Comfortable and basic hotel near airport. Their tablea cafe serves good coffee and hot chocolate.
Staff lead of restaurant for breakfast needs to learn to communicate more. I was served sardines when my order was chorizo. And instead of apologizing for the mistake, she made an excuse saying that she heard me say “Spanish” and assumed I ordered sardines. This behavior is unacceptable as (1) she should have apologized for the mistake and (2) she should have informed me first that chorizo wasn’t available and if I preferred a different option instead of her actions mentioned above. Hope her supervisor can take corrective action on this.
Location is great. The hotel provides complimentary airport transfer from Zamboanga Airport which is licated 5 minutes away. The receptionists were courteous and nice. Quick check in procedure.
The room was old and the bathtub is not cleaned thtoughly as I saw some hair. The screw ar the handle at the bathtub was loose and it could be dangerous.
No complimentary warer bottle provided in room.
When we checked in, we found a plastic bag with Lanzones fruit peels in the shoe rack. Despite staying in the Executive Suites, there was no drinking water or toothpaste provided. We had to call reception to request them. On the other hand, the staff were very hospitable and attentive to our requests. I hope next time they will prepare the room and clean it properly!
We had a comfortable and relaxing stay at Gwandalan House. We appreciate the prompt arrival of their airport service which allowed us to arrive at the hotel with no hassle at all. The room was very comfortable with nice pillows, warm water and efficient aircon. The breakfast was also good. The plaza and boulevard is also walking distance from the hotel but if you're tired it is also very easy to hail a trike which costs 15-20php per person. Will book this hotel again the next time we visit Dipolog.
Een aantal dagen verbleven in dit keurige hotel in de binnenstad van Dipolog nabij de sunset boulevard. Eén 2 -en 3-persoonskamer geboekt voor ons en familie. De 2-persoonskamer viel enigszins iets tegen door ‘uitzicht’ op een muur, daarentegen was de 3-persoonskamer best ruim met uitzicht op de levendige stad. Hygiene is op orde evenals de voorzieningen. Wat me het meest opviel is de vriendelijkheid en behulpzaamheid van het personeel. Het ontbijt is een ware belevenis met alle serveerders/serveersters. Echt hele lieve mensen waaronder de receptie en security, mede omdat schoonmoeder in een rolstoel zit. Echt een fijn hotel waar eten ‘s avonds bestellen ook mogelijk is met een grote verscheidenheid aan best wel lekkere en goede maaltijden.
GGuest UserComfortable and basic hotel near airport. Their tablea cafe serves good coffee and hot chocolate.
Staff lead of restaurant for breakfast needs to learn to communicate more. I was served sardines when my order was chorizo. And instead of apologizing for the mistake, she made an excuse saying that she heard me say “Spanish” and assumed I ordered sardines. This behavior is unacceptable as (1) she should have apologized for the mistake and (2) she should have informed me first that chorizo wasn’t available and if I preferred a different option instead of her actions mentioned above. Hope her supervisor can take corrective action on this.
GGuest UserThe hotel was excellent, we book a Deluxe Family Room(3 adults +1 child). Not to far from the stores and everyone who work here was very friedly. The parking lot was a trick if you drive a huge vehicle might be a work to back out due to the road its literally 10 steps away otherwise overall its a great hotel and i would stay here again.
GGuest UserThings were clean and service was on point. The food really impressed me as well. Specifically the chicken satay and the clubhouse sandwich. The only issues would be that the shower had no hot water so cold showers only. Also, we placed some chocolate on the table and an hour later there were ants everywhere. Aside from that it was great.
MMINGThe hotel rooms are small, the health is ok, the location is convenient, the service staff are very enthusiastic, and the room massage service can alleviate the fatigue of the day, good.
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