Grote teleurstelling. We hadden het geboekt voor de laatste twee dagen van onze vakantie met de bedoeling om te ontspannen. Ze hadden ons een kamer toegewezen, maar we moesten na één nacht al wisselen omdat ze bezig waren met onderhoudswerkzaamheden op die verdieping. De t****e kamer had vochtproblemen, een vieze geur en een natte vloer in de badkamer. De mensen die daar werken zijn erg onverschillig tegenover hun gasten, op een enkele uitzondering na. Het zwembad is mooi, maar het personeel is druk met elkaar aan het kletsen in plaats van voor hun gasten te zorgen. Veel te duur. Er zijn veel betere opties in de buurt met betere prijzen en service!
No tiene la opción para no molestar a la hora del aseo y el huésped no se encuentra en la habitación, un poco grosero el personal, no cuentan con nevera.
Ik heb slechts één nacht doorgebracht om mijn vlucht de volgende ochtend te halen, aangezien het ongeveer 15 minuten van de luchthaven verwijderd is, maar het was toch een goede ervaring. De kamer was mooi, schoon en ruim, met uitzicht op de tuin. Het zwembad, het enorme chequebord en de hele omgeving waren erg mooi. Er zijn ook paintball- en andere activiteiten op sites waarvan ik denk dat ze tegen een meerprijs zijn. Ik heb niet kunnen genieten van deze voorzieningen, maar ik zou er zeker weer verblijven als ik ooit in Panama ben.
De locatie is het beste deel van het hotel. De douche lijkt schimmel op de bodem te hebben. Als het geen schimmel is, wordt hij niet grondig schoongemaakt. Het is erg moeilijk om shampoo of conditioner uit de dispensers te krijgen. Ik snap ook niet helemaal waarom het hotel
eerst een deken op het bed legt en daarbovenop een laken. Ik vind het niet bepaald hygiënisch. Ik waardeer het dat het hotel
ontbijtproducten voor onderweg aanbiedt voor gasten die voor 6 uur 's ochtends vertrekken.
This is a very overvalued hotel, in reality the amenities are quite a low standard, rooms need minor renovations, and the housekeeping and maintenance services need proper improvement!
Maintenance issues: the sink had overspread issue, drainage issue, toilet had overfilling issue with a noise, shower vents didn’t close fully, unless you master the “secret”; floor in the bathroom was steep towards the bedroom area, instead of being steep towards the drainage hole, the entrance door wouldn’t close without noise because of touching the floor..
Housekeeping: they attended the room only after i asked and reminded. Even then they once didn’t clean the floor, twice didn’t provide refills of the amenities (water, tissues, etc.). Only after my kind complaint to the reception, they finally fixed the issues.
The reception and restaurant staff are very nice, kind, and attentive! Thanks and well done!
Internet didn't work much, sometime is on but most of the time off. TV was large but picture was not center so could not read far right and control does not work all the time, we had trouble turning on and off, had to tried push buttons many time before finally worked. Hotel should provide couple of wash towels and glass drinking cups instead style form cups. it is not important but would have been nice to have lotion. Love the flooring because it is not carpet like most of hotel, feels much more clean. bed were comfortable. breakfast buffet was good.
This hotel was so beautiful, and very comfortable. They say the area is not safe to walk at night, but I didn't find it inconvenient.
I really liked my stay and would love to come back
Hotel in de buurt van Bella Vista,Panama-stad33.3% van de bezoekers kozen dit gebied
KKatrina L2025.12.28
This morning I was going to order an Uber for $17 USD & a 1 minute wait time.
I decided to ask the manager if there was a free shuttle to the airport.
The manager confirmed the shuttle was only 12 minutes away and was a FREE service. I decided to wait for the FREE shuttle.
Half way to the airport, I tipped the driver $2 USD in advance. The driver quickly replied, “My service to the airport is $35 USD.”
The driver pulled over & called the MANAGER DIRECTLY. The manager laughed and said “I NEVER SAID IT WAS FREE!”
Uitstekend
63 beoordelingen
9,1/10
Prijs vanaf
TWD 2.255
per nacht
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8.8/10
Very Good
AAnonymous UserI didn't like this room. I preferred the room I had in a previous trip.
The buffet was ok, but we had a problem with one payment by credit card. The buffet and drink showed as paid on my friend's application, but the hotel said the payment was declined. They will get in touch with my friend since the issue is not closed.
LLois CowartIt started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a ”standard room with 2 double beds or a king bed”. That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card.
We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service.
We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe.
I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable.
