4-Starhotels in Dorset, United Kingdom

I recently stayed at The Bath Hotel Beaumont from 25th to 26th April, where we had booked two standard rooms with windows. Unfortunately, the experience was quite inconsistent. One of the rooms was very good, clean, and comfortable. However, the second room was extremely disappointing and in poor condition. It was significantly below expectations, especially considering both rooms were booked under the same category. I would strongly advise avoiding the smaller standard rooms, as the quality seems to vary greatly. On a positive note, the hotel’s location is excellent and very convenient. The spa and swimming pool facilities are also good; however, it should be clearly noted that these come at an additional cost per person, which is not communicated transparently at the time of booking. Parking is available but costs around £25 per day. Unfortunately, the service associated with this was very poor. Our car was parked under a tree and was left covered in bird droppings. When we raised this concern, the staff were unhelpful and stated they did not have the manpower to clean it. Instead, we were given cleaning supplies and expected to clean the car ourselves, which is highly unprofessional given the price charged. Additionally, the valet service was unreliable. On multiple occasions, we had to wait 15–20 minutes for our car, and twice we ended up retrieving it ourselves after being told to wait. This defeats the purpose of a paid valet service. The staff, particularly at reception, came across as rude and unprofessional, especially when handling complaints. For a hotel of this standard, the lack of basic service, including room service or an efficient call service, was surprising. Overall, while the location and some facilities are good, the inconsistency in room quality and poor customer service significantly impacted our stay. I would not recommend this hotel unless improvements are made.

High hopes but very disappointing stay. On initial check in , the young lady was very helpful and took our bags as we were too early to check in.  When we returned several hours later to complete check in, the receptionist did not look at us at all when talking to us, which made it difficult to understand or hear what she was saying. We were then told that we had to pay £100 deposit- which we were not advised of prior to booking.  Her general attitude was surly and we felt an inconvenience. We went to use the spa, and were greeted by an equally miserable lady who also made us feel like an inconvenience.  The spa area was very  wet and slippery and felt unloved. The changing area looked tired and needed a Good clean.  Breakfast - on our first day we were greeted by a lovely chap called Kian, which felt like a welcomed change to the rest of our encounters with staff. The general the experience was a shambles. Lots of food had run out. We requested an omelette from the chef and were told No. There were no veggie sausages available. Coffee machine kept running out and only gave half a cup full. The food did not appear to be of good quality and was often dry from sitting under the lights and was not hot. There were very few staff around and there was too much for them to deal with Our room was fine, the view over looked another building but you could see the sea in the distance  Our twin beds were creaky and noisy  The shower over the bath was pretty useless and kept slipping in the holder  There was not enough tea/ coffee for us both to have the same drink and there was only one pack of  complimentary biscuits , which were cheap custard creams. We requested some decaf tea at reception and were given one each.  All in all, the hotel is situated in a good location but we wouldn’t rush back. We hoped it would be a treat but you can get better service at the premier inn or Hampton,so it doesn’t warrant paying more for.

Nice hotel. Perfect for holidays. it's near the beach, only ten minutes walk. And the AC was good enough for summer. Receptionists are super friendly.

Location was excellent, hotel room, lobby and pool were very clean and comfortable, room was spacious, bright, with comfortable beds, Bathroom was good . POOL was very good and nice to have this in hotel. Breakfast was excellent with vast variety of different options, we enjoyed this .

We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.

Our stay at Harbour Heights was extremely enjoyable! . From the greeting we received from the reception staff on our arrival to the equally warm farewell when we left. Our  room was very comfortable & larger than your typical standard room. The bathroom well presented, the bed very comfortable bed and all other facilities in the room perfect (I was very impressed to find an iron and ironing board). We were very impressed by the breakfast and found the restaurant manager very lovely and helpful. He kept a very tight ship, ensured that everything was replenished the moment it ran out and the staff who worked with him were equally pleasant and very helpful. Pre-dinner drinks and dinner on the terrace was terrific, and what a view! The hotel as in great condition, everything looked newly updated, corridor carpets very clean, wall tiles, bathroom fittings etc., of good quality ., The hôtel was very clean and modern, whilst still retaining its original character. This was our first visit to Harbour Heights but will certainly not be our last. A most wonderful location for a short break,! 

Nice quiet getaway to Bournemouth, stayed in a lovely little Spa hotel with a heated pool, sauna and jacuzzi, perfect weather to enjoy the beach which is only a 5 mins walk away from the hotel. Breakfast was lovely, continental plus ordered hot food and got a very tasty English brekkie to start the day, very enjoyable and would stay again

I have lived a few times because of the location. Stayed for 11 nights this time, the longest time Room size is small Breakfast is so-so Catch up with the elevator maintenance for three months. It takes a lot of effort to carry the big suitcase upstairs. The room is just above the restaurant, every night the music collapses to 9:30 after, affecting sleep... Don't eat steak in the hotel, pizza is still ok

Great location, only 10 minutes walk from Bournemouth train station. I only stayed one night for a meeting I had the next day. All member of staff were very friendly ,courteous and polite! The property shows its age but the room are spacious when compared with other three star hotels like Travelodge. Its off the main road and very quiet in the night. I've opted in for breakfast, however, to be totally honest for the cost of £14 I expected to see more options - its very basic. However, all in all I had a good experience and will visit again!

Overall stay was nice in this apartments. The only problem I felt here that I got a room at 2nd floor and I already mentioned that I have a baby, so it was very difficult to come down and go up again on the stairs with a baby and his stroller. I requested when I got to know that I have been given a room on 2nd floor but they still didn’t change my room, I also requested if they can change after 1 day (as I had a booking of two nights). There was only one fan in the room that was dirty as well, I had to request another one as we were 3 adults and there were two beds. In the amenities it was mentioned that the apartment come with an iron but that was not there, I had to request it separately. Although a spare table fan was provided later on and iron on the next day. Overall, the flat was clean and well maintained, they just need to improve the service.