médiocre.
Rooftop non accessible à tous , sauf aux membres ou chambres premium. Donc ne soyez pas séduit par les photos comme moi 😄
Zeer prettig hotel met een redelijk gevarieerd buffet en ontbijt. De kamer is ruim en goed geluiddicht, de schoonmaak was niet perfect (hier en daar een paar haartjes). Over het algemeen hadden we een goed verblijf, maar we konden niet genieten van de jacuzzi op het terras omdat sommige rolluiken niet meer op hun plaats zaten, waardoor er behoorlijk wat zicht was.
Over het algemeen heel goed, ze lieten me laat uitchecken en ze veranderden mijn kamer omdat het geen tweepersoonsbed was zoals vermeld in de trip.com-beschrijving waarin ook stond dat er een badkuip was, maar er was geen ...
De schoonmaak was goed, het bed was zeer comfortabel, de locatie was goed, misschien wel het minst van alles was het ontbijt, het ontbrak wat keuze voor een 4-sterren hotel, het was allemaal te simpel, maar de man die in de vers gemaakte eieren en pannenkoeken sectie was erg vriendelijk (Yusef), over het algemeen goed.
Ik weet niet waar de spa is, en ze vermelden het ook niet. Daarom lijkt het mij een beetje overbodig om het Hotel & Spa te noemen.
The stay was good. We enjoyed a lot. We stayed for 4 days and three nights.
Pros: looks good and is relatively clean, location would be considered great if you like to be a bit far from the road. You can see the beach from the balcony near the pool, bad if you'd like to walk around the beach side because it would take 15-20mins of walking
Cons: breakfast was so expensive lol 17 euros per person and we had breakfast during our whole stay and it was all the same :// they don't change anything, not even add anything so if I were you, just skip the breakfast here
Todo perfecto, mi única queja es que cogí media pensión y no dejaban cambiar cena por comida. Eso me pareció mal, al final me lo cambiaron pero lo mío me costó 😂. Instalaciones muy nuevas, piscina ideal para niños. Un poco alejado de la playa. Parking zona azul al lado del hotel. Ideal familias!
Zeer goed
61 beoordelingen
8,0/10
Prijs vanaf
HK$ 1.462
per nacht
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8.8/10
Very Good
GGuest UserA short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
KKimmyg43I had high hopes for this ”4star hotel”
From the pictures and the previous reviews everything seemed like it was too good to be true...
Arrival was average, had to ask which way to go to get to my allocated room (normally you are directed by a member of reception atleast)
Arrived at my room (104) 1st floor.
Opened the door to a bright airy room..my first thoughts were this is lovely.
Dropped my bags and took a shower and that's where things started to go downhill...let me explain...
Now I am aware this is not 5 star but if im being totally honest I have stayed in cleaner 2 star hotels...
The attention to detail from the cleaners is just way below par for a 4 star establishment.
Shower door covered in limescale (easy to put right with a bit of Elbow grease)
Mold and nasties around the outer edge of the shower door (see pics)
Splash marks all over the tiles at the side of the sink (like old toothpaste marks)
Sink wouldn't drain properly (seemed to be blocked)
Skirting boards definitely hadn't been given a wipe for a good few weeks/months
All standard/basic stuff that you would expect from any hotel and certainly from a 4 star one or am I being picky?
Then there was the call to reception to ask for some milk so I could make a coffee (kettle is provided in room)
Receptionist said they don't have fresh milk only 'powdered sachets' of the most vile tasting milk I've ever had (think baby milk/gone off normal milk)
Apparently the restaurant was closed so they could not access it to get some fresh milk?
Receptionist advised me to go to the supermarket..which is a 25 minute walk from the hotel 🤦♀️
As it happens there is a coffee machine outside the reception entrance so I found myself nipping downstairs to buy one from there. (Not the most convenient but we move forward)
I had read that there was a rooftop restaurant in the flyer as advertised but when I asked about it apparently it is no longer there?
The restaurant is only open at breakfast times so no food is available not even snacks? However they advertise room service so unsure how that works?
Outdoor pools closed which is fine but you couldn't even sit on the loungers hence....nowhere to sit outside the hotel itself.
Such a shame that all these little things build and in turn let it down as a 4 star advertised hotel.
Now for the positives...
The view from the room of the sea is beautiful
It is literally across the road from miles of sandy beaches
There are a couple of lovely restaurants nearby that are open from 12 noon for brunch/dinner and reasonably priced.
The area itself is super quiet and feels safe enough as a solo traveller.
GGuest UserThis hotel isn't in central Barcelona but in a nearby town, right by the yacht marina. The sea-view rooms are fantastic, perfect for a morning run or stroll along the coast. While the hotel facilities show their age a bit, the room size is decent, and the breakfast spread is quite good. Overall, a solid choice.
