Very clean hotel and nice staff. The room was rather small (but good enough for two people)
We stayed for four days in total, the nights were very quiet except for one night where we heard bar music playing from several blocks away. The hotel is close to the HMart.
The lack of a kettle (in the common area or in the room) is not a deal breaker as you can use the microwave (in the common area). I wished the combination safe was larger, as neither my laptop nor tablet could fit, so we travelled with our devices which made walking very tiring.
The bathrooms are nice, well-lit and spacious.
Hotel in de buurt van O'Hare,Rosemont2.7% van de bezoekers kozen dit gebied
GGastgebruiker2024.11.26
Accidentally booked this hotel during the Days of the Dead event that was going on at the hotel that weekend. So when I arrived I was surprised by many of the attendees, but some absolutely interest costumes and people were there. Even saw Alice Cooper and several stars of the current hit movie Terrifier hanging out in the lobbies and at the restaurant. This hotel is located across the street from the convention center and also the Rosemont Theater and close to O'Hare. That was my biggest problem, so many loud planes flying over (very closely) all through the night. My room was on the side next to the Rosemont Theater and their very bright sign was a little annoying, especially since the blinds don't close all the way to block off the light or help with sound reduction. As with most busy hotels, the unfortunate noises from other guests slamming doors or taking a shower is something I might expect at a lower name brand hotel - unfortunately these problems are present at this location too.
My room purchase came with free breakfast buffet at the restaurant, and it was absolutely fantastic. A wide variety of fresh fruits and standard breakfast foods, all laid out nicely and neat. I would hit this place up for breakfast anytime I am in that neighborhood.
Staff was friendly, took the hotel shuttle back to O'Hare. Has a decent size indoor pool and a couple of workout rooms, which I didn't use. Also had a Caddyshack themed bar and restaurant, food was also decent there.
Bon séjour. Les matelas étaient un peu datés et présentaient des irrégularités. Avions demandé une chambre près de l’ascenseur, ce dont il a été tenu compte. Malheureusement celui-ci était hors service.
Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
Hotel in de buurt van Chicago Loop,Chicago27% van de bezoekers kozen dit gebied
GGastgebruiker2026.01.22
There was an unknown $200 fee that trip.com is not aware of that the hotel calls a ”resort fee”. This makes a good rate for staying in downtown Chicago very expensive. On the part of the hotel and possibly trip.com, this is deceptive. This fee is not published and there is no real alternative to paying it.
We've stayed many times at this hotel for convenience to our convention which is held across the river. In mid-January, this has been a great choice.
I came up to Chicago to visit my girlfriend we rented this place so we can have a romantic end to our date night. I live in Dallas and wanted it to be a special night, the concierge was attentive and receptive to that want and gave us a room on the top floor overlooking the city. The view was amazing and I highly recommend this location for any couples looking to have a special night. It was clean and I couldn't ask for a better place to stay.
Location is great. Less than 10 minutes by car from airport. The reception staff is friendly and helpful.
The biggest beef I have with the service is that the reception said due to overbooking by the hotel my room type (2 queen beds) was not available anymore. I paid extra for this room type and I ended up having to take a king bed and sofa bed. I had to sleep on the sofa which was not as comfortable.
I demand that the hotel refund me a part of my booking for this hotel.
Stayed here for our trip to Medieval times. It was near the venue. Staff were friendly and gave cookies for each room. I was disappointed that they didn't have the room I requested available and so had to stay in a different type of room.
Zeer goed
132 beoordelingen
8,5/10
Prijs vanaf
£ 77
per nacht
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9,3/10
Great
GGuest UserHotel was beautiful. Beautiful room and view. Shower was definitely made for tall people haha. But the stay was amazing. Staff was so helpful with parking. Definitely will be back.
Qqmwhttrthe cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large
GGuest Userthe front desk is friendly and give us coupons for breakfast. it's not our first time to stay here and it's always good to come back.
the hotel is located near ORD and easier for us to get in get out. near shopping area and restaurant.
ZZhaojuanmeiguijieHTACThe room was great with a king-sized bed. Super convenient location, right above the subway station. Arrived in the morning and the hotel offered luggage storage, which was a nice touch. After check-in, the staff kindly reminded me to use my key card to access the left-side entrance if I returned late, ensuring safety at night.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
JJamesThis place is excellent if you’re a stressed out business traveler, looking for a good rate, and if you’re willing to manage your own transportation from the airport and back, but the amenities after a long late night arrival waking up the next day, sitting in the hot tub having a swim in the pool and a steam and a sauna along with an icy cold shower afterwards just recharges you after a long business trip, especially if you international like me I wouldn’t necessarily call it family friendly, but it’s definitely good for entrepreneur business travel if you can get a good rate otherwise there are other hotels out there if you can’t get a good rate. The rooms are not specifically special compared to the competition, but it’s an a quieter area and the fitness and aquatic amenities are what makes the difference for me as I have back problems and after a long international flight all I wanna do is get in the hot tub or take a steam or sauna. I’m needing an airport shuttle. I would not recommend this hotel and if you aren’t willing to risk having to pay a premium for a car service or Uber then do not book here. I wish I could stay at this hotel long enough to enjoy all of their amenities as they are really good, but as breakfast is not included, it can be a pricey for what you get when you compare it to other hotels in the area and hotels closer to the airport. Yet as long as I can get a good rate on this hotel, I will keep going back as I frequently travel international for work and just having the peace of the secluded area and the steam room and sauna make it a huge selling feature for me as they really assist my rejuvenation after a long day or more of travel. 
HHendrick2952I stayed in the hotel for one night to catch an early flight. It is a chain hotel with standard configuration. But the surprise is that the hotel has a direct link to the airport. The shuttle bus runs every half an hour, which is very convenient for people who are catching a flight. The hotel is located near Chicago O'Hare Airport. There is no so-called shopping experience.
GGuest UserStayed for 3 nights - checked in on a Friday afternoon and out on a Monday morning. Got the ADA room and was mostly okay with it (I never turn down a walk-in shower), but was put off by the fact that there was nowhere to hang clothing and nowhere to place toiletries in the bathroom. Luckily I didn't need to hang anything, but this would have been a problem if I'd brought dress clothes. As for where to put toiletries, I ended up placing the portable shower seat next to the sink and using that surface. Hopefully the seat had been cleaned sometime between someone having their bare butt in it and me using it as a shelf. For the life of me I can't figure out why people design hotel rooms without bothering to know if they'll actually work for staying in. I also wasn't thrilled with the ”breakfast” on offer. Engineered ”omelet” and packaged, processed junk is NOT breakfast. There was absolutely nothing healthy on offer other than fruit - which was the stuff the grocery store didn't want. The good things about the hotel include staff truly striving to satisfy the customer, a clean room (including the carpet), a location within walking distance of many of Quincy's major attractions, and plenty of parking. But the parking lot itself badly needs repaving (it poured one afternoon and my feet and shoes were soaked because of the rivers running through the parking lot). In any event, there are some improvements that could be made, but I enjoyed my stay overall and would put the hotel on my list of places to stay should I return to the area in the future.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
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