BW Premier Collection CHC Continental

De vrouw bij de receptie was erg vriendelijk, we vroegen haar om een kamer te nemen die beter was dan de onze, omdat ik dacht dat onze kamer aan de gracht lag en de reisfoto's van de kamer die ik had gereserveerd verkeerd waren (wat mij erg slecht lijkt omdat deel van Trip, wat niet is, is niet te koop), de receptioniste vond een kamer voor ons met uitzicht op de gracht, ze liet het zelfs voor ons achter voor dezelfde prijs als degene die we hadden gereserveerd. Een heel goed punt voor het hotel, het zegt veel over het hotel en het verantwoordelijke personeel.

Great location near to railway station. Staff was very helpful and polite. Breakfast was good. View from my room of Grand Canal was very beautiful ❤️ Recommend this hotel for stay in Venice

Location of this hotel is fantastic - short walk from the train station. I would caution on the shower amenities in the room, it was not easy to try to avoid getting the bathroom floor wet. During to the time of the visit, there is no air conditioning available, we end up having to open the windows. Just note that it’s along the streets and even back alley, can get noisy.

The upgrade us to luxury!

Great services, good locations, good breakfast and really respectful. Nice location for Venezia

I was very worried before I arrived because of the mixed reviews, so I was pleasantly surprised when I arrived. Rooms are clean. The location was great as it's only a few minutes walk from the railway station, and it's right next to the canal. However, breakfast was interesting as we were surrounded by aggressive bees and birds which were ready to steal your food anytime. Staffs were helpful. Special thanks to the waitress who helped calm my daughter when she was stung by a bee.

The location is super conveninet as it is just near to the main train station. You dont have to drag your luggage or use the water taxi to check in your hotel. Downside is the 1st room was assigned to us is so smelly untill we couldnt take it and call to change another room instead. Luckily the customer officer on duty, he came to our room and take a look and agreed to change us to another room which was actually at the other building. We really appreciate that and he did apologized for what we encounter and give us a complimentary 2 glasses of wine. yet, so much time wasted on check in and check out process, and the hotel has got so much stair, even it bring you to the exact floor but there is still up and down stairs which you have to suffer to carry your heavy luggage in order to check in to your room. I guess thats how most of the European hotel being structured and designed but its so much hassle if u have a heavy luggage to travel around Europe. The 2nd room is bigger yet hot water dint work properly for the 1st night, i was shower in shirvering, and thats probably how i catch my flu! The kettle in the room after we boiled the water, there is a layer of Wax appear on the water surface, which I dont know why and it looks dirty to me.. hence I have asked to change the kettle too, and luckily they bring us a new one which fix the issue. Overall, if you are only loooking for the convenient and doesnt mind so much on the size of the room and comfortability, you can still go ahead with this hotel.

The staff was very unprofessional, didn’t find the room I booked with same description, AC was not working that I had to change the room several times

Good for stay