Hotels met breakfast in Zanzibar West Region, Tanzania

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

Good location - in the center of everything in Stone town. They don’t have water coolers for clients - you have to go to the restaurant to refill. Also: it seems they bought another building. So they accommodated us in like 200 meters from main facility. Surely it’s kind of inconvenient but still ok.

In order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery

The location is at the quiet side if the Stone Town. Due to it is situated inside a small alley, the directions could be quite complicated and we were lost several times to head back to the hotel. Despite being assured that it's safe, we were tapped by few mischievous children when we passed by a school near the hotel. That said, the room and hotel itself was great. We particularly enjoyed the breeze at the open air loft, where we could view the sea and ships from far away. It was indeed relaxing. The historical bed and bath in the room made the experience so unique. The only downside was there was insufficient of hot water for the bath. The breakfast wise was in fact the best we had in Tanzania, not to mention the impeccable hospitality provided by the staff there. Special shout out to the helpful staff who assisted us with our luggage during check in and out. Bear in mind on the steep staircase up to the room and inside the room to the loft. It might not be suitable for those who have knee problem, as you literally need to climb up and down everytime to the washroom. Otherwise, it was quite a memorable stay.

A boutique hotel with a unique charm - it is tastefully decorated with its own character. I love my stay here, a pity that I only stayed for a night. Thank you for the hospitality!

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

The room was nice and clean. The service is quite good and proactive. The environment is great. There is also the only Chinese restaurant on Sang Island 300 meters away, which is very cost-effective. Recommended. However, the dolphin watching and prison island recommended by the hotel are relatively expensive, so if possible, look outside.

The hotel's location is good, in Stone Town, convenient for getting around. The room was a special offer, in a side building, quite small, and without an elevator. Service was average. These are all acceptable. The most outrageous thing was that the hotel fan snapped the mosquito net off at night! Then the metal chain connecting the net was also torn off! It was very dangerous when it was thrown out. We immediately called the front desk to explain the situation, but they just sent someone to remove the net. The next day at checkout, we told the front desk again. They just gave a perfunctory ”sorry.” No compensation was offered, and no explanation was given! I will never stay here again, and I wouldn't recommend it to anyone else.

Excellent stay at this lovely hotel! I can’t recommend it enough. It was an incredible price for the location and service. Very comfortable and clean room, great location near everything but on a quiet, tucked away block. Fabulous service and assistance from all of the staff. Arriving a bit late to breakfast hours and hoping maybe I can grab a bit of left over fruit- “no problem” and served me a full sit-down breakfast. Needed assistance retrieving a package from the crazy ferry terminal and the front desk attendant personally went to pick it up for me at the end of his shift. Many more examples of kind and helpful staff. I highly recommend and would definitely return.

Utterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.