Hotels met spa in Rio de Janeiro State, Brazil

Wonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return.

Location is great, right at Copacabana beach. The hotel has its own cafe at the beach, where you can get towels and chairs/umbrellas (subject to availability though). Lots of various restaurants and cafes nearby, couple of supermarkets within a walking distance. We arrived a couple of hours earlier than check-in time, but the room was ready, which was nice. And in general the staff was great. The breakfast is the same during all the stay. Nothing special, but plenty of food is available. The room is a bit dated, but has all necessary things (kettle, coffee machine, fridge, safe, etc) and the view is magnificent. Nice small pool on the top floor. During our stay it was not crowded, but probably during the peak periods the size could be an issue. Overall we enjoyed our stay.

The hotel is very nice, a real classical beauty. The public spaces and the pool are very nice too, and the breakfast is good. The only thing I really disliked is the Checkin/Checkout process... We lost a lot of time at the arrival, when all you want is get to your room as quick as possible.

Disappointed. I had already been to the hotel once before, but this time it was quite disappointing. Bad service at the pool, very inattentive staff, slow service. At the reception also another pity, very unprepared, lack of education and pride. There was a case where the hotel even apologized to our guests, and it was quite embarrassing. It is not worth the price it charges, nor does it reflect the Fasano brand that is stamped on the facade. To the Fasano Group, I suggest an intervention in the hotel in Rio, as it could tarnish its strong brand of luxury, good service and respect for the customer.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

Bom Dia! The reception of the Cayo and Jonatas is excellent! BY THE OTHER FIRST OFFENSES! We suggested tomorrow's coffee time, because it was late at 8:00 p.m., we said that the ideal would be at least the beginning at 7:00 p.m. The towels at the arrival ( only one, I had to pick another and had no face, they gave a bath in the place ) regular, main palm in the exchange, placed a few well-destroyed towels, no bathing tape, We had to walk on the ground with wet feet. A dress!

I booked JW Marriott Copacabana because, surprisingly, the price wasn’t much higher than nearby 3–4 star hotels. The location is truly premium, right on Copacabana Beach and the rooftop overlooks the entire beach, which is a huge plus. My room faced the inside of the building, so I had to keep the curtains closed the whole time for privacy, which made the room quite dark. That said, the room itself was spacious, clean, and comfortable. Staff were generally nice, but everything felt quite slow check-in, check-out, room service requests, and even housekeeping. Breakfast was good in quality but exactly the same every day. Getting a table in the morning was also frustratingly slow; at one point around 10 people were waiting, and it took about 10 minutes just to be seated. The rooftop views are amazing, but the design is honestly very awkward and outdated. The pool is at the back with almost no view, when it could easily have been a stunning infinity pool. The bar area felt cheap, and the thick glass panels and wide columns made it hard to enjoy the view or take good photos. The whole rooftop design felt very old-fashioned. Overall, the hotel feels stuck in time. It’s a bit sad, because with such an incredible location, a modern renovation could easily make this one of the best hotels in the world. For the price I paid, I was still satisfied, but it definitely didn’t feel like a true luxury experience.

It was my first hotel stay, I was treated very well from start to finish. The facilities are super new and timeless. The gardens are very beautiful, everything is very well looked after. The food is impeccable, the staff make you feel at home. I highly recommend it.

The rooms are a bit dated. In my case, we had to request service for the air conditioning system because it was so noisy that I couldn't sleep. The facilities are fine, and the breakfast is basic but comprehensive. Parking is paid separately from your stay.

The hotel has a nice sea view room, but the service needs to be improved. The service should be better at this price. The waiter did not replenish water in time. The cleaning time was late, and the towels on the beach chairs of the hotel opposite the hotel were dirty.