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5 star

Waldorf Astoria Edinburgh - The Caledonian
4/5123 Beoordelingen

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|2.14km van The Caledonian Brewing Co
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Beoordelingen

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|2.34km van The Caledonian Brewing Co
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Op zoek naar hotels in de buurt van The Caledonian Brewing Co? Vergelijk kamerprijzen en beoordelingen om uw ideale verblijf te vinden.
Cumberland Hotel
3.7/554 Beoordelingen
West End
great!
Small Luxury Hotels of the World - the Roseate Edinburgh
4.5/558 Beoordelingen
West End
The Dunstane House is a fantastic retreat with a warm, welcoming, and knowledgeable staff. The breakfast is perfect and Sean was a particular delight sharing his knowledge of spirits in the evening. My wife and I came came to Dunstane House for the first time on our honeymoon several years ago. When the opportunity to come back arose, we jumped at the chance. When revisiting places, sometimes they are not as magical the second time around. That is not the case here. We stayed in the same sweet and were just as impressed. This time we brought family members with us and they were equally enamored. Whenever we find ourselves in Edinburgh we will find our selves at Dunstane House.
No6 West Coates
3.5/570 Beoordelingen
West End
Main road under renovation and good location
Four Points by Sheraton Edinburgh
4.3/522 Beoordelingen
West End
One of the best value for money hotels in Edinburgh and even the UK. The front desk upgraded the room type and provided free breakfast for two people (a continental breakfast is actually provided in a hotel of this level). The location is also good, it's very close to everywhere you can take a taxi.
The Haymarket Hotel
4/5127 Beoordelingen
West End
We stayed at this hotel for 4 days. We had a lovely big room, very clean. The staff were very nice and helpful. The hotel is in a quiet place, very convenient as it is a walking distance from the train station, shops, busses and tram just round the corner and not far from the city centre, The only drawback for us was that we had to go out for breakfast as this hotel has 6 houses, all have their own doors therefore one has to go out to the first house for breakfast and each house has few steps so going up and down was not very good for us . There are no lifts although we had a downstairs room. We would have preferred if they have a restaurant . The breakfast room is a bit small and can be very crowded at times,
Murrayfield Hotel
4.2/5113 Beoordelingen
Murrayfield
Nice service but need improvement on cleanliness and maintenance. When we arrived at our room, we see a bunch of flies flying above the bed because of the opened window. The staff at the reception soon replaced it with an upgraded room. Room is nice but there’s mould in shower and bed sheet wasn’t perfectly fitted. Also the window of the room cannot be securely closed and locked.

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