Tophotels met fitnessruimte in Bintan

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

İt were great 4 days stay. We loved everythig. The stuff are amazing the check- in was smooth and light.We went on monsoon season so couldnt swim at the sea but it didnt bothered us, the swimming pools are clean and with nice sorrouding.You can use restaurant and swimming pool next door sister hotel and also book lovely dinners at Banyan tree hotel they will bring you to the restaurant with buggy.On our first evening we join the BBQ dinner and it was absolutely lovely and worth the money, food was great.Alsobook your SPA treatment we went twice with my son and iyit was perfect, the massage is professional and relaxing, the programs are nice variety amd the prices are reasonable.The only disappointing thing its a ferry from Singapore to Bintan during the monsoon season, so dizzy fizzy never felt that bad on a boat. Of course it şs nothing to do with the hotel.

Service staff was friendly and smiley. They upgraded us to a suite which was very much appreciated. I have indicated that the stay was for my son's Birthday and was welcomed by the nice decoration and cake which my son enjoyed very much. The Kids Club is quite small. Varieties for breakfast can be improved and the restaurant felt uncomfortably warm with some flies flying around. The massage at the spa was good and we were served a nice pot of tea with yogurt and fruits after treatment.

It was a great stay for us. Sea view chalet is nice and comfortable for me and my husband. Unobstructed view for the sea is my favourite. Room service was good and staffs were friendly and always greet us with smiling face. We stayed for 3 nights and we ate our meals at the resort’s restaurants. Breakfast was included in our booking and food served at the breakfast was good but nothing special to mention. We had our lunch and dinner at the Spice and the Kelong seafood restaurant. I will say the food varieties is limited and pricey. I will say it is more expensive than Singapore (one of the most expensive city in asia). For two person we spent about 70$-170$ per meal… appitizer, one main dish and one cheapest drink. When we had seafood dish, it cost more, of course, about $170. Overalls, it was a good experience. Nice stay except the pricey food. Taste of the food are just fine. We stayed 3 nights, so it made us more difficult to choose what to eat when you have not much to choose and it is not exciting and you are at the resort… so you can’t go out and buy more affordable food outside. If the resort can have more Chinese cuisine will be good. So, if you are staying for relaxation then it is good. If you are foodie,,, this place is not for you.

Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.

Check in was quick and easy. Rooms were already blasting cold temperature at 16C with a card inserted into the system. Much appreciated due to the super hot weather. Pool was small. More for soaking chilling than swimming. Gym was small. Enclosed with glass with the top open-air so it can be very hot and humid. Treadmill was pitiful. It is more of a home-based type treadmill than one that is usually found in hotels. My group of 14 adults decided to have dinner at the cafe/ restaurant. The menu is limited but sufficient for us to try the local food. Unfortunately, the food was very slow and came in bits and pieces ie 1 dish came out after 10-15min of waiting. Imagine 14 adults ordering multiple dishes + drinks? We must have ordered 30+ dishes, not including drinks. It was only at the last 20min of our dinner that many dishes came out of the kitchen at the same time. The staff was definitely not prepared to handle such orders in the evenings. Some of the dishes like satay was cold. Some dishes were also missed out. Truly disappointing. The wait staff were nice and patient. Breakfast was much better. Many dishes and choices. This hotel seems to be a popular choice with Chinese nationals. The whole hotel was swarmed with them during breakfast.

Good location for a beach front holiday. Kids could play at the beach and swimming pools for the entire day. Thank you for the hospitality (from most of the staff)! The only issue is that the General Manager or someone from senior management (Mr R - didn't catch his full name) who appeared on the last day should have better communication with the staff at reception - what the reception informed us on the first day when we double checked on some additional charges (staff said no charge) is totally different from what he insisted on the last day of our stay (he said got additional charge).

It rained at night and the walls are wet in the inside. Beddings sheets time for new ones. White beddings are not looking bright white. Overall still ok with the good price. Bfast menu been the same for many years. 😊 still happy with the stay

The pod at Anmon looked nicer, but it was on the pricier side. The villa we stayed in wasn’t bad, but definitely worn down—some spots weren’t painted well, the toilet sink clogged, and there was this weird smell in the room. The service was great and location is alright since you pretty much need to travel around with a car anyways

當天我丟失了我的包，感謝兩位酒店的工作人員幫我看守了我的包，包裏有我的護照銀行卡還有很多現金，時間長達三個小時，如果丟失了我的包我甚至回不了中國，感謝兩位拾金不昧的員工，這是我最幸運的一次旅行👍👍👍 Hari itu saya kehilangan tas saya. Terima kasih banyak kepada kedua staf hotel yang telah menjaga tas saya. Di dalam tas ada paspor, kartu bank, dan banyak uang tunai. Mereka menjaganya selama tiga jam. Jika tas saya hilang, saya bahkan tidak bisa kembali ke Tiongkok. Terima kasih kepada kedua karyawan yang jujur ini. Ini adalah perjalanan paling beruntung yang pernah saya alami.