GGuest UserAbsolutely fantastic stay! I truly enjoyed Riu from the time I checked in till the time I checked out. I appreciate the staff and the quick convenience of check in process. Not only was the rooms absolutely spotless and clean but their were plenty of elevators to get to the rooms. I really enjoyed the pressed juice from the breakfast the most (absolutely fresh and excellent). The breakfast buffet was a nice feature to have at our time there, along with looking out to the pool(do wish the pool was a tad bit bigger). IT IS A MUST YOU TRY THE RESTAURANT TASTE AND THE BARTENDER DRINKS. Absolutely probably one of the best in the city! The meal at taste was exceptional and the prices are perfect (please don't change because I plan on coming back). From start to finish Riu made my birthday experience worthwhile in Panama. I honestly wouldn't have changed it for the world! Thank you for the housekeeping for always keeping our room clean and us being so trustworthy of leaving suitcase and clothes items out and it wasn't even moved an inch. The beds were some of the most comfiest sheets we slept on in a while and the bathroom was so big and spacious with DOUBLE sinks! We appreciate the friendliness and excitement in activities and guest that we saw everyday. If you are not staying at Riu then what are you doing?
LLois CowartThis hotel is an oasis in the heart of downtown! Clean and spacious public areas! It has an inside bar with a pool table, restaurant, beer pub and outdoor beer garden. The outside areas were filled with beautiful green tropical plants and flowers and the pool was clean. Love the decor all over and even in the elevator!! Our king size bed was comfy with plenty of pillows and the bathroom was clean, stocked well and had plenty of hot water. The only slightly negative thing I can say is that the carpet could be replaced but it was clean. The service was very good from the front desk to the beer garden to the restaurant. I would recommend this hotel to couples and large groups! Oh, they have a workout room also!
LLady Kwenadi⭐️⭐️⭐️⭐️⭐️
A wonderful experience in the Heart of Casco Viejo!
Art Casco is hands-down one of the most stylish and comfortable boutique hotels I’ve ever stayed in. The location is unbeatable—right in the heart of Casco Viejo, with historic charm all around and just steps from the waterfront, restaurants, and beautiful architecture.
From the moment I arrived, the staff were absolutely amazing—so warm, attentive, and genuinely helpful. There was a bit of confusion about my second day of booking, even though I had paid online. But they handled it with patience and professionalism. Please make sure this hotel gets their money—they truly deserve it.
The rooms are artistically designed, clean, and full of character. Every detail—from the artwork to the furniture—felt curated with care. The air conditioning worked perfectly, the bed was super comfortable, and the bathroom had great water pressure (a big deal in Panama!).
The entire property felt like a peaceful, artistic escape from the buzz of the city. If you’re looking for a boutique stay that blends art, comfort, and outstanding service, Art Casco is the perfect choice. I’ll definitely be returning!
GGuest UserRoom was nice and comfortable though carpet had not been vacuumed in a long time.
Had a massage at the spa. Extremely disorganized and inexperienced massuese. With 30 minutes notice of my arrival there were no towels or robes ready. She kept bringing things one at a time even while i waz naked getting into the shower- bath mat, then robe, then robe belt, then towel, then slippers. I told her i just want back massage and done strong but i had to keep telling her where to rub and to be stronger.
Other than that the facility was nice
I used on line booking to book one day, then two more days then three more days. I always book for two but om the last three days something went wrong and somehow got booked only 1 person. Desk attendant told me $55 a day to change to two person. I think the app which i didn’t use the first two times defaulted to kne person and i didn’t have a chance to select two person
It waa extremely difficult to get a drink at the bar.
I did manage to get a drink at the bar then moved to a table. When i got the bill for items at the tae, the drink i had already paid for was on the bill. The waitress corrected it, thankfui had the bar receipt in my pocket
GGuest UserGood location, the hotel is not big, but the management is a bit messy, and the room is not available at 3 pm. The breakfast was particularly rich, the Panama five-star hotel breakfast was good, the room was spacious, facing the sea and the view was good. The price is reasonable, there are many big hotels and restaurants around.
AArsen AlikhanyanThis is a very overvalued hotel, in reality the amenities are quite a low standard, rooms need minor renovations, and the housekeeping and maintenance services need proper improvement!
Maintenance issues: the sink had overspread issue, drainage issue, toilet had overfilling issue with a noise, shower vents didn’t close fully, unless you master the “secret”; floor in the bathroom was steep towards the bedroom area, instead of being steep towards the drainage hole, the entrance door wouldn’t close without noise because of touching the floor..
Housekeeping: they attended the room only after i asked and reminded. Even then they once didn’t clean the floor, twice didn’t provide refills of the amenities (water, tissues, etc.). Only after my kind complaint to the reception, they finally fixed the issues.
The reception and restaurant staff are very nice, kind, and attentive! Thanks and well done!
BBaqishizuzhuHotel design, cleanliness and location. The hotel is conveniently located in the financial district with many dining options nearby, suitable for both business and leisure travelers. The hotel's rooftop pool and gym are popular with guests, providing a nice view of the city.
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