5-Starhotels in Xining

"We stayed at Sofitel Xining for a total of four nights, and our experience was exceptional from start to finish. The hotel is beautiful, the rooms are modern and spacious, and the facilities (pool, gym, executive lounge) are world-class — but what truly made the difference was the incredible hospitality. A very special thank you to Lucy and Mia at the front desk. Their warm welcome, kindness, and proactive support made us feel genuinely cared for. They went above and beyond to help us during our stay — from arranging transportation to providing great local recommendations. Their professionalism combined with their friendliness made every interaction a pleasure. We also want to thank Jenny, the Staff Manager, for her attention to detail and personal care. She checked on us several times to make sure everything was perfect, and we felt truly valued as guests. It’s rare to experience this level of service — we felt more like friends than hotel guests. Highly recommended. We will definitely stay here again when we return to Xining."

"This is really an International Hotel with 5 star standard. Service, amenities and room toiletries is of premium quality except the central aircon is not switched on so the room temperature is at 25°C cannot be adjusted much lower, only can switch to fan full blast but not cold. When I lodge a complaint, the staff says they don't switch the central aircon for month of May but advise to just open the window as it gets cold in the evening. The cold air do come in through the window to keep the room cool.They will switch on the central aircon in month of June and July when it's very hot. Overall I love this hotel as it's next to the railway station and many local street food around the hotel. Highly recommended!"

"I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is."

"The hotel was new. We got updated to the executive room and the room was huge. Everything is good except the A/C as we could not control the room temperature even it was 28C inside."

"Dit is het startpunt van onze Qinghai-Gansu Loop Line. Het hotel ligt op een zeer goede locatie, op het centrale plein van Xining, en de hoge gebouwen zijn van een afstand te zien. Het hotel is stijlvol en licht, de kamers zijn groot, de faciliteiten zijn compleet en gemakkelijk te gebruiken en de bedden zijn zeer comfortabel. Het ontbijt in het hotel is zeer uitgebreid. Er is een grote ondergrondse parkeergarage, wat erg handig is. De hotelservice is ook erg goed. De receptie is enthousiast en bezorgt speciale yoghurtsnacks op de kamer. Als je iets nodig hebt, bel dan het klantenservicenummer en ze reageren snel. Het hotel verdient 5 sterren en is zeer tevreden over het hotel. Het buffet van het hotel is uitstekend en er zijn kortingen voor hotelgasten. Ik raad het ten zeerste aan."

"Very nice hotel - centrally located The hotel is very clean. The room was big and comfortable with good amenities and very comfortable beds. Our room was clean and good. It was also possible to open the window a little if you want fresh air. The hotel is located «above» a mall, you must take the elevator to the 19th floor where the reception and restaurant is located. This was absolutely no problem, and the location is excellent. There is a vibrant and modern area around the hotel. It’s not close to the railway station, but catching taxi or even bus is easy. The breakfast was very good and had a nice selection of Chinese food. Tasty and fresh dishes, and nice service from the staff in the restaurant. The service of the staff in the reception was very good. We stayed for two nights, first one and then we returned again because of the good service and overall quality of the hotel. The staff didn’t exercise much English, but with the translation apps it’s absolutely no problem to communicate. If you have WeChat it’s super easy to communicate - the hotel has its own WeChat. BoLi Hotel provided a very good experience and we can truly recommend this hotel."

"The front desk staff of the hotel called us before we arrived at the hotel. When we arrived at the hotel, the front desk's service attitude was also very warm. The room also gave fruit and yoghurt. We also accepted breakfast and dinner time. The room was very clean. It was very close to the railway station. It was also very convenient. It also helped upgrade the room type. The northwest trip was very perfect. Next time I will come again."

"The rooms are very big and spacious! Really helps one feel relaxed. The only problem we experienced was that there was a smoke smell in our rooms which was a surprise given we had selected non smoking rooms. The hotel staff made things right though immediately after we complained by switching our rooms. The rest of our stay was great. The location is pretty good with a lot of halal eating options nearby."

"Xiaofens service was echt geweldig. Ze belde van tevoren om te vragen of ik speciale verzoeken had. Toen ik bij het hotel aankwam, stond ze al bij de deur te wachten. Ze nam me mee om in te checken en stuurde me naar de kamer. Ze vertelde me onderweg hoe ik de faciliteiten van het hotel kon gebruiken en gaf me een fruitmand toen ik in de kamer aankwam. De airconditioning was aangezet en op een comfortabele temperatuur gezet. De suite is groot met een keuken en wasmachine. De badkamer is gescheiden in natte en droge gedeeltes en is erg schoon. Het zwembad heeft droge en natte sauna's. De sportschool is goed uitgerust en er zijn veel Noordwestelijke lekkernijen voor het ontbijt."

"非常適合親子出遊的酒店，辦入住就送了可愛的小童洗漱套裝，房間有加濕器，還有水果飲料，我們從敦煌東驛酒店過來，到達得晚，也沒影響服務質量，服務人員給我們提供了很多便利，體驗感很好。高個子美女值班經理一直在詢問我們需要哪些幫助，給酒店點贊，給美女經理點贊！"