Hotel in de buurt van Porta Nuova,Verona33.3% van de bezoekers kozen dit gebied
MMiss Anita B2026.02.05
Had a very warm welcome. The hotel is a little dated, but was clean. Super friendly and helpful staff and a very large continental breakfast. There were cute tiny olive oil bottles, which was very appreciated. The coffee is a self-serve machine and there was canteen serve for all manner of hot foods, lots of bakery variety. I really enjoyed my one night stay after missing a flight at Verona airport. The staff helped me plan a really fun day until my flight the next day, they stored my luggage, while I went to see the sights. The most beautiful square in the world, dantes statue, Romeo and Juliets balcony, the castle, the river, the amphitheatre and I was lucky to find a wonderful festive market. A wonderful night and day in Verona. I went to the gusti gardens which absolutely wonderful highlight of my day.
Leider an der Autobahn und damit laut.
Die Badewanne wurde erfolglos versucht mit Farbe zu reparieren.
Die Farbe hat sich großflächig abgelöst.
Ein NoGo für ein 4 Sterne Hotel
The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.
Het hotel heeft een fantastische locatie, het personeel bij de receptie is erg vriendelijk, er zijn diverse gratis parkeerplaatsen buiten het hotel, de kamers zijn ruim, de bedden comfortabel, de hygiëne is uitstekend en het ontbijt is eenvoudig maar voedzaam.
Hotel in de buurt van Venice City Center,Venetië22.8% van de bezoekers kozen dit gebied
DDangchangzhonglimei2024.05.03
Zeer, zeer tevreden? We verbleven in een kamer met uitzicht op de gracht. Ik vond het geweldig zodra ik binnenkwam. De gracht ligt recht voor me, je kunt de gracht zelfs zien terwijl je op bed ligt! De kamer is van alle gemakken voorzien en prachtig ingericht. Het ligt aan de gracht maar is absoluut niet vochtig. Het is zeer comfortabel om in te wonen. Achter de eerste verdieping van het hotel kun je een boottochtje maken over het water handig en leuk! Bovendien is het ontbijt voedzaam! Zeker een verblijf waard!
Hotel in de buurt van Cittadella - Porta Nuova,Verona
DDinajiii2023.08.24
No words to say really and the fact that the guy who was resptionist told me this is not my responsibility and I am not a waiter to bring blankets for you was anoteher level. I really like to discuss this with their manager because I've been to that hotel before and I aimed to go again but I don't think so anymore. Not me and my family!
The receptionist was not professional and they expected me to go to their other building to collect the blankets that they did not provide! They were rude that they wanted to get to my room with out prior permission from me to check if the room actually has blankets or not!!!! They did not trust my words as a guest!!! this was so not respectful and of course I did not let them in to the room at 11 pm while my parents are sleeping and told them to check the room while I am checking out in the morning!!
OMG I was waiting for blanket since 12 pm!!!! And they said you should come and collect it because we don't have staff!!!! a 4 star hotel! And once I went there they actually had 2 staff!
Esperienza veramente bella, unica e interessante.
Colazione super approvata e abbondante, personale educato.
Senza problemi su tutti i servizi proposti.
Hotel in de buurt van Venice City Center,Venetië22.8% van de bezoekers kozen dit gebied
AAlinaa23092025.10.23
Ik begrijp dat dit heel subjectief is, maar ik vond het absoluut niet prettig. Ik weet zeker dat ik nooit meer in dit hotel zal verblijven en ik zal het mijn vrienden niet aanbevelen. Het personeel is extreem onvriendelijk; zoiets hebben we tijdens onze lange reis door Europa nog nooit meegemaakt. En hoewel het meisje probeerde te helpen en advies te geven – ja, ze was opzettelijk beleefd, maar ze probeerde het – reageerde de man op alles arrogant en neerbuigend, en maakte hij op alle mogelijke manieren duidelijk dat hij ons niet mocht en dat we er niet welkom waren. Het hotel is verouderd en niemand doet moeite voor renovaties. De tegels in de badkamer zijn allemaal gebarsten. Het uitzicht vanuit de ramen is recht tegenover de straat. Het enige positieve is dat het ontbijt heerlijk is. We wilden ons verblijf verlengen, maar met die houding hebben we ervan afgezien en zijn we naar Parijs gevlogen. Op de terugweg stond er een nieuw meisje bij de receptie die blijkbaar op geen enkele vraag het antwoord wist. Toen we vroegen of we een ticket naar de luchthaven konden boeken, zei ze vol vertrouwen dat we direct in de bus een kaartje konden kopen, contant betalend. Dat was natuurlijk niet het geval, en de hele weg baden we dat er geen controleurs zouden zijn en dat niemand ons naar de politie zou brengen.
En nog één ding... hoewel het hotel direct naast het treinstation ligt, worden ze gescheiden door een steile brug met trappen. Als je een koffer bij je hebt, zul je die zelf moeten dragen.
Zimmer nur leicht renoviert. Keine Möglichkeit Sachen aufzuhängen außerhalb des Kastens. Serviceteam sehr in Ordnung. Frühstück in Ordnung. Pool und Liegen ok. Campari Spritz 7 Euro, kleines Glas
. .doch deutlich zu viel.
Zeer goed
75 beoordelingen
8,0/10
Prijs vanaf
€ 51
per nacht
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9.2/10
Great
MMin HuiThe hotel is only a 10-minute walk from the station and within 20 minutes' walk of various attractions. The front desk staff is very friendly and enthusiastic, and the breakfast is rich and delicious.
