Hotels met ontbijt in Taipei

Excellent as always. However they stopped providing disposables which might affect some travelers. Do note that you cannot clock hilton points when booking on trip.

The hotel location is convenient but quiet and close to traffic station. The service is very good and the response of the staff is smart. The room is spacious and comfortable. The facilities are sufficient for people traveling at Taipei. I recommend this hotel as a good stay for vacation.

I had a fantastic stay at Hotel Gracery Taipei during my recent trip. The location is truly unbeatable—being right next to the Taipei Main Station area made it so easy to get around the city, and the access to the Airport MRT made my arrival and departure completely stress-free. The room was clean, modern, and well-designed, offering a comfortable retreat after a long day of exploring. I especially appreciated how quiet and well-maintained the hotel is, despite being in such a bustling part of the city. The staff were professional and helpful, and the proximity to plenty of shopping, food options, and transport links is a huge plus. Whether you are in Taipei for business or leisure, this hotel is a solid, reliable, and convenient choice. I would definitely stay here again.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

Het hotel is 10 jaar oud, dus de kamers vertonen tekenen van ouderdom. Het ligt op ongeveer 5 minuten lopen van het metrostation en er zijn supermarkten in de buurt. Het hotel heeft een fitnessruimte en een zwembad, maar ik had geen tijd om daar gebruik van te maken.

De receptioniste was vriendelijk en bracht me snel naar mijn kamer. De kamer was goed verlicht, de airconditioning was heerlijk koel, het matras had precies de juiste stevigheid en de dekens waren comfortabel. Mijn kamergenoten waren een paar erg aardige en rustige meisjes; ze waren zelfs stil toen ze 's avonds laat thuiskwamen. De badkamer had een goede waterdruk en de watertemperatuur was perfect geregeld. Ze hadden zelfs maandverband en wattenstaafjes klaargelegd – zo attent! Het ontbijt was heerlijk en de versgemalen koffie was fantastisch. Ze ruimden hun eigen afwas op, wat de ervaring erg prettig maakte. Het is niet alleen een plek voor één nacht; ik denk dat het de moeite waard is om er meerdere dagen te verblijven – het is ongelooflijk voordelig en biedt een uitstekende prijs-kwaliteitverhouding. Het ligt op slechts 10 seconden lopen van uitgang Y13 van het ondergrondse winkelcentrum! Mijn eerste keus voor mijn volgende reis naar Taipei!!!

T****e keer dat ik hier verblijf, over het algemeen is alles goed. De stekker van de föhn zit erg los, waardoor je op de stekker moet drukken om je haar te föhnen. De plek om kleding op te hangen is slechts een paar korte haken aan de muur, wat een beetje onvoldoende is 😂 Hoe je de temperatuur van de airconditioner ook aanpast, het gevoel lijkt hetzelfde te zijn😅 De locatie ligt naast Ximending. Het is relatief dicht bij station Beimen en duurt ongeveer 10 minuten. Het duurt ongeveer 7 minuten van het hotel naar Ximending. Het enige is dat er geen raam is, dus je kunt gemakkelijk slapen totdat je de tijd vergeet 😂 Maar de prijs is relatief goedkoop.

The room is clean and comes with two pillows. The air conditioning is very cold. The building and the room are a bit old, but the location is excellent — right across from the Net store in Ximending. Check-in is on the 13th floor. There are two elevators, and during busy times, you have to wait for one to be available. The staff are very helpful and provide good service. Luggage storage is available both before check-in and after check-out. Check-in is quick. The shower controls attached to the wall aren’t very sturdy, but the water pressure is strong and heats up quickly. The toilet is Japanese-style, without a bidet spray. There’s no wardrobe, only a hanging rod with hangers. Other than that, everything is quite convenient.

Zeer centraal gelegen!! Incheck voor 15 uur niet mogelijk, daarna is het een drama en moet je zelf op een computer doen waar dan dikke rijen staan :-( Ontbijt prima, ruime keuze en prettige eetzaal. Kamer ook prima! Locatie maakt het eigenlijk, metro direct om de hoek!