GGuest UserAbsolutely amazing! The price was reasonable, the room was beautiful, and there was even a swimming pool. The only minor drawback is that the transportation isn't super convenient; it's about an 18-minute walk to the train station and city center. However, the bus service is pretty good, just remember to plan ahead and buy your tickets in advance. Seriously, the room was fantastic – the best one I stayed in during my entire Europe trip! The front desk lady was lovely and incredibly helpful. I'd give this place a super high rating! The only tiny issue was with the city tax; it felt a bit disorganized as they checked again before I left, thinking I hadn't paid, even though I had. But those are just minor things. Definitely giving this a huge thumbs up! Everyone should stay here! 🌸
BBailidaiwangWhat first surprised me about this hotel was how incredibly friendly it is towards Chinese tourists. There was even a Chinese New Year greeting card and fruit on the room table. The front desk staff wished us a Happy New Year too! The moment we walked in, a wave of happiness just washed over us.
The hotel lobby is incredibly stylish, well-designed, and has a grand, trendy feel to it.
I really loved the many thoughtful design details inside the room. The embroidery on the slippers was very intricate, as were the bathrobes, which featured many embroidered butterflies. The hotel also has a dedicated area in the room for makeup and hair drying, which I absolutely adored – and the mirror is an irregularly shaped design, very beautiful. Even the mineral water bottles were beautifully designed. This hotel just emanates happiness everywhere you look.
The hotel environment fully meets five-star standards, but there are a few small details that could be improved. For example, the showerhead sprays water in a chaotic way and hasn't been fixed, and the water pressure is quite low, making showering a bit uncomfortable. Also, the hotel doesn't seem to have solutions for certain guest requests. For instance, I wanted to heat up some food I brought back from outside, and the hotel couldn't accommodate. I believe that for a five-star standard, they should consider and properly address customer needs.
GGuest UserIt's a pretty good hotel, especially if you're traveling by car. It's conveniently located close to the airport, and the city center is only about a 10-minute drive away.
The rooms are quite spacious and look clean.
Breakfast was quite hearty, with options like hash browns and pancakes, and everything tasted good.
It's worth noting that all the elevators in this hotel are panoramic elevators, so those with a fear of heights should be aware.
NnananonoGenerally, it was 3 star experience.
Advantages: good cleaning service, buffet food was okay most of the time, hotel is located very close to the sea.
The biggest disadvantage is an “all inclusive”, it is definitely not comparable with Turkish all inclusive. First of all, visitors who paid for all inclusive are not getting anything in mini-bar, not even a water. You can get water from the bar from a water cooler, but you have to have your own bottle. Also, their “all inclusive” does not include a lot of drinks from the bar, and restaurant near the main bar and in front of the sea. The “all inclusive” ice cream is a joke, instead of the normal ice cream you are getting a smallest version of only 2 or 3 basic ice creams, for all other ones you need to pay. Also, the “snack bar” is located outside of the hotel, food itself was not too bad, but pretty basic, the area was very small and near the children’s swimming pool. For the beach towels you need to give 10€ deposit in cash, and if you want sun lounger with umbrella on the beach you need to pay 25€ for one day use. The hotel bar on the beach is also non “all inclusive”.
So, out of all hotel locations you only can use your all inclusive benefit in 2 bars and 1 “snack bar” + buffet.
Overall, hotel is not bad but not good.
Would only recommend to go there with option bed+breakfast, and pay for the rest meals and drinks. It will be cheaper and you will not feel like an outsider or beggar, going around the hotel asking where you can eat. Because that how we felt exactly.
P.S. Russian lady in the adults only bar was providing an amazing service and was very helpful and kind :)
AAnonymous UserThe hotel is beautifully designed, with a swimming pool, blue sky and sea as standard. Many locals come here for vacation! The breakfast is rich in variety, the service staff is also very enthusiastic, the room is spacious and comfortable, I will come here a few more times next time to enjoy a few more days!
AAnonymous UserThe room is separated by a cabinet. The sea view is very beautiful, go out to the sea one step. Suitable for travel. Living is very comfortable and should come again. Four-star hotel, almost four-star standard.
CChangyouxiaoyuzhouFirst off, a huge shout-out to the service! From the moment we checked in, the front desk staff were incredibly warm and efficient, always with a genuine smile, and patiently answered all our questions. It wasn't just the front desk; every staff member throughout the hotel, from the pool attendants to the restaurant servers, made us feel comfortable, cared for, and truly valued. My elderly travel companions are quite particular about their food, and they had a few unconventional requests. The staff went above and beyond to accommodate them, and that feeling of being prioritized was truly wonderful.
The room's view also deserves a special mention! The moment I pulled back the curtains, I was absolutely stunned. The panoramic sea view outside was breathtaking and magnificent, with planes occasionally flying by. It's just a few minutes' walk to the beach, and at night, you can see countless lights twinkling. Even at midnight, people were everywhere on the beach, chatting, playing beach volleyball, and even doing Western-style line dancing. Every photo you take turns out picture-perfect.
Facilities and dining also didn't disappoint. The outdoor pool environment was fantastic; just soaking in it and enjoying the view was incredibly relaxing. The breakfast spread was super diverse, offering a full range of Chinese and Western options, hot and cold dishes, fruits, and desserts. Every morning, we started our day feeling satisfied and happy. For dinner, we opted for a set menu, and the portions were incredibly generous – enough to easily fill two people, and the taste was spot-on.
All in all, whether it's the service, the environment, or the dining, the W Barcelona excels in every aspect. Next time I'm in Barcelona, I'll most likely choose this hotel again! Absolutely fantastic!
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