GGaibiansuishidouzaijinxingThe hotel is located near the train station, about a seven to eight-minute walk away. The exterior design of the hotel looks very modern. However, the first room we were given only had a shower curtain in the bathroom, and water would spill out everywhere when showering, making the floor wet – I almost slipped. On top of that, the shower curtain smelled musty, which was quite disgusting.
After speaking with the front desk, we were moved to another room with a glass door for the shower.
This is a four-star hotel, and the official website photos showed a three-piece toiletry set (shampoo, conditioner, body wash). In reality, the room only had a three-in-one product for hand/hair/body washing. This is a significant difference in quality; typically, three-in-one products are found in hostels, B&Bs, and budget hotels, not a four-star establishment. This is misleading for consumers. When I first brought it up with the front desk, they said there was no three-piece set. After I showed them the official website photos on my second attempt, the front desk reluctantly provided body wash and body lotion.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
GGuest UserStaying on a higher floor is recommended, as the ground floor seems to be a bar or something similar, and it gets quite noisy.
The hotel is very close to the train station, just a short walk away. There are also several good Chinese restaurants nearby.
I took a walk around the neighborhood one evening and ended up in a community that seemed to have a lot of Black residents. It's probably best not to wander around there at night.
GGuest UserWhat a fabulous hotel perfectly located a block from the Grand Canal and close to both the Rialto Bridge and St Marks Square.
The receptionists are outstanding and answered all of our many questions with comprehensive answers, patience and respect. Can’t rave enough about them.
The rooms are even prettier than indicated on line, with plush bedding, a large bathroom and plenty of space.
Breakfast was convenient and offered a large variety of choices. Service was also exceptional.
Without question - you will enjoy this full service hotel. As a bonus, there is also an elevator so you don’t have to lug your suitcase up the stairs.
MMartin SnellingWe recently stayed here for 5 nights to take in the sights of Verona and surrounding cities. While I can't complain about the price, and for that, it was a bargain, there were a number of issues that resulted in a less than perfect rating.
The location: While it looks close to the main train station, it is about a 25 minute walk. However the 23/24/73 buses run regularly and pick-up / drop-off very close to the hotel
Lidl: next door to the hotel is a Lidl - it was a godsend and well worth visiting (if only for the fresh cheese focaccia).
The hotel itself was very clean but:
- The rooms have wooden floors and the walls aren't super-thick. So, when someone checks in to their room nearby, you can hear everything. At midnight, it isn't great when they're walking in heels across the floor.
- Lack of plug sockets - there was one usable plug in the room that is shared with the kettle, and one in the bathroom!
- Air conditioning (or severe lack of) - the rooms have air con, however, it wasn't switched on and I was told by reception that at this time of year (October) they don't have it switched on. The room temp was in the high 20s which led to us not actually sleeping under the covers - we spend 5 night sleeping on top of the bed as the room was just too hot. We couldn't sleep with the window open as their was too much noise from outside.
- The toilet flush was leaking 'hot water' - but this was repaired / replaced with a different toilet flush
- Staff: They were helpful when housekeeping has vacuumed up one of my wife's earrings, but didn't offer any assistance with regards to the heating in the room
AAnonymous UserVery disappointing experience with discriminatory attitude at the front desk.
We simply asked for an extra blanket, but the staff misunderstood us repeatedly, even after explaining three times.
Instead of helping, the receptionist made unnecessary and inappropriate comments about Chinese habits compared to Europe, saying things like “Europeans don’t change toothbrushes every day” and “this is not how Europeans do things” — we never asked for a toothbrush, only a blanket.
In the end, they only brought a duvet inner without a cover, still not understanding our request.
Location is fine, but the rude, disrespectful, and discriminatory service from front desk ruined the whole stay.
Not recommended.
GGuest UserI had an absolutely wonderful stay at BW Premier Collection Continental and couldn’t be happier with my experience.
The location is unbeatable — just a five-minute walk from Santa Lucia Train Station, which makes arriving in Venice incredibly easy, especially with luggage. You’re right in the heart of the city while still being able to relax comfortably.
The service was truly impeccable, from reception to room service. Every staff member I interacted with was kind, attentive, and genuinely welcoming. One moment that really stood out: I was allowed to sit on the lobby couch and enjoy a bottle of wine that I hadn’t purchased from the hotel — something that almost never happens. Not only did they allow it, but they brought me glasses and even opened the bottle for me with a smile.
Later, I went to buy more wine from the bar, and even though they had technically just closed, they still served me without hesitation. That level of hospitality really says everything.
Amazing location, outstanding service, and a warm, generous atmosphere. I will definitely come back, and I highly recommend this hotel to anyone who wants to stay centrally in Venice while enjoying truly exceptional service.
KKa Ka BoyWe stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
AAnonymous UserThe antique hotel in the scenic area has two routes to reach the hotel from the train station. Turn left at the train station and cross a bridge. Turn right and cross three bridges. It takes 10 minutes to walk. It is more friendly for people with large suitcases. The door is relatively hidden. There is a Chinese-run supermarket next to it, and the room facilities have a sense of history. When I checked in, the boss was very enthusiastic to help carry my luggage upstairs, and introduced how to buy tickets, take the water bus to various attractions, and take a boat to watch the sunset at dusk.
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